Enhancements:

• Improved proxy handling: syncDings now supports basic authentication. 
• Added an option to prevent showing the user interface: Admins can now change the value of the PreventShowingUI setting in the syncDings.exe.config file to "True" to prevent the user from being able to open the UI and close the app. 
• Added an option to prevent pop-ups: Admins can now change the value of the PreventAllPopups setting in the syncDings.exe.config file to "True" to prevent any pop-ups from the app. Notes: This also disables error pop-ups. Use with caution, especially if coupled with PreventShowingUI. 
• Enhanced UI: Faster reaction times of UI.

Bug fixes:

• Wrong proxy settings: syncDings did not fully respect the configured proxy settings. Fix: It should now auto detect and use the configured Windows proxy settings. Optionally the settings can be overwritten on Application level under: C:\Program Files (x86)\Deliberate\syncDings\syncDings.exe.config xpath:/configuration/system.net/defaultProxy/proxy
• Genesys status change when offline: If the user logged out or closed the browser and the agent status chaned to "Offline" a change in Teams status changed the Genesys status according to the set rules. Fix: When the Genesys status is set to "Offline" the rules no longer impact synchronization. Once the agent logs back into Genesys the status synchronizes again.
• App settings not recognized: When the app settings were changed in the syncDings.exe.config file syncDings would always use the default values, which were always "False". Fix: A change in syncDings.exe.config file is now recognized and admins can change the values to get the desired effect.
• Fixed potential threading and locking issues

Known issues:

• proxy.pac are not supported: syncDings does not currently support proxy.pac.

Bug fixes:

• syncDings did not fully respect the configured Proxy Settings. It should now auto detect and use the configured Windows proxy settings. Optionally the settings can be overwritten on Application level under: C:\Program Files (x86)\Deliberate\syncDings\syncDings.exe.config xpath:/configuration/system.net/defaultProxy/proxy

First published version - October 17th, 2024

Supported operating systems

• Microsoft Windows 11, Microsoft Windows 10

Desktop App Features:

• Windows Lock
  Description: When a user locks their computer (Win+L), or is logged out due to inactivity the user is
  automatically set to away, and back to their previous status when they return.
• Logout Teams
  Description: Added control element that lets the user log out of MS Teams

Appwizard Features:

• Import Rules File
  Description: When there is no rules data table found in Genesys the user can now import an exiting csv file

Bug fixes:

• AppWizard: DoNotDisturb
  Fix: DoNotDisturb is now recognized correctly in the rule editor.

First published version - October 17th, 2024

Supported operating systems

• Microsoft Windows 11, Microsoft Windows 10

Features:

• Bi-directional Sync:
  Ensure consistency across platforms with seamless, two-way synchronization. Any status change in Genesys Cloud or Microsoft Teams can be instantly reflected on the other side, keeping all team
  members up-to-date in real-time.
  
• Flexible Rules:
  Customize which status updates are shared between platforms by defining your own rules. Whether you need to link a few statuses or create an intricate network of updates, the app provides the flexibility to tailor integrations to your organization's workflow.
  
• Admin Control:
  The AppWizard allows administrators to manage status synchronization effectively.
• Predefined Presets:
  For those looking to get started quickly, a suite of ready-to-use rule presets is available. These presets reduce the need for extensive initial configuration while still offering room for further customization as your needs evolve.
  
• Easy user authentification process:
  The user signs into MS Teams with their credentials, a separate login for Genesys is not needed.
  
• Seamless Integration:
  Designed with simplicity in mind, syncDings for MS Teams integrates smoothly into your existing setup without the need for Azure AD integration or deep configuration within Genesys Cloud. This means a faster deployment and less technical overhead.