{"id":6568,"date":"2022-01-28T13:56:23","date_gmt":"2022-01-28T12:56:23","guid":{"rendered":"https:\/\/deliberate.de\/?p=6568"},"modified":"2022-01-28T13:58:15","modified_gmt":"2022-01-28T12:58:15","slug":"mastering-chat-bots","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2022\/01\/28\/mastering-chat-bots\/","title":{"rendered":"Mastering Chat-Bots"},"content":{"rendered":"<p style=\"\">Practical guide to MASTERING CHATBOTS<\/p>\n<p><strong>Decide if it\u2019s time to add chatbots<\/strong><\/p>\n<p>With each new channel, the number of real-time conversations with customers also increases. Forrester predicts that digital customer service interactions will increase by 40 percent overall in 2021. Such growth can seem overwhelming at first, especially if you&#8217;re already struggling to provide optimal service to all your customers.And of course, budget is also a factor: Hiring additional agents can be a huge cost, with staff costing between 25 and 75 times more than self-service capabilities.With the help of the latest chat bot developments, you can solve this problem. Free up your agents, while improving the overall customer experience. Artificial intelligence (AI) is the most important cornerstone here. Only with it can self-service bots deliver a personalized service that focuses on each customer.<\/p>\n<p style=\"text-align: center;\">Download the practical Genesys guide to mastering chat bots:<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Practical guide to MASTERING CHATBOTS Decide if it\u2019s time to add chatbots With each new channel, the number of real-time conversations with customers also increases. Forrester predicts that digital customer service interactions will increase by 40 percent overall in 2021. Such growth can seem overwhelming at first, especially if you&#8217;re already struggling to provide optimal [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6574,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" data-css=\"tve-u-17ea09c9538\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\"><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-17ea09c953c\">Practical guide to MASTERING CHATBOTS<\/p><\/div><div class=\"thrv_wrapper thrv_text_element\">\t<p data-css=\"tve-u-17ea09c953b\"><strong>Decide if it\u2019s time to add chatbots<\/strong><\/p><p data-css=\"tve-u-17ea09c953f\">With each new channel, the number of real-time conversations with customers also increases. Forrester predicts that digital customer service interactions will increase by 40 percent overall in 2021. Such growth can seem overwhelming at first, especially if you're already struggling to provide optimal service to all your customers.<br><br>And of course, budget is also a factor: Hiring additional agents can be a huge cost, with staff costing between 25 and 75 times more than self-service capabilities.<br><br>With the help of the latest chat bot developments, you can solve this problem. Free up your agents, while improving the overall customer experience. Artificial intelligence (AI) is the most important cornerstone here. Only with it can self-service bots deliver a personalized service that focuses on each customer.<\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\" data-css=\"tve-u-17ea09c953d\">Download the practical Genesys guide to mastering chat bots:<\/p><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root tve_ea_thrive_lightbox\" data-css=\"tve-u-17ea09c953e\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"var(--tcb-skin-color-0)\"}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"\" class=\"tcb-button-link tcb-plain-text tve_evt_manager_listen tve_et_click\" style=\"\" data-tcb-events=\"__TCB_EVENT_[{&quot;config&quot;:{&quot;l_anim&quot;:&quot;instant&quot;,&quot;l_id&quot;:&quot;6586&quot;},&quot;a&quot;:&quot;thrive_lightbox&quot;,&quot;t&quot;:&quot;click&quot;}]_TNEVE_BCT__\">\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\">Download guide now<\/span><\/span>\n\t<\/a>\n<\/div><\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-17ea09c9538\"] { padding: 0px !important; }:not(#tve) [data-css=\"tve-u-17ea09c953b\"] { padding-bottom: 9px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17ea09c953c\"] { font-size: 24px !important; font-weight: var(--g-bold-weight,bold) !important; color: var(--tcb-color-1) !important; --tcb-applied-color:var$(--tcb-color-1) !important; --tve-applied-color:var$(--tcb-color-1) !important; }:not(#tve) [data-css=\"tve-u-17ea09c953d\"] { padding-top: 23px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; color: var(--tcb-skin-color-0) !important; --tcb-applied-color:var$(--tcb-skin-color-0) !important; --tve-applied-color:var$(--tcb-skin-color-0) !important; }[data-css=\"tve-u-17ea09c953e\"] .tcb-button-link { letter-spacing: 2px; background-image: linear-gradient(var(--tcb-local-color-62516,rgb(19,114,211)),var(--tcb-local-color-62516,rgb(19,114,211))); --tve-applied-background-image:linear-gradient(var$(--tcb-local-color-62516,rgb(19,114,211)),var$(--tcb-local-color-62516,rgb(19,114,211))); background-size: auto; background-attachment: scroll; border-radius: 109px; padding: 18px; background-position: 50% 50%; background-repeat: no-repeat; overflow: hidden; background-color: transparent !important; }[data-css=\"tve-u-17ea09c953e\"] .tcb-button-link span { color: rgb(255, 255, 255); --tcb-applied-color:#fff; }[data-css=\"tve-u-17ea09c953e\"] { --tve-border-radius:109px; --tcb-local-color-62516:var(--tcb-skin-color-0) !important; }:not(#tve) [data-css=\"tve-u-17ea09c953f\"] { padding-bottom: 8px !important; margin-bottom: 0px !important; }}","tve_user_custom_css":"","tve_globals":{"e":"1","font_cls":[]},"tcb2_ready":1,"tcb_editor_enabled":1,"tve_landing_page":"","_tve_header":"0","_tve_footer":"0"},"categories":[35,25],"tags":[],"class_list":["post-6568","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliberate GmbH - Mastering Chat-Bots<\/title>\n<meta name=\"description\" content=\"Are you ready for chat bots? 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