{"id":7496,"date":"2022-06-16T03:12:37","date_gmt":"2022-06-16T01:12:37","guid":{"rendered":"https:\/\/deliberate.de\/?p=7496"},"modified":"2022-06-16T03:13:11","modified_gmt":"2022-06-16T01:13:11","slug":"knowledge-automation-for-genesys-cloud-cx","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2022\/06\/16\/knowledge-automation-for-genesys-cloud-cx\/","title":{"rendered":"Knowledge Automation for GENESYS Cloud CX"},"content":{"rendered":"<p><span><img decoding=\"async\" alt=\"shelf logo\" data-id=\"7473\" width=\"160\" data-init-width=\"600\" height=\"37\" data-init-height=\"137\" title=\"shelf-logo\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/06\/shelf-logo.png\" data-width=\"160\" data-height=\"37\" style=\"\"><\/span><\/p>\n<p style=\"text-align: justify;\"><strong>Automate company knowledge and deliver accurate answers everywhere customers and agents meet in Genesys Cloud.<\/strong><\/p>\n<p style=\"text-align: justify;\">Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Used by organizations such as HelloFresh, Gerber Life, and eTraveli, Shelf enables company knowledge to be automatically suggested and delivered directly in the Genesys Interface, and significantly reduces admin overhead through advanced analytics and automated content maintenance.<\/p>\n<p style=\"text-align: justify;\"><strong>With knowledge automation, you can simplify training and onboarding, ensure accurate and consistent service, and keep customers happy with every successful resolution.<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"shelf for Genesys Cloud screenshot\" data-id=\"7475\" width=\"702\" data-init-width=\"1200\" height=\"326\" data-init-height=\"557\" title=\"screenshot_shelf-gc\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/06\/screenshot_shelf-gc.webp\" data-width=\"702\" data-height=\"326\"><\/span><\/p>\n<p style=\"\"><strong>Agent Assist Supercharges your Team<\/strong><\/p>\n<p style=\"text-align: justify;\">Shelf\u2019s Agent Assist integration in Genesys means your team can quickly surface the information they need to do their job, with no extra effort. Agent Assist listens to the conversation and suggests real-time answers directly from your existing knowledge, whether it\u2019s a simple answer or a complex navigated workflow process.&nbsp;<\/p>\n<p style=\"text-align: center;\"><strong>Download<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>the info flyer&nbsp;<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"shelf logo\" data-id=\"7473\" width=\"100\" data-init-width=\"600\" height=\"23\" data-init-height=\"137\" title=\"shelf-logo\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/06\/shelf-logo.png\" data-width=\"100\" data-height=\"23\" style=\"\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>&nbsp;Knowledge Automation<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>for GENESYS Cloud CX<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>now.<\/strong><\/p>\n<p><span><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/06\/2022-06_Deliberate_Flyer_Shelf_EN.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" alt=\"Deliberate-Flyer - shelf for Genesys Cloud CX\" data-id=\"7477\" width=\"140\" data-init-width=\"140\" height=\"200\" data-init-height=\"200\" title=\"shelf_Flyer_thumb\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/06\/shelf_Flyer_thumb.png\" data-width=\"140\" data-height=\"200\" data-link-wrap=\"true\"><\/a><\/span><\/p>\n<p style=\"text-align: center;\"><em>please click to download<\/em><\/p>\n<p style=\"text-align: center;\"><strong>Have we piqued your interest?<\/strong><\/p>\n<p style=\"text-align: center;\">We would be happy to advise you on hotlines and other topics related to Genesys Cloud.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Automate company knowledge and deliver accurate answers everywhere customers and agents meet in Genesys Cloud. Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Used by organizations such as HelloFresh, Gerber Life, and eTraveli, Shelf enables company knowledge to be automatically suggested and delivered directly [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":7472,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,25],"tags":[],"class_list":["post-7496","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliberate GmbH - Knowledge Automation for GENESYS Cloud CX<\/title>\n<meta name=\"description\" content=\"shelf - Automate company knowledge and deliver accurate answers everywhere customers and agents meet in Genesys Cloud.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deliberate.de\/en\/2022\/06\/16\/knowledge-automation-for-genesys-cloud-cx\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowledge Automation for GENESYS Cloud CX\" \/>\n<meta property=\"og:description\" content=\"shelf - Automate company knowledge and deliver accurate answers everywhere customers and agents meet in Genesys Cloud.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deliberate.de\/en\/2022\/06\/16\/knowledge-automation-for-genesys-cloud-cx\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliberate GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DeliberateGmbH\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-16T01:12:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-16T01:13:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/06\/shelf_EN_blog_social.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"626\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Deliberate\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:site\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Deliberate\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/deliberate.de\/en\/2022\/06\/16\/knowledge-automation-for-genesys-cloud-cx\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/06\/16\/knowledge-automation-for-genesys-cloud-cx\/\"},\"author\":{\"name\":\"Deliberate\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea\"},\"headline\":\"Knowledge Automation for GENESYS Cloud CX\",\"datePublished\":\"2022-06-16T01:12:37+00:00\",\"dateModified\":\"2022-06-16T01:13:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/06\/16\/knowledge-automation-for-genesys-cloud-cx\/\"},\"wordCount\":195,\"publisher\":{\"@id\":\"https:\/\/deliberate.de\/#organization\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/06\/16\/knowledge-automation-for-genesys-cloud-cx\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/06\/shelf_beitrag_06-2022_title.webp\",\"articleSection\":[\"Professional article\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/deliberate.de\/en\/2022\/06\/16\/knowledge-automation-for-genesys-cloud-cx\/\",\"url\":\"https:\/\/deliberate.de\/en\/2022\/06\/16\/knowledge-automation-for-genesys-cloud-cx\/\",\"name\":\"Deliberate GmbH - 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