{"id":5331,"date":"2021-08-04T12:00:50","date_gmt":"2021-08-04T10:00:50","guid":{"rendered":"https:\/\/deliberate.de\/?p=5331"},"modified":"2021-08-04T12:05:25","modified_gmt":"2021-08-04T10:05:25","slug":"cargarantie-courtage-sarl-on-genesys-cloud","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2021\/08\/04\/cargarantie-courtage-sarl-on-genesys-cloud\/","title":{"rendered":"CarGarantie Courtage SARL on Genesys Cloud"},"content":{"rendered":"<p><span><a href=\"https:\/\/www.cargarantie.com\/en\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" alt=\"logo cargarantie courtage\" data-id=\"5338\" width=\"227\" data-init-width=\"1569\" height=\"62\" data-init-height=\"428\" title=\"Logo_CGCourtage_300dpi\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/08\/Logo_CGCourtage_300dpi.png\" data-width=\"227\" data-height=\"62\" style=\"\" data-link-wrap=\"true\"><\/a><\/span><span><a href=\"https:\/\/www.genesys.com\/cloud-platform\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" alt=\"\" data-id=\"1825\" width=\"132\" data-init-width=\"300\" height=\"45\" data-init-height=\"102\" title=\"LOGO_genesys\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/12\/LOGO_genesys.png\" data-width=\"132\" data-height=\"45\" style=\"\" data-link-wrap=\"true\"><\/a><\/span><span><img decoding=\"async\" alt=\"Deliberate GmbH Logo\" data-id=\"105\" width=\"93\" data-init-width=\"122\" height=\"61\" data-init-height=\"80\" title=\"Deliberate-Logo-Header_RGB_122x80\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_122x80.png\" data-width=\"93\" data-height=\"61\" style=\"\"><\/span><\/p>\n<p style=\"\">Deliberate sets up a transnational customer service center for CarGarantie Courtage SARL in a short time!<\/p>\n<p>CarGarantie Courtage SARL is a 100% subsidiary of CarGarantie GmbH from Freiburg, one of the leading specialist insurers for warranty and customer loyalty programs for new and used vehicles in Europe.<\/p>\n<p style=\"\">The conclusion of Christoph Schuler, Head of Operations, is positive all around:<\/p>\n<p style=\"\">Given our requirements, a customized individual solution would certainly have exceeded any budget. Instead, we were clear that we would adapt our processes to the software &#8211; which is no problem given the performance of the Genesys Cloud.<\/p>\n<p style=\"\">&#8230;However, you have to buy something good to make it work. The Genesys Cloud is the solution that delivers exactly what we expected. The system is well thought out to a high degree. The collaboration with Deliberate has also been very professional and extremely competent at all times. We have had excellent cooperation.<\/p>\n<p style=\"text-align: right;\">Christoph Schuler<\/p>\n<p style=\"text-align: right;\">Head of Operations at CarGarantie Courtage SARL<\/p>\n<p style=\"\">Project scope:<\/p>\n<p>Implementation of a contact center solution for 8 European countries with 6 languagesVoice and e-mail channelsUp to 60 agents working on the solution in the futureFrom project start to go-live in just a few weeks<\/p>\n<p style=\"\">Solution:<\/p>\n<p style=\"\">Cloud based contact center solution &#8211; Genesys Cloud<\/p>\n<p style=\"\">Success factors:<\/p>\n<p style=\"\">Optimal interaction of solution partners and customer<\/p>\n<p style=\"\">Deliberate&#8217;s many years of experience, effective planning and best practice know-how<\/p>\n<p style=\"text-align: center;\"><strong>Have we piqued your interest?<\/strong><\/p>\n<p style=\"text-align: center;\">We would be happy to advise you on hotlines and other topics related to Genesys Cloud.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Deliberate sets up a transnational customer service center for CarGarantie Courtage SARL in a short time! CarGarantie Courtage SARL is a 100% subsidiary of CarGarantie GmbH from Freiburg, one of the leading specialist insurers for warranty and customer loyalty programs for new and used vehicles in Europe. The conclusion of Christoph Schuler, Head of Operations, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5342,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,25],"tags":[],"class_list":["post-5331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliberate GmbH - CarGarantie Courtage SARL on Genesys Cloud<\/title>\n<meta name=\"description\" content=\"Deliberate sets up a transnational customer service center for CarGarantie Courtage SARL, CarGarantie GmbH in a short time!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deliberate.de\/en\/2021\/08\/04\/cargarantie-courtage-sarl-on-genesys-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CarGarantie Courtage SARL on Genesys Cloud\" \/>\n<meta property=\"og:description\" content=\"Deliberate sets up a transnational customer service center for CarGarantie Courtage SARL, CarGarantie GmbH in a short time!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deliberate.de\/en\/2021\/08\/04\/cargarantie-courtage-sarl-on-genesys-cloud\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliberate GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DeliberateGmbH\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-04T10:00:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-04T10:05:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/08\/cargarantie_blog_social_01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Deliberate\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:site\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Deliberate\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/deliberate.de\/en\/2021\/08\/04\/cargarantie-courtage-sarl-on-genesys-cloud\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/deliberate.de\/en\/2021\/08\/04\/cargarantie-courtage-sarl-on-genesys-cloud\/\"},\"author\":{\"name\":\"Deliberate\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea\"},\"headline\":\"CarGarantie Courtage SARL on Genesys Cloud\",\"datePublished\":\"2021-08-04T10:00:50+00:00\",\"dateModified\":\"2021-08-04T10:05:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/deliberate.de\/en\/2021\/08\/04\/cargarantie-courtage-sarl-on-genesys-cloud\/\"},\"wordCount\":248,\"publisher\":{\"@id\":\"https:\/\/deliberate.de\/#organization\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/en\/2021\/08\/04\/cargarantie-courtage-sarl-on-genesys-cloud\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/08\/cargarantie-courtage_blogtitel-scaled.jpg\",\"articleSection\":[\"Professional article\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/deliberate.de\/en\/2021\/08\/04\/cargarantie-courtage-sarl-on-genesys-cloud\/\",\"url\":\"https:\/\/deliberate.de\/en\/2021\/08\/04\/cargarantie-courtage-sarl-on-genesys-cloud\/\",\"name\":\"Deliberate GmbH - 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