For Genesys Cloud

Customized dashboard values for Genesys Cloud - real-time and historical.

displayDings Wallboard

Our displayDings is the out-of-the-box solution for creating and displaying advanced and customized metrics from your Genesys Cloud Contact Center.

displayDings Notebook

displayDings is an ideal tool to provide your teams and queues with extended visual information quickly and easily visible, individually.

What's

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?

displayDings is a highly customizable out-of-the-box reporting and monitoring solution for Genesys Cloud, enabling you to visualize your most important KPIs and metrics in real time—anytime, anywhere, and on any device.

Real-Time Insights – Anywhere, Anytime
Stay in control of your contact center performance at all times:
  • Browser-based dashboards for PCs, wallboards, and mobile devices
  • Intuitive visualization of key KPIs and real-time statistics
  • Instant transparency across teams, departments, and queues
Proactive Control with Intelligent Alerts
Act immediately when performance deviates:
  • Flexible threshold configuration for all relevant metrics
  • Visual alerts directly on dashboards
  • Automated notifications via Microsoft Teams, Webex, SMS, or email
Maximum Flexibility & Customization
displayDings adapts to your organization—not the other way around:
  • Team- and queue-based configuration (fully combinable)
  • Granular role-based access control (agents, supervisors, management)
  • Fully customizable dashboards and layouts by role
  • Predefined templates for rapid deployment
Seamless Integration & Extended Data Capabilities

Make the most of your data:

  • Native access to all Genesys Cloud metrics
  • Enrichment with internal data and derived KPIs
  • Integration of additional data sources (e.g., SQL, REST APIs)
  • Export to Excel and BI tools for further analysis
Scalable Technology Built for High Data Volumes
  • Enterprise-grade architecture based on the ELK Stack (Elasticsearch & Kibana)
  • Optimized for indexing, structuring, and visualizing large datasets
Cloud-Based & Ready to Go
  • No installation required
  • Ready to use within minutes
  • Minimal IT effort

Advanced graphical display and design options:

Flexible options to include additional non-Genesys information and to show other information than Genesys KPIs

Create and Change Dashboards thru team leader

Automatic switch between dashboard views

Extended roles and permissions

Different Channels, Groups, KPI’s

displayDings configure
displayDings overview
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These metrics are instantly available in the standard solution:  

Per Agent

Number of Inbound/Outbound Calls (amount)

Agent Presence/RoutingStatu

Agent Status (list)

Advanced Roles and Permissions

Various Channels, Groups, KPIs

Various Channels, Groups, KPIs

Per Team

Availability (%) per day

Availability (%) per interval (30 min)

Service Level (%) per day

Service Level (%) per interval (30 min)

Average waiting time (time)

Average call duration (time)

Waiting calls (amount)

Calls in progress (amount)

Total number of calls per day (amount)

RONA Quote (amount)

Number of calls that waited longer than 30 sec per day (amount)

Number of calls that waited longer than 60 sec per day (amount)

Number of calls that waited longer than 3 min per day (amount)

Number of calls that waited longer than 5 min per day (amount)

Number of calls that waited longer than 10 min per day (amount)

Number of calls that did NOT wait longer than 30 sec per day (amount)

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As Deliberate, we are happy to help you take your customer service to the next level.

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