{"id":9170,"date":"2022-12-12T10:36:11","date_gmt":"2022-12-12T09:36:11","guid":{"rendered":"https:\/\/deliberate.de\/?p=9170"},"modified":"2022-12-12T10:37:36","modified_gmt":"2022-12-12T09:37:36","slug":"rethink-service-delivery","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2022\/12\/12\/rethink-service-delivery\/","title":{"rendered":"Rethink service delivery"},"content":{"rendered":"<p style=\"\"><strong>A fast, efficient customer experience serves you and your customers<\/strong><\/p>\n<p style=\"text-align: justify;\">Insurance customers are increasingly using digital channels. Providers must therefore respond accordingly. To do so, they need to determine what is most important in the process and why. However, due to antiquated processes and fragmented communication strands, this is not so easy. After all, it&#8217;s not just about improving something, it&#8217;s about optimizing service delivery to your customers.<\/p>\n<p style=\"text-align: justify;\">When you align your interaction channels to manage customer journeys, you ensure that your customers get exactly what they need in the most efficient way. If you can proactively identify what your customers want and ensure delivery that meets their needs, you&#8217;ll also lower your costs.<\/p>\n<p style=\"text-align: justify;\">In this <strong><span style=\"--tcb-applied-color: var$(--tcb-skin-color-0)  !important; color: var(--tcb-skin-color-0);\">e-book<\/span><\/strong>, you&#8217;ll find five key areas that matter most. You&#8217;ll also learn how automation and self-service options can help you create more efficient operations and a better experience for everyone.<\/p>\n<ul>\n<li style=\"\">Offer voice-based and digital self-service to your customers<\/li>\n<li style=\"\">Support your employees in contract management with assisted services<\/li>\n<li style=\"\">Analyze the effectiveness of automated self-service options<\/li>\n<li style=\"\">Assign the right employee to each customer<\/li>\n<li style=\"\">Reduce the management burden on team leaders<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>download e-book<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"Servicebereitstellung neu denken\" data-id=\"9152\" width=\"200\" data-init-width=\"600\" height=\"108\" data-init-height=\"323\" title=\"servicebereitstellung_DLl\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/12\/servicebereitstellung_DLl.webp\" data-width=\"200\" data-height=\"108\" style=\"\"><\/span><\/p>\n<p style=\"text-align: center;\">click to download<\/p>\n<p style=\"text-align: center;\">(German only)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Genesys E-Book &#8211; Rethink Service Delivery, Reduce Costs. Five areas in contract and claims claims management that insurance companies can optimize.<\/p>\n","protected":false},"author":3,"featured_media":9151,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" data-css=\"tve-u-18505b0c0b4\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\"><div class=\"thrv_wrapper thrv_text_element\">\t<p data-css=\"tve-u-18505b0c0b6\" style=\"\"><strong>A fast, efficient customer experience serves you and your customers<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-18505b0c0b7\" style=\"text-align: justify;\">Insurance customers are increasingly using digital channels. Providers must therefore respond accordingly. To do so, they need to determine what is most important in the process and why. However, due to antiquated processes and fragmented communication strands, this is not so easy. After all, it's not just about improving something, it's about optimizing service delivery to your customers.<\/p><p data-css=\"tve-u-18505b0c0b7\" style=\"text-align: justify;\">When you align your interaction channels to manage customer journeys, you ensure that your customers get exactly what they need in the most efficient way. If you can proactively identify what your customers want and ensure delivery that meets their needs, you'll also lower your costs.<\/p><p data-css=\"tve-u-18505b0c0b7\" style=\"text-align: justify;\">In this <strong><span style=\"--tcb-applied-color: var$(--tcb-skin-color-0)  !important; color: var(--tcb-skin-color-0);\" data-css=\"tve-u-18505b17bad\">e-book<\/span><\/strong>, you'll find five key areas that matter most. You'll also learn how automation and self-service options can help you create more efficient operations and a better experience for everyone.<\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><ul class=\"\"><li data-css=\"tve-u-18505b0c0bf\" style=\"\">Offer voice-based and digital self-service to your customers<\/li><li data-css=\"tve-u-18505b0c0bf\" style=\"\">Support your employees in contract management with assisted services<\/li><li data-css=\"tve-u-18505b0c0bf\" style=\"\">Analyze the effectiveness of automated self-service options<\/li><li data-css=\"tve-u-18505b0c0bf\" style=\"\">Assign the right employee to each customer<\/li><li data-css=\"tve-u-18505b0c0bf\" style=\"\">Reduce the management burden on team leaders<\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-18505b0c0bb\" style=\"\"><p style=\"text-align: center;\" data-css=\"tve-u-18505b0c0bc\"><strong>download e-book<\/strong><\/p><\/div><div class=\"thrv_wrapper tve_image_caption tve_ea_thrive_lightbox\" data-css=\"tve-u-18505b0c0ba\" style=\"\"><span class=\"tve_image_frame\"><img decoding=\"async\" class=\"tve_image wp-image-9152 tve_evt_manager_listen tve_et_click\" alt=\"Servicebereitstellung neu denken\" data-id=\"9152\" width=\"200\" data-init-width=\"600\" height=\"108\" data-init-height=\"323\" title=\"servicebereitstellung_DLl\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/12\/servicebereitstellung_DLl.webp\" data-width=\"200\" data-height=\"108\" data-css=\"tve-u-185059524f7\" style=\"\" data-tcb-events=\"__TCB_EVENT_[{&quot;config&quot;:{&quot;l_anim&quot;:&quot;zoom_in&quot;,&quot;l_id&quot;:&quot;9162&quot;},&quot;a&quot;:&quot;thrive_lightbox&quot;,&quot;t&quot;:&quot;click&quot;}]_TNEVE_BCT__\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\" data-css=\"tve-u-18505b0c0bd\">click to download<\/p><p style=\"text-align: center;\" data-css=\"tve-u-18505b0c0be\">(German only)<\/p><\/div><\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-18505b0c0b4\"] { padding: 0px !important; 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background-attachment: scroll !important; background-repeat: no-repeat !important; --background-image:linear-gradient(var(--tcb-skin-color-0),var(--tcb-skin-color-0))  !important; --background-size:auto auto  !important; --background-position:50% 50%  !important; --background-attachment:scroll  !important; --background-repeat:no-repeat  !important; --tve-applied-background-image:linear-gradient(var$(--tcb-skin-color-0),var$(--tcb-skin-color-0))  !important; margin-top: 20px !important; }:not(#tve) [data-css=\"tve-u-18505b0c0bc\"] { padding-bottom: 0px !important; margin-bottom: 0px !important; padding-top: 0px !important; margin-top: 0px !important; line-height: 1.4em !important; color: rgba(255, 255, 255, 0.85) !important; --tcb-applied-color:rgba(255,255,255,0.85)  !important; --tve-applied-color:rgba(255,255,255,0.85)  !important; }:not(#tve) [data-css=\"tve-u-18505b0c0bd\"] { padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; line-height: 1.2em !important; font-style: italic !important; font-size: 12px !important; }:not(#tve) [data-css=\"tve-u-18505b0c0be\"] { padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; line-height: 1.2em !important; font-style: italic !important; font-size: 12px !important; }:not(#tve) [data-css=\"tve-u-18505b0c0bf\"] { line-height: 1.4em !important; }[data-css=\"tve-u-18505b17bad\"] { color: var(--tcb-skin-color-0) !important; }}","tve_user_custom_css":"","tve_globals":{"e":"1","font_cls":[]},"tcb2_ready":1,"tcb_editor_enabled":1,"tve_landing_page":"","_tve_header":"","_tve_footer":""},"categories":[35,25],"tags":[],"class_list":["post-9170","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rethink service delivery - Deliberate GmbH<\/title>\n<meta name=\"description\" content=\"Rethinking service delivery, cutting costs. 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