{"id":5404,"date":"2021-09-06T23:45:02","date_gmt":"2021-09-06T21:45:02","guid":{"rendered":"https:\/\/deliberate.de\/?p=5404"},"modified":"2021-09-06T23:47:50","modified_gmt":"2021-09-06T21:47:50","slug":"rueckblick-scsum-2021","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2021\/09\/06\/rueckblick-scsum-2021\/","title":{"rendered":"SCSUM 2021 Review"},"content":{"rendered":"<p style=\"\"><strong>Am 27.08.2021 ging der Swiss Customer Service Summit erfolgreich \u00fcber die B\u00fchne<\/strong><\/p>\n<p style=\"text-align: justify;\">Wir als Deliberate waren selbst Solution Partner der sehr interessanten Veranstaltung und sind froh, dass wir unseren Teil zum Gelingen beitragen konnten. Ein herzliches Dankesch\u00f6n an dieser Stelle an den Veranstalter, die weiteren Partner des Summits sowie an die interessanten und engagierten Speaker.<\/p>\n<p><span><img decoding=\"async\" alt=\"Solution Pr\u00e4sentation Deliberate\" data-id=\"5391\" width=\"313\" data-init-width=\"1200\" height=\"164\" data-init-height=\"628\" title=\"scsum21_01\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/09\/scsum21_01.jpg\" data-width=\"313\" data-height=\"164\"><\/span><\/p>\n<p style=\"\">Von rechts: Evelyn van Haastert, Wolfram Sproe\u00dfer, Dieter Marquardt<\/p>\n<p><span><img decoding=\"async\" alt=\"Solution Pr\u00e4sentation Deliberate\" data-id=\"5393\" width=\"313\" data-init-width=\"1200\" height=\"164\" data-init-height=\"628\" title=\"scsum21_02\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/09\/scsum21_02.jpg\" data-width=\"313\" data-height=\"164\"><\/span><\/p>\n<p style=\"\">Alle Fotos: Andr\u00e9 Hengst <a href=\"http:\/\/www.on-eyes-photography.ch\" style=\"outline: none;\">www.on-eyes-photography.ch<\/a> | <a href=\"https:\/\/www.facebook.com\/on.eyes.photography\/\" style=\"outline: none;\">Facebook<\/a> | <a href=\"https:\/\/www.instagram.com\/oneyesphotography\/\" style=\"outline: none;\">Instagram<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/scsum.ch\/rueckblick-scsum21\/?utm_medium=email&amp;_hsmi=154686519&amp;_hsenc=p2ANqtz-9ECpu6zP_idUT_GAtyNZ8J0qTsAVgw4MlSQew-fzrjYxtB_GNmCbzJkCpru7lchrBH3787zRt_5Kc-g8oDYR9gGZz7ngFc4vWQp0zK8fQ_XyZfwd4&amp;utm_content=154686519&amp;utm_source=hs_email\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\"><strong><span>Ein ausf\u00fchrlicher R\u00fcckblick auf den Summit ist hier nachzulesen<\/span><\/strong><\/a><\/p>\n<p style=\"text-align: center;\">Die Folien unseres Vortrages im Rahmen der <strong>Solution Pr\u00e4sentat<\/strong><strong>ion<\/strong> k\u00f6nnen Sie hier nochmals als PDF herunterladen:<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/09\/2021-08-27_SCSUM-Deliberate_predictive-engagement.pdf\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\"><strong><span style=\"color: var(--tcb-color-1); text-decoration: underline;\">\u201ePredictive Engagement &#8211; so bieten Sie Ihren Kunden kontextbezogene Unterst\u00fctzung in Echtzeit an\u201c<\/span><\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><strong>Haben wir Ihr Interesse geweckt?<\/strong>Gerne beraten wir Sie zu Predictive Engagement und weiteren Themen rund um Genesys Cloud.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Am 27.08.2021 ging der Swiss Customer Service Summit erfolgreich \u00fcber die B\u00fchne Wir als Deliberate waren selbst Solution Partner der sehr interessanten Veranstaltung und sind froh, dass wir unseren Teil zum Gelingen beitragen konnten. Ein herzliches Dankesch\u00f6n an dieser Stelle an den Veranstalter, die weiteren Partner des Summits sowie an die interessanten und engagierten Speaker. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5390,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" data-css=\"tve-u-17bbd0c595a\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\"><div class=\"thrv_wrapper thrv_text_element\"><p style=\"\" data-css=\"tve-u-17bbd0c595c\"><strong>The Swiss Customer Service Summit was successfully held on 27.08.2021<\/strong><\/p><p style=\"text-align: justify;\" data-css=\"tve-u-17bbd0c5968\">We as Deliberate were solution partners of the very interesting event and are glad that we could do our part to make it a success. We would like to take this opportunity to thank the organisers, the other partners of the summit and the interesting and committed speakers.<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:702.005;\" data-css=\"tve-u-17bbd0c5963\"><div class=\"tcb-flex-row v-2 tcb--cols--2\" data-css=\"tve-u-17bbd0c5962\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-17bbd0c596c\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper tve_image_caption img_style_polaroid tve_ea_thrive_zoom\" data-css=\"tve-u-17bbd0c595e\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-5391 tve_evt_manager_listen tve_et_click\" alt=\"Solution Pr\u00e4sentation Deliberate\" data-id=\"5391\" width=\"313\" data-init-width=\"1200\" height=\"164\" data-init-height=\"628\" title=\"scsum21_01\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/09\/scsum21_01.jpg\" data-width=\"313\" data-height=\"164\" data-tcb-events=\"__TCB_EVENT_[{&quot;t&quot;:&quot;click&quot;,&quot;a&quot;:&quot;thrive_zoom&quot;,&quot;config&quot;:{&quot;id&quot;:&quot;5391&quot;,&quot;size&quot;:&quot;full&quot;}}]_TNEVE_BCT__\"><\/span><\/div><div class=\"tcb-clear\" data-css=\"tve-u-17bbd0c596f\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17bbd0c596d\"><p data-css=\"tve-u-17bbd0c5964\" style=\"\">From the right: Evelyn van Haastert, Wolfram Sproe\u00dfer, Dieter Marquardt<\/p><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-17bbd0c5960\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper tve_image_caption img_style_polaroid tve_ea_thrive_zoom\" data-css=\"tve-u-17bbd0c5961\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-5393 tve_evt_manager_listen tve_et_click\" alt=\"Solution Pr\u00e4sentation Deliberate\" data-id=\"5393\" width=\"313\" data-init-width=\"1200\" height=\"164\" data-init-height=\"628\" title=\"scsum21_02\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/09\/scsum21_02.jpg\" data-width=\"313\" data-height=\"164\" data-tcb-events=\"__TCB_EVENT_[{&quot;t&quot;:&quot;click&quot;,&quot;a&quot;:&quot;thrive_zoom&quot;,&quot;config&quot;:{&quot;id&quot;:&quot;5393&quot;,&quot;size&quot;:&quot;full&quot;}}]_TNEVE_BCT__\"><\/span><\/div><div class=\"tcb-clear\" data-css=\"tve-u-17bbd0c5966\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17bbd0c5965\"><p data-css=\"tve-u-17bbd0c5964\" style=\"\">All photos: Andr\u00e9 Hengst <a class=\"tve-froala\" href=\"http:\/\/www.on-eyes-photography.ch\" style=\"outline: none;\">www.on-eyes-photography.ch<\/a> | <a class=\"tve-froala\" href=\"https:\/\/www.facebook.com\/on.eyes.photography\/\" style=\"outline: none;\">Facebook<\/a> | <a class=\"tve-froala\" href=\"https:\/\/www.instagram.com\/oneyesphotography\/\" style=\"outline: none;\">Instagram<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-divider\" data-style-d=\"tve_sep-1\" data-thickness-d=\"1\" data-color-d=\"rgb(168, 187, 203)\" data-css=\"tve-u-17bbd0c596a\">\n\t<hr class=\"tve_sep tve_sep-1\" style=\"\">\n<\/div><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\" data-css=\"tve-u-17bbd0c5967\"><a href=\"https:\/\/scsum.ch\/rueckblick-scsum21\/?utm_medium=email&amp;_hsmi=154686519&amp;_hsenc=p2ANqtz-9ECpu6zP_idUT_GAtyNZ8J0qTsAVgw4MlSQew-fzrjYxtB_GNmCbzJkCpru7lchrBH3787zRt_5Kc-g8oDYR9gGZz7ngFc4vWQp0zK8fQ_XyZfwd4&amp;utm_content=154686519&amp;utm_source=hs_email\" target=\"_blank\" class=\"tve-froala fr-basic\" style=\"outline: none;\"><strong><span data-css=\"tve-u-17bbd0c595b\">A detailed review of the Summit can be read here<\/span><\/strong><\/a><\/p><\/div><div class=\"thrv_wrapper thrv-divider\" data-style-d=\"tve_sep-1\" data-thickness-d=\"1\" data-color-d=\"rgb(168, 187, 203)\" data-css=\"tve-u-17bbd0c596a\">\n\t<hr class=\"tve_sep tve_sep-1\" style=\"\">\n<\/div><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-17bbd0c596b\" style=\"text-align: center;\">You can download the slides of our presentation as part of the Solution Presentation here again as a PDF:<\/p><p data-css=\"tve-u-17bbd0c5969\" style=\"text-align: center;\"><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/09\/2021-08-27_SCSUM-Deliberate_predictive-engagement.pdf\" target=\"_blank\" class=\"tve-froala\" style=\"outline: none;\"><strong><span style=\"color: var(--tcb-color-1); text-decoration: underline;\" data-css=\"tve-u-17bbd0c595d\">\"Predictive Engagement - how to offer your customers contextual support in real time\".<\/span><\/strong><\/a><\/p><p data-css=\"tve-u-17bbd111dc5\" style=\"text-align: center;\"><em><span data-css=\"tve-u-17bbd111dd0\" style=\"text-decoration: underline;\">(DE only)<\/span><\/em><\/p><\/div><div class=\"thrv_wrapper thrv-divider\" data-style-d=\"tve_sep-1\" data-thickness-d=\"1\" data-color-d=\"rgb(168, 187, 203)\" data-css=\"tve-u-17bbd0c596a\">\n\t<hr class=\"tve_sep tve_sep-1\" style=\"\">\n<\/div><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\" data-css=\"tve-u-17bbd0c5971\"><strong>Have we aroused your interest?<\/strong><br>We would be happy to advise you on predictive engagement and other topics related to Genesys Cloud.<\/p><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root\" data-css=\"tve-u-17bbd0c5970\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"var(--tcb-skin-color-0)\"}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"https:\/\/deliberate.de\/en\/contact\/\" class=\"tcb-button-link tcb-plain-text\" style=\"\">\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\">Get in touch now<\/span><\/span>\n\t<\/a>\n<\/div><div class=\"thrv_wrapper thrv-divider\" data-style-d=\"tve_sep-1\" data-thickness-d=\"1\" data-color-d=\"rgb(168, 187, 203)\" data-css=\"tve-u-17bbd0c596a\">\n\t<hr class=\"tve_sep tve_sep-1\" style=\"\">\n<\/div><\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-17bbd0c595a\"] { padding: 0px !important; 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