{"id":6067,"date":"2021-12-07T13:56:12","date_gmt":"2021-12-07T12:56:12","guid":{"rendered":"https:\/\/deliberate.de\/?p=6067"},"modified":"2021-12-09T01:11:58","modified_gmt":"2021-12-09T00:11:58","slug":"5-steps-e-book","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2021\/12\/07\/5-steps-e-book\/","title":{"rendered":"5 Steps E-Book"},"content":{"rendered":"<p style=\"\">FIVE STEPSto master digital customer engagement<\/p>\n<p style=\"text-align: justify;\">Why digital customer engagement is essential now<\/p>\n<p style=\"text-align: justify;\">Digital customer engagement is evolving quickly.<\/p>\n<p style=\"text-align: justify;\">According to a 2020 survey from McKinsey &amp; Company, consumers\u2019 rate of digital adoption accelerated by three to four years in just over a few months.<span style=\"color: var(--tcb-color-4); font-size: 4px;\">1<\/span> The same study estimates companies accelerated their digital transformations by a seven-year increase. It\u2019s no wonder businesses are responding at astonishing speeds \u2013 they\u2019re following the money. This year, customers will spend 25% more with companies that get digital transformation right.<span style=\"font-size: 4px; color: var(--tcb-color-4);\">2<\/span><\/p>\n<p style=\"text-align: justify;\">Digital channels like web chat, social messaging apps and chatbots hold tremendous potential for customer engagement and support. And while there\u2019s great appetite for them from both customers and businesses, customer experience leaders often feel they\u2019ve yet to realise the full potential of these digital channels.<\/p>\n<p style=\"text-align: justify;\">Whether you want to add new digital channels or get the most from channels you\u2019ve already deployed,<strong> this ebook details five steps you can take on your journey to master digital engagement<\/strong>.<\/p>\n<p style=\"\"><span style=\"font-size: 4px;\"><span style=\"color: var(--tcb-color-4);\">1<\/span> 2020 McKinsey Global Survey of executives<span style=\"color: var(--tcb-color-4);\">2<\/span> IDC FutureScape: Worldwide Future of Customer and Consumer 2021 Prediction<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FIVE STEPS to master digital customer engagement.<\/p>\n<p>Whether you want to add new digital channels or get the most from channels you\u2019ve already deployed, this ebook details five steps you can take on your journey to master digital engagement.<\/p>\n","protected":false},"author":3,"featured_media":6070,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,25],"tags":[],"class_list":["post-6067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliberate GmbH - E-Book - FIVE STEPS<\/title>\n<meta name=\"description\" content=\"FIVE STEPS to successfully master digital customer communication. 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