{"id":6568,"date":"2022-01-28T13:56:23","date_gmt":"2022-01-28T12:56:23","guid":{"rendered":"https:\/\/deliberate.de\/?p=6568"},"modified":"2022-01-28T13:58:15","modified_gmt":"2022-01-28T12:58:15","slug":"mastering-chat-bots","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2022\/01\/28\/mastering-chat-bots\/","title":{"rendered":"Mastering Chat-Bots"},"content":{"rendered":"<p style=\"\">Practical guide to MASTERING CHATBOTS<\/p>\n<p><strong>Decide if it\u2019s time to add chatbots<\/strong><\/p>\n<p>With each new channel, the number of real-time conversations with customers also increases. Forrester predicts that digital customer service interactions will increase by 40 percent overall in 2021. Such growth can seem overwhelming at first, especially if you&#8217;re already struggling to provide optimal service to all your customers.And of course, budget is also a factor: Hiring additional agents can be a huge cost, with staff costing between 25 and 75 times more than self-service capabilities.With the help of the latest chat bot developments, you can solve this problem. Free up your agents, while improving the overall customer experience. Artificial intelligence (AI) is the most important cornerstone here. Only with it can self-service bots deliver a personalized service that focuses on each customer.<\/p>\n<p style=\"text-align: center;\">Download the practical Genesys guide to mastering chat bots:<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Practical guide to MASTERING CHATBOTS Decide if it\u2019s time to add chatbots With each new channel, the number of real-time conversations with customers also increases. Forrester predicts that digital customer service interactions will increase by 40 percent overall in 2021. Such growth can seem overwhelming at first, especially if you&#8217;re already struggling to provide optimal [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6574,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,25],"tags":[],"class_list":["post-6568","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliberate GmbH - Mastering Chat-Bots<\/title>\n<meta name=\"description\" content=\"Are you ready for chat bots? 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With each new channel, the number of real-time conversations with customers increases.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deliberate.de\/en\/2022\/01\/28\/mastering-chat-bots\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliberate GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DeliberateGmbH\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-28T12:56:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-28T12:58:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deliberate.info\/wp-content\/uploads\/2022\/01\/practical-guides_chat-bot_DE_titel-fb.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Deliberate\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:site\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Deliberate\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/deliberate.de\/en\/2022\/01\/28\/mastering-chat-bots\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/01\/28\/mastering-chat-bots\/\"},\"author\":{\"name\":\"Deliberate\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea\"},\"headline\":\"Mastering Chat-Bots\",\"datePublished\":\"2022-01-28T12:56:23+00:00\",\"dateModified\":\"2022-01-28T12:58:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/01\/28\/mastering-chat-bots\/\"},\"wordCount\":145,\"publisher\":{\"@id\":\"https:\/\/deliberate.de\/#organization\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/01\/28\/mastering-chat-bots\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/01\/practical_guides_chatbot_EN-titel-scaled.webp\",\"articleSection\":[\"Professional article\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/deliberate.de\/en\/2022\/01\/28\/mastering-chat-bots\/\",\"url\":\"https:\/\/deliberate.de\/en\/2022\/01\/28\/mastering-chat-bots\/\",\"name\":\"Deliberate GmbH - Mastering Chat-Bots\",\"isPartOf\":{\"@id\":\"https:\/\/deliberate.de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/01\/28\/mastering-chat-bots\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/en\/2022\/01\/28\/mastering-chat-bots\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/01\/practical_guides_chatbot_EN-titel-scaled.webp\",\"datePublished\":\"2022-01-28T12:56:23+00:00\",\"dateModified\":\"2022-01-28T12:58:15+00:00\",\"description\":\"Are you ready for chat bots? 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