{"id":7986,"date":"2022-08-12T03:56:04","date_gmt":"2022-08-12T01:56:04","guid":{"rendered":"https:\/\/deliberate.de\/?p=7986"},"modified":"2022-08-12T03:56:08","modified_gmt":"2022-08-12T01:56:08","slug":"the-five-phases-of-digital-engagement","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/","title":{"rendered":"The five phases of digital engagement"},"content":{"rendered":"<h2>The value of a solid digital engagement strategy<\/h2>\n<p>Customer support teams have faced unprecedented challenges in recent months. For many companies, the tough circumstances shone a harsh light on gaps in a critical area: digital engagement.<\/p>\n<p>The benefits of digital engagement have never been more clear. With a strong cloud digital engagement platform, you can operate under nearly any circumstances. Your customers enjoy shorter wait times and better, more consistent experiences. And your agents are freed from many mundane tasks. With the right strategy in place, you can evolve digital engagement rapidly.<\/p>\n<p>Every company will begin from a different place. Use this ebook to determine which phase of your digital engagement journey you\u2019re in now \u2014 and how to advance to the next.<\/p>\n<h3>The five phases<\/h3>\n<ul>\n<li>Phase 1: Fortify your digital self-service<\/li>\n<li>Phase 2: Amplify your digital support<\/li>\n<li>Phase 3: Empower your employees<\/li>\n<li>Phase 4: Optimise your support strategy<\/li>\n<li>Phase 5: Evolve to the next level of self-service<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Consolidate your digital service. Expand your digital support. Empower your employees. Optimize your support strategy.Take self-service to the next level.<\/p>\n","protected":false},"author":3,"featured_media":7979,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,25],"tags":[],"class_list":["post-7986","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliberate GmbH - The five phases of digital engagement<\/title>\n<meta name=\"description\" content=\"Consolidate your digital service. Expand your digital support. Empower your employees. Optimize your support strategy.Take self-service to the next level.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The five phases of digital engagement\" \/>\n<meta property=\"og:description\" content=\"Consolidate your digital service. Expand your digital support. Empower your employees. Optimize your support strategy.Take self-service to the next level.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliberate GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DeliberateGmbH\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-12T01:56:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-12T01:56:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/08\/5phases-engagement_social.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"626\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Deliberate\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:site\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Deliberate\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/\"},\"author\":{\"name\":\"Deliberate\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea\"},\"headline\":\"The five phases of digital engagement\",\"datePublished\":\"2022-08-12T01:56:04+00:00\",\"dateModified\":\"2022-08-12T01:56:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/\"},\"wordCount\":159,\"publisher\":{\"@id\":\"https:\/\/deliberate.de\/#organization\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/08\/5phasen-kundenbindung_title.webp\",\"articleSection\":[\"Professional article\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/\",\"url\":\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/\",\"name\":\"Deliberate GmbH - The five phases of digital engagement\",\"isPartOf\":{\"@id\":\"https:\/\/deliberate.de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/08\/5phasen-kundenbindung_title.webp\",\"datePublished\":\"2022-08-12T01:56:04+00:00\",\"dateModified\":\"2022-08-12T01:56:08+00:00\",\"description\":\"Consolidate your digital service. Expand your digital support. Empower your employees. Optimize your support strategy.Take self-service to the next level.\",\"breadcrumb\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#primaryimage\",\"url\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/08\/5phasen-kundenbindung_title.webp\",\"contentUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/08\/5phasen-kundenbindung_title.webp\",\"width\":2002,\"height\":305,\"caption\":\"Die f\u00fcnf Phasen der digitalen Kundenbindung\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/deliberate.de\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The five phases of digital engagement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/deliberate.de\/#website\",\"url\":\"https:\/\/deliberate.de\/\",\"name\":\"Deliberate GmbH\",\"description\":\"Contact-Center Solutions\",\"publisher\":{\"@id\":\"https:\/\/deliberate.de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/deliberate.de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/deliberate.de\/#organization\",\"name\":\"Deliberate GmbH\",\"url\":\"https:\/\/deliberate.de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png\",\"contentUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png\",\"width\":280,\"height\":180,\"caption\":\"Deliberate GmbH\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/DeliberateGmbH\/\",\"https:\/\/x.com\/DeliberateGmbh\",\"https:\/\/de.linkedin.com\/company\/deliberate-gmbh\",\"https:\/\/www.youtube.com\/channel\/UCe9AigBHnH-2-Jbjkmemwxg\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea\",\"name\":\"Deliberate\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g\",\"caption\":\"Deliberate\"},\"sameAs\":[\"https:\/\/deliberate.de\"],\"url\":\"https:\/\/deliberate.de\/en\/author\/deliberate\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Deliberate GmbH - The five phases of digital engagement","description":"Consolidate your digital service. Expand your digital support. Empower your employees. Optimize your support strategy.Take self-service to the next level.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/","og_locale":"en_US","og_type":"article","og_title":"The five phases of digital engagement","og_description":"Consolidate your digital service. Expand your digital support. Empower your employees. Optimize your support strategy.Take self-service to the next level.","og_url":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/","og_site_name":"Deliberate GmbH","article_publisher":"https:\/\/www.facebook.com\/DeliberateGmbH\/","article_published_time":"2022-08-12T01:56:04+00:00","article_modified_time":"2022-08-12T01:56:08+00:00","og_image":[{"width":1200,"height":626,"url":"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/08\/5phases-engagement_social.jpg","type":"image\/jpeg"}],"author":"Deliberate","twitter_card":"summary_large_image","twitter_creator":"@DeliberateGmbh","twitter_site":"@DeliberateGmbh","twitter_misc":{"Written by":"Deliberate","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#article","isPartOf":{"@id":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/"},"author":{"name":"Deliberate","@id":"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea"},"headline":"The five phases of digital engagement","datePublished":"2022-08-12T01:56:04+00:00","dateModified":"2022-08-12T01:56:08+00:00","mainEntityOfPage":{"@id":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/"},"wordCount":159,"publisher":{"@id":"https:\/\/deliberate.de\/#organization"},"image":{"@id":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#primaryimage"},"thumbnailUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/08\/5phasen-kundenbindung_title.webp","articleSection":["Professional article"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/","url":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/","name":"Deliberate GmbH - The five phases of digital engagement","isPartOf":{"@id":"https:\/\/deliberate.de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#primaryimage"},"image":{"@id":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#primaryimage"},"thumbnailUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/08\/5phasen-kundenbindung_title.webp","datePublished":"2022-08-12T01:56:04+00:00","dateModified":"2022-08-12T01:56:08+00:00","description":"Consolidate your digital service. Expand your digital support. Empower your employees. Optimize your support strategy.Take self-service to the next level.","breadcrumb":{"@id":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#primaryimage","url":"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/08\/5phasen-kundenbindung_title.webp","contentUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/08\/5phasen-kundenbindung_title.webp","width":2002,"height":305,"caption":"Die f\u00fcnf Phasen der digitalen Kundenbindung"},{"@type":"BreadcrumbList","@id":"https:\/\/deliberate.de\/en\/2022\/08\/12\/the-five-phases-of-digital-engagement\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/deliberate.de\/en\/"},{"@type":"ListItem","position":2,"name":"The five phases of digital engagement"}]},{"@type":"WebSite","@id":"https:\/\/deliberate.de\/#website","url":"https:\/\/deliberate.de\/","name":"Deliberate GmbH","description":"Contact-Center Solutions","publisher":{"@id":"https:\/\/deliberate.de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/deliberate.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/deliberate.de\/#organization","name":"Deliberate GmbH","url":"https:\/\/deliberate.de\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deliberate.de\/#\/schema\/logo\/image\/","url":"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png","contentUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png","width":280,"height":180,"caption":"Deliberate GmbH"},"image":{"@id":"https:\/\/deliberate.de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/DeliberateGmbH\/","https:\/\/x.com\/DeliberateGmbh","https:\/\/de.linkedin.com\/company\/deliberate-gmbh","https:\/\/www.youtube.com\/channel\/UCe9AigBHnH-2-Jbjkmemwxg"]},{"@type":"Person","@id":"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea","name":"Deliberate","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g","caption":"Deliberate"},"sameAs":["https:\/\/deliberate.de"],"url":"https:\/\/deliberate.de\/en\/author\/deliberate\/"}]}},"_links":{"self":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts\/7986","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/comments?post=7986"}],"version-history":[{"count":8,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts\/7986\/revisions"}],"predecessor-version":[{"id":8034,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts\/7986\/revisions\/8034"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/media\/7979"}],"wp:attachment":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/media?parent=7986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/categories?post=7986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/tags?post=7986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}