shortyDings+assist uses Text-to-Speech (TTS) for feedback and responses to improve accessibility. The standard version displays on-screen notifications instead. Both versions are installed using the same installation package but require different permissions and have separate listings in the Genesys App Store.

shortyDings / shortyDings+assist is available via the Genesys AppFoundry. Click Free Trial, select the desired offering, accept the terms and conditions, and follow the instructions after activation. A detailed installation guide is currently not publicly available online.

Yes. Please contact us at software@deliberate.de. However, we recommend using the web installer, as shortyDings / shortyDings+assist consists of multiple components that would otherwise need to be installed manually.

shortyDings / shortyDings+assist can be installed on Windows 7, 8, 10, and 11.

Yes, shortyDings / shortyDings+assist can be used in Citrix environments. For virtual desktops, shortyDings / shortyDings+assist must be installed on the virtual desktop itself, not on the host system. The browser used for Genesys must also run on the same system.

All Chromium-based browsers such as Google Chrome (recommended) or Microsoft Edge. Automatic installation of the dingsConnector extension works only with Chrome; other browsers require manual installation.

Agents: analytics:queueObservation:view; analytics:conversationAggregate:view; analytics:conversationDetail:view; analytics:userObservation:view; architect:datatable:view; architect:datatableRow:view; routing:queue:view; routing:queue:join; routing:queueMember:manage; integrations:integration:view; integration:blinkyDingsApps:Agent

Administrators require access to the AppWizard page with the appropriate permissions (see documentation).

License usage is tracked based on assigned permissions. Each user with the relevant permission counts as a licensed user.

Make sure shortyDings / shortyDings+assist has been installed via the AppFoundry, that you have the correct permissions, and that you are logged into the correct organization. For local licenses: close shortyDings, open `%appdata%/Deliberate/blinkyDings`, edit the file `cfg.json`, enter your license code, and restart shortyDings / shortyDings+assist.

Rename the file `cfg.json` in the folder `%appdata%/Deliberate/shortyDings` (for example, to `cfg_old.json`) and restart shortyDings / shortyDings+assist.

Run the installation again—either using the web installer or manually with all required components: shortyDings / shortyDings+assist app, dingsConnector (local), dingsConnector (browser extension).

Open your browser and sign in to Genesys.

Reload the Genesys page in your browser and wait a few seconds.

No separate login is required. Authentication is handled via Genesys.

The dingsConnector is required to retrieve the user token from the browser and ensure authentication.

Yes. Open `%appdata%/Deliberate/shortyDings/cfg.json` in a text editor and adjust the desired hotkeys. Create a backup of the file beforehand.

While speaking with the consulted party, use the hotkey Release all calls or callbacks.

When enabled, available call information is automatically announced by shortyDings+assist for incoming calls.

Any TTS language installed on your computer can be selected. shortyDings+assist supports all Windows TTS voices.

Yes. Different voices and languages can be selected via the app interface.

Yes. shortyDings+assist has been optimized for use with common screen readers and provides full keyboard navigation.

shortyDings / shortyDings+assist is currently available only in English. For TTS output, any TTS language installed on your computer can be used.

Yes. A one-month free trial is available and begins upon activation in the Genesys AppFoundry.

Yes, shortyDings / shortyDings+assist can be used together with embedded clients such as the Salesforce client.

No. shortyDings / shortyDings+assist works only with Genesys Cloud CX.

Use the Report Issue button in the shortyDings / shortyDings+assist window. Alternatively, contact us at software@deliberate.de. When emailing, please include the log files from `%localappdata%/Deliberate/shortyDings`.

Use the Report Issue button in the shortyDings / shortyDings+assist window or email us directly at software@deliberate.de.