{"id":8945,"date":"2022-11-04T02:23:53","date_gmt":"2022-11-04T01:23:53","guid":{"rendered":"https:\/\/deliberate.de\/?p=8945"},"modified":"2022-11-04T02:26:02","modified_gmt":"2022-11-04T01:26:02","slug":"whatsup-infinit-cx-group","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2022\/11\/04\/whatsup-infinit-cx-group\/","title":{"rendered":"WhatsUp infinit.cx Group?"},"content":{"rendered":"<p style=\"\">WhatsUp infinit.cx Group? The crisis as a new normality and opportunity (BoXenstopp expert round #18)<\/p>\n<p style=\"text-align: justify;\">Deliberate GmbH has been part of the <a href=\"https:\/\/www.infinit.cx\/ueber-uns\/die-infinit-cx-group\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\">infinit.cx Group<\/a> since September 2022. In this expert discussion, moderated by Kai N\u00f6rtemann, we look at this step in the context of current market trends and necessities of the crisis. What developments does the infinit.cx Group see coming for its customers? How can the infinit.cx Group be even more helpful to its customers in 2023? Your questions, our answers.<\/p>\n<p style=\"text-align: justify;\"><span style=\"--tcb-applied-color: var$(--tcb-color-2)  !important; color: var(--tcb-color-2);\">You will be notified:<\/span><\/p>\n<p style=\"text-align: justify;\">\/ What to expect in 2023 in the topic area of customer experience and customer service.\/ How the infinit.cx Group can help in this respect\/ What contribution the new member Deliberate GmbH is making.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: center;\"><span style=\"--tcb-applied-color: var$(--tcb-skin-color-5)  !important; color: var(--tcb-color-1);\">Date:<\/span><\/p>\n<p style=\"text-align: center;\"><strong>November 22, 8:00 &#8211; 9:00 a.m.<\/strong><\/p>\n<p style=\"\"><strong>Experten &amp; Moderator<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"Stefan Gr\u00fcnzner\" data-id=\"8935\" width=\"140\" data-init-width=\"260\" height=\"140\" data-init-height=\"260\" title=\"Stefan-Gruenzner-Foto-260x260\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/11\/Stefan-Gruenzner-Foto-260x260-1.png\" data-width=\"140\" data-height=\"140\" style=\"\"><\/span><\/p>\n<p style=\"text-align: left;\"><strong><span style=\"\">Stefan Gr\u00fcnzner<\/span><\/strong><\/p>\n<p style=\"text-align: left;\"><strong><span style=\"\">(CEO @<\/span><\/strong><a href=\"https:\/\/www.infinit.cx\/ueber-uns\/die-infinit-cx-group\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\"><strong><span style=\"\"> infinit.cx Group<\/span><\/strong><\/a><strong><span style=\"\">)<\/span><\/strong>has been accompanying companies for over 20 years with a clear mission: customer service must be made for customers and affordable for companies. His goal is to work with customers and partners to shape the digitalization of customer service, placing the people who provide and consume service today and in the future at the center of technological concepts.<\/p>\n<p><span><img decoding=\"async\" alt=\"Stefan Kolle \" data-id=\"8933\" width=\"140\" data-init-width=\"260\" height=\"140\" data-init-height=\"260\" title=\"Stefan-Kolle-Foto-4c-260x260\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/11\/Stefan-Kolle-Foto-4c-260x260-1.png\" data-width=\"140\" data-height=\"140\" style=\"\"><\/span><\/p>\n<p style=\"\"><strong><span style=\"font-size: 12px;\">Stefan Kolle<\/span><\/strong><\/p>\n<p style=\"\"><span style=\"font-size: 10px;\"><strong>(CEO @&nbsp;<\/strong><a href=\"https:\/\/www.futurelab-deutschland.de\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\"><strong>Futurelab <\/strong><\/a><strong>\u2013 Member of infinit.cx Group<\/strong>) has worked as a customer strategist, customer voice, customer listener, NPS practitioner and innovator for over 15 years. He develops practical ideas and concepts that enable companies to create a great customer experience &#8211; and it pays off: more loyal and happier customers with higher referral rates. His motto: \u201eCut the crap\u201c.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Ren\u00e9 Grolla \" data-id=\"8931\" width=\"160\" data-init-width=\"260\" height=\"160\" data-init-height=\"260\" title=\"Rene-Grolla-Foto-260x260\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/11\/Rene-Grolla-Foto-260x260-1.png\" data-width=\"160\" data-height=\"160\" style=\"\"><\/span><\/p>\n<p style=\"\"><strong><span style=\"color: var(--tcb-skin-color-5); --tcb-applied-color: var$(--tcb-skin-color-5)  !important; font-size: 12px;\">Ren\u00e9 Grolla<\/span><\/strong><\/p>\n<p style=\"\"><strong><span style=\"color: var(--tcb-skin-color-5); --tcb-applied-color: var$(--tcb-skin-color-5)  !important;\">(Mitgr\u00fcnder @ CEO @<\/span> <\/strong><a href=\"https:\/\/www.cisolutions.ch\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\">Customer Interaction Solutions AG<\/a><strong>, <span style=\"color: var(--tcb-skin-color-5); --tcb-applied-color: var$(--tcb-skin-color-5)  !important;\">CH, Member of infinit.cx Group)<\/span><\/strong><span style=\"color: var(--tcb-skin-color-5); --tcb-applied-color: var$(--tcb-skin-color-5)  !important;\">&nbsp;has many years of national and international experience in setting up the communications infrastructure and IT of leading companies such as ABB, UBS and Sunrise. In customer interaction management, his motto is: You have a challenge &#8211; we have a solution! For him, openness, mutual trust, fairness and honesty are essential for mutual success.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Thomas Denk\" data-id=\"8929\" width=\"140\" data-init-width=\"260\" height=\"140\" data-init-height=\"260\" title=\"Thomas-Denk-Foto-rund-260x260\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/11\/Thomas-Denk-Foto-rund-260x260-1.png\" data-width=\"140\" data-height=\"140\" style=\"\"><\/span><\/p>\n<p style=\"text-align: left;\"><strong>Thomas Denk<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>(Mitgr\u00fcnder &amp; Gesch\u00e4ftsf\u00fchrer @ Deliberate GmbH \u2013 Member of infinit.cx Group<\/strong>) is a co-founder of Deliberate. He has many years of experience in many areas of the IT world. Complexity is not a headache for him. His hobbyhorse is strategy consulting. He understands and thinks Mittelstand\/SME and attaches importance to a sustainable, long-term cooperation.<\/p>\n<p><span><img decoding=\"async\" alt=\"Markus Lill \" data-id=\"8927\" width=\"140\" data-init-width=\"260\" height=\"140\" data-init-height=\"260\" title=\"Markus-Lill-Foto-rund-260x260\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/11\/Markus-Lill-Foto-rund-260x260-1.png\" data-width=\"140\" data-height=\"140\" style=\"\"><\/span><\/p>\n<p style=\"\"><strong>Markus Lill<\/strong><\/p>\n<p style=\"\"><span><strong>(Mitbegr\u00fcnder &amp; Gesch\u00e4ftsf\u00fchrer @ Deliberate GmbH)&nbsp;<\/strong>is a technology expert with a keen sense of his customers&#8217; business and how IT solutions can drive it. He is responsible for project execution, delivery, service and software development. In doing so, he loves challenges and is hot for new topics.<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Kai N\u00f6rtemann\" data-id=\"8925\" width=\"140\" data-init-width=\"260\" height=\"140\" data-init-height=\"260\" title=\"Kai-Noertemann-Foto-260x260\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/11\/Kai-Noertemann-Foto-260x260-1.png\" data-width=\"140\" data-height=\"140\" style=\"\"><\/span><\/p>\n<p style=\"\"><strong><span style=\"color: var(--tcb-skin-color-5); --tcb-applied-color: var$(--tcb-skin-color-5)  !important;\">Kai N\u00f6rtemann<\/span><\/strong><\/p>\n<p style=\"\"><span style=\"color: var(--tcb-skin-color-5); --tcb-applied-color: var$(--tcb-skin-color-5)  !important;\"><strong>(Marketing &amp; Kommunikation @<a href=\"https:\/\/www.infinit.cx\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\"> infinit.cx<\/a><\/strong><\/span><span style=\"color: var(--tcb-skin-color-5); --tcb-applied-color: var$(--tcb-skin-color-5)  !important;\"><strong>)<\/strong> has been working in the contact center industry for over 20 years. As an analyst, blogger and speaker, he deals with the opportunities and limitations of digital transformation in customer service. The physics graduate sees people who think and act independently as the key to successful customer experiences and real progress.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The crisis as a new normality and opportunity (BoXenstopp Expert Round #18). Deliberate GmbH has been part of the infinit.cx Group since September 2022. In this expert discussion, moderated by Kai N\u00f6rtemann, we look at this step in the context of current market trends and necessities of the crisis.<\/p>\n","protected":false},"author":3,"featured_media":8924,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39,25],"tags":[],"class_list":["post-8945","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-appointments","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>WhatsUp infinit.cx Group? - Deliberate GmbH<\/title>\n<meta name=\"description\" content=\"WhatsUp infinit.cx Group? Die Krise als neue Normalit\u00e4t und Chance (BoXenstopp Expertenrunde #18)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deliberate.de\/en\/2022\/11\/04\/whatsup-infinit-cx-group\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WhatsUp infinit.cx Group?\" \/>\n<meta property=\"og:description\" content=\"WhatsUp infinit.cx Group? 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