First published version - October 17th, 2024

Supported operating systems

• Microsoft Windows 11, Microsoft Windows 10

Features:

• Status Synchronization: Automatically updates the agent’s status between Microsoft Teams and Genesys Cloud. If an agent is in a Teams meeting, their status in Genesys Cloud will show as unavailable for calls, preventing interruptions during meetings.
• Automatic Startup and Sync: Starts automatically when the agent logs into MS Teams, synchronizing statuses based on predefined rules whenever the agent changes their status due to a call, meeting, or manually. 
• Customizable Rules: Admins can define and share synchronization rules, which can be deployed manually or through central software roll-outs to ensure consistent status updates across all agent devices.