syncDings Release Notes - Version 2.0.2.0

Release Date: 13-04-2026

Table of Contents

1. Overview
2. Desktop App Updates
3. AppWizard Updates
4. Bug Fixes
5. Known Issues
6. Important Notes
7. Supported dingsConnector Versions
8. Supported Operating Systems

Overview

Version 2.0.2.0 is a stability and resilience release focused on improving Microsoft Teams and Genesys presence synchronization.
This release introduces more robust recovery mechanisms, stronger loop protection, improved diagnostics, and fixes several edge cases that could lead to false sync failures or incorrect presence states, especially after sleep/wake cycles or simultaneous presence changes.
In addition, the application architecture has been simplified by removing an internal helper component that is no longer required, resulting in a leaner, easier-to-maintain app with fewer moving parts.

Desktop App Updates

• Simplified Application Architecture
  Description: The internal pixiDings helper component has been removed as it is no longer required. This reduces complexity while maintaining the same functionality and user experience.
• More Reliable Teams Connection Recovery
  Description: Improved how the app detects and recovers from stalled or inactive connections to Microsoft Teams.
  Notes: This reduces unnecessary reloads while helping the app recover more smoothly when issues occur.
• Better Detection of Silent Connection Issues
  Description: The app can now better recognize cases where Teams appears connected but is not responding correctly, and recover automatically.
• More Stable Presence Synchronization
  Description: Improved how presence changes are evaluated and applied, reducing conflicts when Teams and Genesys update at the same time.
• More Accurate Teams Presence Selection
  Description: Improved logic for choosing the correct Teams presence, taking active devices and outdated states into account.
• Improved Configuration and Network Support
  Description:
  - Added more flexible proxy configuration options.
  - Improved default settings and validation in the application configuration.
  - Enhanced Teams container startup options for better reliability.
• Improved Diagnostics and Logging
  Description: Logging has been refined to provide clearer, more useful information while reducing unnecessary noise.
• Improved Authentication Handling
  Description: Improved how the app retrieves and handles Teams authentication information to increase reliability.

AppWizard Updates

• No functional changes in this release.

Bug Fixes

• Fixed Sync Issues After Sleep or Wake
  Issue: Presence synchronization could fail or show incorrect warnings after the system wakes from sleep.
  Fix: Improved recovery logic to ensure presence syncing resumes correctly.
• Prevented Presence Update Loops
  Issue: Simultaneous changes in Teams and Genesys could cause repeated presence updates.
  Fix: Improved safeguards to prevent looping behavior.
• Fixed Incorrect "Unknown" Presence State
  Issue: The app could show an agent as "unknown" while they were actually on a call.
  Fix: Improved presence evaluation to reflect the correct status.
• Reduced Unnecessary Recoveries
  Issue: The app could trigger recoveries more often than needed.
  Fix: Adjusted recovery behavior to avoid unnecessary reloads.
• Improved Stability During Sign-In
  Issue: Presence updates could fail if authentication information was missing or delayed.
  Fix: Added safeguards to ensure components only start when required information is available.
• Removed Duplicate Presence Updates from Teams
  Issue: Duplicate presence events from Teams could cause redundant updates.
  Fix: Duplicate events are now ignored to keep presence changes clean and accurate.

Known Issues

• proxy.pac is not supported
  Description: syncDings does not currently support proxy.pac files.

Important Notes

• MSI Installation Changes
  When installing syncDings via MSI, the set of files installed by the MSI has changed compared to previous versions. This does not affect application functionality but may be relevant for managed or scripted deployments.
• Proxy Configuration
  By default, syncDings uses the system proxy settings configured in Windows.
  Users who require different proxy behavior can override this by configuring the proxy settings in the application configuration file.

Supported dingsConnector Versions

• Native App: 3.2.1.0 and newer
• Browser Extension: 3.2.3.0 and newer

Supported Operating Systems

• Microsoft Windows 10
• Microsoft Windows 11

Improved stability of all connections and optimized error handling. As a result, there are significantly fewer false-positive error detections, which reduces the number of connection re-initializations. This also minimizes how often the Teams connection window appears.

Bug fixes:

• Improved Connection Stability
  Description: The internal handling of connection states has been updated to ensure more consistent and resilient communication between syncDings, Teams, and Genesys Cloud.
  Notes: This leads to noticeably smoother operation, especially in long-running sessions.
  
  
• Refined Error Handling Logic
  Description: The error detection logic has been refined to better distinguish between temporary delays and actual issues. This results in fewer unnecessary reconnect attempts and fewer visibility interruptions of the Teams connection window.
  
  
• Unnecessary Reconnection Attempts
  Issue: In some situations, syncDings misinterpreted short-lived connection delays as actual errors.
  Fix: Adjusted timing and validation logic now prevents these false detections.
  
  
• Teams Connection Window Appeared Too Often
  Issue: Users occasionally saw the Teams connection window triggered by harmless, momentary network events.
  Fix: Improved debounce and validation routines now suppress these false triggers.

Known issues:

• proxy.pac are not supported
  Description: syncDings does not currently support proxy.pac.
  
  
• There are official Microsoft articles and community discussions also documenting a similar issue in Teams directly ("Teams being stuck on "Away" status").
  

  1. Microsoft Learn / Microsoft Answers:
  [Teams status reverts to Away even when active]
  https://learn.microsoft.com/...
  
  2. Microsoft Support Article:
  [Presence status issues in Teams]
  https://learn.microsoft.com/...
  
  3. Tech Community Discussions:
  [Teams stuck on Away status on the new Teams]
  https://techcommunity.microsoft.com/...
  
  4. Microsoft Learn Community:
  [Teams status shows Away even when typing]
  https://learn.microsoft.com/...

Bug fixes:

• "Away" status: An issue has been identified and fixed at which syncDings remains in the Away status, while the actual Teams state may have changed in the meantime.

Known issues:

• There are official Microsoft articles and community discussions also documenting a similar issue in Teams directly ("Teams being stuck on "Away" status").
  
  1. Microsoft Learn / Microsoft Answers:
  [Teams status reverts to Away even when active]
  https://learn.microsoft.com/...
  
  2. Microsoft Support Article:
  [Presence status issues in Teams]
  https://learn.microsoft.com/...
  
  3. Tech Community Discussions:
  [Teams stuck on Away status on the new Teams]
  https://techcommunity.microsoft.com/...
  
  4. Microsoft Learn Community:
  [Teams status shows Away even when typing]
  https://learn.microsoft.com/...

Enhancements:

• Improved proxy handling: syncDings now supports basic authentication. 
• Added an option to prevent showing the user interface: Admins can now change the value of the PreventShowingUI setting in the syncDings.exe.config file to "True" to prevent the user from being able to open the UI and close the app. 
• Added an option to prevent pop-ups: Admins can now change the value of the PreventAllPopups setting in the syncDings.exe.config file to "True" to prevent any pop-ups from the app. Notes: This also disables error pop-ups. Use with caution, especially if coupled with PreventShowingUI. 
• Enhanced UI: Faster reaction times of UI.

Bug fixes:

• Wrong proxy settings: syncDings did not fully respect the configured proxy settings. Fix: It should now auto detect and use the configured Windows proxy settings. Optionally the settings can be overwritten on Application level under: C:\Program Files (x86)\Deliberate\syncDings\syncDings.exe.config xpath:/configuration/system.net/defaultProxy/proxy
• Genesys status change when offline: If the user logged out or closed the browser and the agent status chaned to "Offline" a change in Teams status changed the Genesys status according to the set rules. Fix: When the Genesys status is set to "Offline" the rules no longer impact synchronization. Once the agent logs back into Genesys the status synchronizes again.
• App settings not recognized: When the app settings were changed in the syncDings.exe.config file syncDings would always use the default values, which were always "False". Fix: A change in syncDings.exe.config file is now recognized and admins can change the values to get the desired effect.
• Fixed potential threading and locking issues

Known issues:

• proxy.pac are not supported: syncDings does not currently support proxy.pac.

Bug fixes:

• syncDings did not fully respect the configured Proxy Settings. It should now auto detect and use the configured Windows proxy settings. Optionally the settings can be overwritten on Application level under: C:\Program Files (x86)\Deliberate\syncDings\syncDings.exe.config xpath:/configuration/system.net/defaultProxy/proxy

First published version - October 17th, 2024

Supported operating systems

• Microsoft Windows 11, Microsoft Windows 10

Desktop App Features:

• Windows Lock
  Description: When a user locks their computer (Win+L), or is logged out due to inactivity the user is
  automatically set to away, and back to their previous status when they return.
• Logout Teams
  Description: Added control element that lets the user log out of MS Teams

Appwizard Features:

• Import Rules File
  Description: When there is no rules data table found in Genesys the user can now import an exiting csv file

Bug fixes:

• AppWizard: DoNotDisturb
  Fix: DoNotDisturb is now recognized correctly in the rule editor.

First published version - October 17th, 2024

Supported operating systems

• Microsoft Windows 11, Microsoft Windows 10

Features:

• Bi-directional Sync:
  Ensure consistency across platforms with seamless, two-way synchronization. Any status change in Genesys Cloud or Microsoft Teams can be instantly reflected on the other side, keeping all team
  members up-to-date in real-time.
  
• Flexible Rules:
  Customize which status updates are shared between platforms by defining your own rules. Whether you need to link a few statuses or create an intricate network of updates, the app provides the flexibility to tailor integrations to your organization's workflow.
  
• Admin Control:
  The AppWizard allows administrators to manage status synchronization effectively.
• Predefined Presets:
  For those looking to get started quickly, a suite of ready-to-use rule presets is available. These presets reduce the need for extensive initial configuration while still offering room for further customization as your needs evolve.
  
• Easy user authentification process:
  The user signs into MS Teams with their credentials, a separate login for Genesys is not needed.
• Seamless Integration:
  Designed with simplicity in mind, syncDings for MS Teams integrates smoothly into your existing setup without the need for Azure AD integration or deep configuration within Genesys Cloud. This means a faster deployment and less technical overhead.