{"id":9916,"date":"2023-07-28T13:23:48","date_gmt":"2023-07-28T11:23:48","guid":{"rendered":"https:\/\/deliberate.de\/?p=9916"},"modified":"2023-07-28T13:34:09","modified_gmt":"2023-07-28T11:34:09","slug":"contact-center-solutions-2023","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/","title":{"rendered":"Contact Center Solutions 2023"},"content":{"rendered":"<p><strong>A buyer&#8217;s guide&nbsp;<\/strong><\/p>\n<h1 style=\"\"><span style=\"font-weight: normal;\"><span>Technology that supports the customer and employee experiences of the future &#8211; and the trends that favor its use. Customer expectations are currently rising so fast that companies can&#8217;t keep up. Their employees also have more choices when it comes to where &#8211; and how &#8211; they work.<\/span><\/span><\/h1>\n<p style=\"text-align: justify;\">With increasing economic uncertainty and the need to prove their own viability, managers with customer experience (CX) responsibilities should define and keep a clear goal in mind to stay on track for success and ahead of the competition.<\/p>\n<p style=\"text-align: justify;\">In 2023, technology and employee experience will increasingly shape the industry&#8217;s evolution. The three factors that will fundamentally change the customer experience are innovation growth in <span style=\"--tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1);\">business process automation<\/span>, <span style=\"--tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1);\">advanced analytics<\/span>, and <span style=\"--tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1);\">AI-powered orchestration<\/span>. Combined, they have a disruptive impact and offer significant benefits in terms of simplicity, efficiency and flexibility.<\/p>\n<p style=\"text-align: justify;\">Based on current insights, in this guide our partner Genesys presents concrete characteristics you need to create value for your customers, employees and your business in general in 2023, build resilience and defend your market position in the long term.<\/p>\n<p style=\"text-align: center;\"><em>(only in german)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A buyer&#8217;s guide&nbsp; Technology that supports the customer and employee experiences of the future &#8211; and the trends that favor its use. Customer expectations are currently rising so fast that companies can&#8217;t keep up. Their employees also have more choices when it comes to where &#8211; and how &#8211; they work. With increasing economic uncertainty [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":9914,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,25],"tags":[],"class_list":["post-9916","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Contact Center Solutions 2023 - a buyer&#039;s guide (Genesys eBook)<\/title>\n<meta name=\"description\" content=\"... factors that will fundamentally change the customer experience are innovation growth in business process automation, advanced analytics, and AI-powered orchestration.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center Solutions 2023\" \/>\n<meta property=\"og:description\" content=\"... factors that will fundamentally change the customer experience are innovation growth in business process automation, advanced analytics, and AI-powered orchestration.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliberate GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DeliberateGmbH\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-28T11:23:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-28T11:34:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/07\/post-graphic_buyers-guide.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2017\" \/>\n\t<meta property=\"og:image:height\" content=\"1055\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Deliberate\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:site\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Deliberate\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/\"},\"author\":{\"name\":\"Deliberate\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea\"},\"headline\":\"Contact Center Solutions 2023\",\"datePublished\":\"2023-07-28T11:23:48+00:00\",\"dateModified\":\"2023-07-28T11:34:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/\"},\"wordCount\":188,\"publisher\":{\"@id\":\"https:\/\/deliberate.de\/#organization\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/07\/post-title_CC-solutions_2023.webp\",\"articleSection\":[\"Professional article\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/\",\"url\":\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/\",\"name\":\"Contact Center Solutions 2023 - a buyer's guide (Genesys eBook)\",\"isPartOf\":{\"@id\":\"https:\/\/deliberate.de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/07\/post-title_CC-solutions_2023.webp\",\"datePublished\":\"2023-07-28T11:23:48+00:00\",\"dateModified\":\"2023-07-28T11:34:09+00:00\",\"description\":\"... factors that will fundamentally change the customer experience are innovation growth in business process automation, advanced analytics, and AI-powered orchestration.\",\"breadcrumb\":{\"@id\":\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#primaryimage\",\"url\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/07\/post-title_CC-solutions_2023.webp\",\"contentUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/07\/post-title_CC-solutions_2023.webp\",\"width\":2002,\"height\":305,\"caption\":\"CC-L\u00f6sungen 2023\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/deliberate.de\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact Center Solutions 2023\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/deliberate.de\/#website\",\"url\":\"https:\/\/deliberate.de\/\",\"name\":\"Deliberate GmbH\",\"description\":\"Contact-Center Solutions\",\"publisher\":{\"@id\":\"https:\/\/deliberate.de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/deliberate.de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/deliberate.de\/#organization\",\"name\":\"Deliberate GmbH\",\"url\":\"https:\/\/deliberate.de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png\",\"contentUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png\",\"width\":280,\"height\":180,\"caption\":\"Deliberate GmbH\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/DeliberateGmbH\/\",\"https:\/\/x.com\/DeliberateGmbh\",\"https:\/\/de.linkedin.com\/company\/deliberate-gmbh\",\"https:\/\/www.youtube.com\/channel\/UCe9AigBHnH-2-Jbjkmemwxg\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea\",\"name\":\"Deliberate\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g\",\"caption\":\"Deliberate\"},\"sameAs\":[\"https:\/\/deliberate.de\"],\"url\":\"https:\/\/deliberate.de\/en\/author\/deliberate\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Contact Center Solutions 2023 - a buyer's guide (Genesys eBook)","description":"... factors that will fundamentally change the customer experience are innovation growth in business process automation, advanced analytics, and AI-powered orchestration.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/","og_locale":"en_US","og_type":"article","og_title":"Contact Center Solutions 2023","og_description":"... factors that will fundamentally change the customer experience are innovation growth in business process automation, advanced analytics, and AI-powered orchestration.","og_url":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/","og_site_name":"Deliberate GmbH","article_publisher":"https:\/\/www.facebook.com\/DeliberateGmbH\/","article_published_time":"2023-07-28T11:23:48+00:00","article_modified_time":"2023-07-28T11:34:09+00:00","og_image":[{"width":2017,"height":1055,"url":"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/07\/post-graphic_buyers-guide.jpg","type":"image\/jpeg"}],"author":"Deliberate","twitter_card":"summary_large_image","twitter_creator":"@DeliberateGmbh","twitter_site":"@DeliberateGmbh","twitter_misc":{"Written by":"Deliberate","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#article","isPartOf":{"@id":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/"},"author":{"name":"Deliberate","@id":"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea"},"headline":"Contact Center Solutions 2023","datePublished":"2023-07-28T11:23:48+00:00","dateModified":"2023-07-28T11:34:09+00:00","mainEntityOfPage":{"@id":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/"},"wordCount":188,"publisher":{"@id":"https:\/\/deliberate.de\/#organization"},"image":{"@id":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#primaryimage"},"thumbnailUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/07\/post-title_CC-solutions_2023.webp","articleSection":["Professional article"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/","url":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/","name":"Contact Center Solutions 2023 - a buyer's guide (Genesys eBook)","isPartOf":{"@id":"https:\/\/deliberate.de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#primaryimage"},"image":{"@id":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#primaryimage"},"thumbnailUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/07\/post-title_CC-solutions_2023.webp","datePublished":"2023-07-28T11:23:48+00:00","dateModified":"2023-07-28T11:34:09+00:00","description":"... factors that will fundamentally change the customer experience are innovation growth in business process automation, advanced analytics, and AI-powered orchestration.","breadcrumb":{"@id":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#primaryimage","url":"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/07\/post-title_CC-solutions_2023.webp","contentUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/07\/post-title_CC-solutions_2023.webp","width":2002,"height":305,"caption":"CC-L\u00f6sungen 2023"},{"@type":"BreadcrumbList","@id":"https:\/\/deliberate.de\/en\/2023\/07\/28\/contact-center-solutions-2023\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/deliberate.de\/en\/"},{"@type":"ListItem","position":2,"name":"Contact Center Solutions 2023"}]},{"@type":"WebSite","@id":"https:\/\/deliberate.de\/#website","url":"https:\/\/deliberate.de\/","name":"Deliberate GmbH","description":"Contact-Center Solutions","publisher":{"@id":"https:\/\/deliberate.de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/deliberate.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/deliberate.de\/#organization","name":"Deliberate GmbH","url":"https:\/\/deliberate.de\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deliberate.de\/#\/schema\/logo\/image\/","url":"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png","contentUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png","width":280,"height":180,"caption":"Deliberate GmbH"},"image":{"@id":"https:\/\/deliberate.de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/DeliberateGmbH\/","https:\/\/x.com\/DeliberateGmbh","https:\/\/de.linkedin.com\/company\/deliberate-gmbh","https:\/\/www.youtube.com\/channel\/UCe9AigBHnH-2-Jbjkmemwxg"]},{"@type":"Person","@id":"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea","name":"Deliberate","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g","caption":"Deliberate"},"sameAs":["https:\/\/deliberate.de"],"url":"https:\/\/deliberate.de\/en\/author\/deliberate\/"}]}},"_links":{"self":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts\/9916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/comments?post=9916"}],"version-history":[{"count":8,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts\/9916\/revisions"}],"predecessor-version":[{"id":9934,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts\/9916\/revisions\/9934"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/media\/9914"}],"wp:attachment":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/media?parent=9916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/categories?post=9916"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/tags?post=9916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}