{"id":6435,"date":"2022-01-11T12:50:38","date_gmt":"2022-01-11T11:50:38","guid":{"rendered":"https:\/\/deliberate.de\/?p=6435"},"modified":"2022-01-11T14:59:59","modified_gmt":"2022-01-11T13:59:59","slug":"our-newest-app-shortydings","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2022\/01\/11\/our-newest-app-shortydings\/","title":{"rendered":"Our newest app &#8211; shortyDings"},"content":{"rendered":"<p style=\"\"><strong>We are proud to present our new app for Genesys Cloud CX- <span>shorty<\/span><span><strong>D<\/strong><\/span><span><strong>ings<\/strong><\/span><\/strong><\/p>\n<p>The app will be available in two versions <span style=\"color: var(--tcb-skin-color-0);\">shorty<\/span><span style=\"color: var(--tcb-color-0);\"><strong>D<\/strong><\/span><span style=\"color: var(--tcb-color-1);\"><strong>ings<\/strong><\/span>&nbsp;and <span>shorty<\/span><span><strong>D<\/strong><\/span><span><strong>ings&nbsp;<\/strong><\/span><span style=\"color: var(--tcb-color-4);\">[assist]<\/span>.<\/p>\n<p style=\"\"><span style=\"font-weight: normal;\">The application allows to work with shortcuts (also known as HotKeys) under Genesys Cloud CX and thus enables a more <span style=\"color: var(--tcb-color-2);\">efficient work<\/span> in the contact center.The definition of the shortcuts for the respective function can be defined by the user.This works even when Genesys Cloud CX is running in the background and agents are working in a different system &#8211; no switching required.The&nbsp;<span style=\"color: var(--tcb-color-4);\">[assist]&nbsp;<\/span>version not only offers shortcuts, but also input confirmation of the called function via a <span style=\"color: var(--tcb-color-2);\">voice output <\/span>(text-to-speech). This input confirmation enables barrier-free working and thus offers the possibility to use Genesys Cloud CX as a<span style=\"color: var(--tcb-color-1);\"> workstation for visually impaired or blind people<\/span>.<\/span><\/p>\n<p style=\"\"><span style=\"font-weight: normal;\">The two app versions will soon also be available directly as a premium app in the <span style=\"color: rgb(227, 41, 0);\">Genesys <\/span>AppFoundry verf\u00fcgbar sein.<\/span><\/p>\n<p style=\"text-align: center;\">Detailed information about <span>shorty<\/span><span><strong>D<\/strong><\/span><span><strong>ings<\/strong><\/span> can be found here:<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are proud to present our new app for Genesys Cloud CX- shortyDings The app will be available in two versions shortyDings&nbsp;and shortyDings&nbsp;[assist]. The application allows to work with shortcuts (also known as HotKeys) under Genesys Cloud CX and thus enables a more efficient work in the contact center.The definition of the shortcuts for the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6448,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" data-css=\"tve-u-17e494d6515\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\"><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-17e494d6517\"><strong>We are proud to present our new app for Genesys Cloud CX- <span data-css=\"tve-u-17e494d651a\">shorty<\/span><span data-css=\"tve-u-17e494d651b\"><strong>D<\/strong><\/span><span data-css=\"tve-u-17e494d6519\"><strong>ings<\/strong><\/span><\/strong><\/p><p>The app will be available in two versions <span style=\"color: var(--tcb-skin-color-0);\" data-css=\"tve-u-17e494ea94a\">shorty<\/span><span data-css=\"tve-u-17e494ea94d\" style=\"color: var(--tcb-color-0);\"><strong class=\"\">D<\/strong><\/span><span data-css=\"tve-u-17e494ea94f\" style=\"color: var(--tcb-color-1);\"><strong class=\"\">ings<\/strong><\/span>&nbsp;and <span data-css=\"tve-u-17e494d651a\">shorty<\/span><span data-css=\"tve-u-17e494d651b\"><strong>D<\/strong><\/span><span data-css=\"tve-u-17e494d6519\"><strong>ings&nbsp;<\/strong><\/span><span style=\"color: var(--tcb-color-4);\" data-css=\"tve-u-17e494d651f\">[assist]<\/span>.<\/p><p data-css=\"tve-u-17e4950260d\" style=\"\"><span style=\"font-weight: normal;\" data-css=\"tve-u-17e494d6523\">The application allows to work with shortcuts (also known as HotKeys) under Genesys Cloud CX and thus enables a more <span style=\"color: var(--tcb-color-2);\" data-css=\"tve-u-17e494ea951\">efficient work<\/span> in the contact center.<br><br>The definition of the shortcuts for the respective function can be defined by the user.<br>This works even when Genesys Cloud CX is running in the background and agents are working in a different system - no switching required.<br><br>The&nbsp;<span style=\"color: var(--tcb-color-4);\" data-css=\"tve-u-17e494d6516\">[assist]&nbsp;<\/span>version not only offers shortcuts, but also input confirmation of the called function via a <span style=\"color: var(--tcb-color-2);\" data-css=\"tve-u-17e49505c09\">voice output <\/span>(text-to-speech). This input confirmation enables barrier-free working and thus offers the possibility to use Genesys Cloud CX as a<span style=\"color: var(--tcb-color-1);\" data-css=\"tve-u-17e4950341f\"> workstation for visually impaired or blind people<\/span>.<\/span><\/p><p data-css=\"tve-u-17e494d6521\" style=\"\"><span data-css=\"tve-u-17e494d6527\" style=\"font-weight: normal;\">The two app versions will soon also be available directly as a premium app in the <span style=\"color: rgb(227, 41, 0);\" data-css=\"tve-u-17e494d6528\">Genesys <\/span>AppFoundry verf\u00fcgbar sein.<\/span><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\" data-css=\"tve-u-17e494d652a\">Detailed information about <span data-css=\"tve-u-17e494d652e\">shorty<\/span><span data-css=\"tve-u-17e494d652f\"><strong>D<\/strong><\/span><span data-css=\"tve-u-17e494d6530\"><strong>ings<\/strong><\/span> can be found here:<\/p><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root\" data-css=\"tve-u-17e494d6529\" style=\"--tve-border-width:2px;\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"var(--tcb-skin-color-22)\"}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"https:\/\/deliberate.de\/en\/shortydings\/\" class=\"tcb-button-link tcb-plain-text\" style=\"border: 2px solid var(--tcb-skin-color-0);\">\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-17e494d652d\"><span style=\"color: var(--tcb-skin-color-5);\" data-css=\"tve-u-17e494d652b\">to&nbsp;<\/span><span data-css=\"tve-u-17e494d652e\" style=\"\">shorty<\/span><span data-css=\"tve-u-17e494d652f\" style=\"\"><strong>D<\/strong><\/span><span data-css=\"tve-u-17e494d6530\" style=\"\"><strong>ings<\/strong><\/span>\n<span style=\"color: var(--tcb-skin-color-5);\" data-css=\"tve-u-17e494d652c\">info page<\/span><\/span><\/span>\n\t<\/a>\n<\/div><\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-17e494d6515\"] { padding: 0px !important; 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