{"id":5663,"date":"2021-11-26T14:40:05","date_gmt":"2021-11-26T13:40:05","guid":{"rendered":"https:\/\/deliberate.de\/?p=5663"},"modified":"2022-01-12T16:19:15","modified_gmt":"2022-01-12T15:19:15","slug":"gartner-ccaas-magic-quadrant-2021","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2021\/11\/26\/gartner-ccaas-magic-quadrant-2021\/","title":{"rendered":"Gartner CCaaS Magic Quadrant 2021"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":5655,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" data-css=\"tve-u-17d5c7504bb\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\"><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-17d5c7504bc\"><strong>Genesys was positioned highest for ability to execute in the Gartner August 2021 Magic Quadrant for Contact Center as a Service.<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><p style=\"\" data-css=\"tve-u-17d5c7504c0\">As a<strong><span style=\"color: var(--tcb-color-1);\" data-css=\"tve-u-17d5c7702ab\"> Genesys partner<\/span><\/strong>, we are proud that <strong><span style=\"color: var(--tcb-color-2);\" data-css=\"tve-u-17d5c7734b3\">Genesys was ranked as a leader <\/span><\/strong>in the 2021 Gartner CCaaS Magic Quadrant Report. Working with our customers, we enable businesses of all sizes to deliver the kind of empathetic customer experiences their customers want. Together, we're transforming the customer experience.<\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17d5c7504c8\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-5658\" alt=\"Gartner CCaaS Magic Quadrant 2021\" data-id=\"5658\" width=\"351\" data-init-width=\"3588\" height=\"366\" data-init-height=\"3744\" title=\"gartner_ccaas-2021\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/gartner_ccaas-2021.png\" data-width=\"351\" data-height=\"366\" data-css=\"tve-u-17d5c6e54c0\" style=\"\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-17d5c7504c9\"><strong>Get the full report and we believe you\u2019ll discover:<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><ul class=\"\"><li data-css=\"tve-u-17d5c7504c1\" style=\"\">Key trends driving the Contact Center as a Service (CCaaS) market<\/li><li data-css=\"tve-u-17d5c7504c1\" style=\"\">How Gartner placed 12 CCaaS providers<\/li><li data-css=\"tve-u-17d5c7504c1\" style=\"\">Why Genesys is positioned highest for ability to execute<\/li><li data-css=\"tve-u-17d5c7504c1\" style=\"\">Tips for navigating the market to make the right choice<\/li><\/ul><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root tcb-with-icon\" data-css=\"tve-u-17d5c7504c6\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"var(--tcb-skin-color-0)\"}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"https:\/\/www.genesys.com\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service?utm_source=press_release&amp;utm_medium=referral&amp;utm_campaign=gartner-CCaaS-mq\" class=\"tcb-button-link tcb-plain-text\" style=\"\" target=\"_blank\"><span class=\"tcb-button-icon\">\n\t<div class=\"thrv_wrapper thrv_icon tve_no_drag tve_no_icons tcb-icon-inherit-style tcb-local-vars-root tcb-icon-display\" data-css=\"tve-u-17d5c7504c7\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-angle-double-right-solid\" data-name=\"\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34zm192-34l-136-136c-9.4-9.4-24.6-9.4-33.9 0l-22.6 22.6c-9.4 9.4-9.4 24.6 0 33.9l96.4 96.4-96.4 96.4c-9.4 9.4-9.4 24.6 0 33.9l22.6 22.6c9.4 9.4 24.6 9.4 33.9 0l136-136c9.4-9.2 9.4-24.4 0-33.8z\"><\/path><\/svg><\/div>\n<\/span>\n\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\">Download Gartner Report on Genesys.com<\/span><\/span>\n\t<\/a>\n<\/div><\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-17d5c7504bb\"] { padding: 0px !important; }:not(#tve) [data-css=\"tve-u-17d5c7504bc\"] { font-size: 18px !important; padding-bottom: 11px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17d5c7504c0\"] { padding-bottom: 9px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17d5c7504c1\"] { padding-bottom: 3px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-17d5c7504c6\"] .tcb-button-link { letter-spacing: 2px; background-image: linear-gradient(var(--tcb-local-color-62516, rgb(19, 114, 211)), var(--tcb-local-color-62516, rgb(19, 114, 211))); --tve-applied-background-image:linear-gradient(var$(--tcb-local-color-62516, rgb(19, 114, 211)), var$(--tcb-local-color-62516, rgb(19, 114, 211))); background-size: auto; background-attachment: scroll; border-radius: 168px; background-position: 50% 50%; 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