{"id":5009,"date":"2021-06-07T13:58:00","date_gmt":"2021-06-07T11:58:00","guid":{"rendered":"https:\/\/deliberate.de\/2021\/06\/07\/impfhotline-in-4-tagen\/"},"modified":"2021-06-18T11:28:21","modified_gmt":"2021-06-18T09:28:21","slug":"impfhotline-in-4-tagen","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2021\/06\/07\/impfhotline-in-4-tagen\/","title":{"rendered":"Vaccination hotline in 4 days"},"content":{"rendered":"<p><span><img decoding=\"async\" alt=\"viega Logo\" data-id=\"4832\" width=\"64\" data-init-width=\"400\" height=\"54\" data-init-height=\"340\" title=\"viega_logo\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/05\/viega_logo.png\" data-width=\"64\" data-height=\"54\" style=\"\"><\/span><span><img decoding=\"async\" alt=\"Deliberate GmbH Logo\" data-id=\"105\" width=\"78\" data-init-width=\"122\" height=\"51\" data-init-height=\"80\" title=\"Deliberate-Logo-Header_RGB_122x80\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_122x80.png\" data-width=\"78\" data-height=\"51\" style=\"\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"1825\" width=\"121\" data-init-width=\"300\" height=\"41\" data-init-height=\"102\" title=\"LOGO_genesys\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/12\/LOGO_genesys.png\" data-width=\"121\" data-height=\"41\" style=\"\"><\/span><\/p>\n<p style=\"\">Deliberate, together with its partner Genesys, was able to set up a vaccination hotline for Viega at short notice and ready for operation in just 4 days.<\/p>\n<p>Together with Deliberate GmbH, Viega introduced a cloud-based contact center solution within a very short time. This serves as a vaccination hotline for Viega&#8217;s workforce so that vaccination appointments can be arranged. Whether in the home office or in the company, Viega employees can make an appointment by phone at any time thanks to the Genesys Cloud solution.Mr. Keller commented on the collaboration with Deliberate:&nbsp;<\/p>\n<p style=\"\">Competent, fast and reliable, everything we discussed under time pressure was implemented as agreed and without loss of time. We are very satisfied with Deliberate and the implemented solution for the vaccination hotline. Only a few days passed from the request to the provision of the solution for productive use.<\/p>\n<p style=\"text-align: right;\">Marco Keller, Dipl.-Wirt.-Inf. (FH)<\/p>\n<p style=\"text-align: right;\">Administrator, IT Digital Workplace, Corporate IT, Viega GmbH &amp; Co. KG<\/p>\n<p style=\"\">Baseline:<\/p>\n<p>Viega, a manufacturer of sanitary and heating technology, set up injection lines at two operating sites in Germany within two weeks.A hotline should be established to allow employees to book immunization appointments by phone in addition to online booking.Customer requirement: Hotline must be operational in one week.<\/p>\n<p style=\"\">Solution::<\/p>\n<p style=\"\">Cloud based contact center solution &#8211; Genesys Cloud<\/p>\n<p style=\"\">Success Factors:<\/p>\n<p style=\"\">Optimal interaction between the solution partners and the customer<\/p>\n<p style=\"\">Deliberate&#8217;s years of experience, effective planning and good partner relationships.<\/p>\n<p style=\"text-align: center;\"><strong>Have we piqued your interest?<\/strong><\/p>\n<p style=\"text-align: center;\">We would be happy to advise you on hotlines and other topics related to Genesys Cloud.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Deliberate, together with its partner Genesys, was able to set up a vaccination hotline for Viega at short notice and ready for operation in just 4 days. Together with Deliberate GmbH, Viega introduced a cloud-based contact center solution within a very short time. This serves as a vaccination hotline for Viega&#8217;s workforce so that vaccination [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4826,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" data-css=\"tve-u-17a1e6eeeb7\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\"><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:702.005;\" data-css=\"tve-u-17a1e6eeee0\"><div class=\"tcb-flex-row v-2 tcb--cols--3 tcb-resized\" data-css=\"tve-u-17a1e6eeee1\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-17a1e6eeee2\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-17a1e6eeee7\" style=\"\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17a1e6eeedf\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-4832\" alt=\"viega Logo\" data-id=\"4832\" width=\"64\" data-init-width=\"400\" height=\"54\" data-init-height=\"340\" title=\"viega_logo\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/05\/viega_logo.png\" data-width=\"64\" data-height=\"54\" data-css=\"tve-u-17983c371b7\" style=\"\"><\/span><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-17a1e6eeedd\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-17a1e6eeee5\" style=\"\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17a1e6eeedc\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-105\" alt=\"Deliberate GmbH Logo\" data-id=\"105\" width=\"78\" data-init-width=\"122\" height=\"51\" data-init-height=\"80\" title=\"Deliberate-Logo-Header_RGB_122x80\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_122x80.png\" data-width=\"78\" data-height=\"51\" data-css=\"tve-u-17983c7d8a3\" style=\"\"><\/span><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-17a1e6eeee3\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-17a1e6eeee4\" style=\"\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17a1e6eeede\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-1825\" alt=\"\" data-id=\"1825\" width=\"121\" data-init-width=\"300\" height=\"41\" data-init-height=\"102\" title=\"LOGO_genesys\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/12\/LOGO_genesys.png\" data-width=\"121\" data-height=\"41\" data-css=\"tve-u-17983c5238d\" style=\"\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element\"><p style=\"\" data-css=\"tve-u-17a1e6eeeb8\">Deliberate, together with its partner Genesys, was able to set up a vaccination hotline for Viega at short notice and ready for operation in just 4 days.<\/p><\/div><div class=\"thrv_wrapper thrv_text_element\">\t<p>Together with Deliberate GmbH, Viega introduced a cloud-based contact center solution within a very short time. This serves as a vaccination hotline for Viega's workforce so that vaccination appointments can be arranged. Whether in the home office or in the company, Viega employees can make an appointment by phone at any time thanks to the Genesys Cloud solution.<br><br>Mr. Keller commented on the collaboration with Deliberate:&nbsp;<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:702.005;\" data-css=\"tve-u-17a1e6eeed1\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--3\" data-css=\"tve-u-17a1e6eeecc\" style=\"\"><div class=\"tcb-flex-col c-25\" data-css=\"tve-u-17a1e6eeec7\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-17a1e6eeecf\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-quote-left-solid\" data-name=\"\" style=\"\"><path d=\"M464 256h-80v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8c-88.4 0-160 71.6-160 160v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48zm-288 0H96v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8C71.6 32 0 103.6 0 192v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><\/div><div class=\"tcb-flex-col c-50\" data-css=\"tve-u-17a1e6eeec8\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-17a1e6eeecd\">Competent, fast and reliable, everything we discussed under time pressure was implemented as agreed and without loss of time. We are very satisfied with Deliberate and the implemented solution for the vaccination hotline. Only a few days passed from the request to the provision of the solution for productive use.<\/p><\/div><\/div><\/div><div class=\"tcb-flex-col c-25\" data-css=\"tve-u-17a1e6eeec9\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-17a1e6eeed0\" style=\"\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-17a1e6eeece\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-quote-right-solid\" data-name=\"\" style=\"\"><path d=\"M464 32H336c-26.5 0-48 21.5-48 48v128c0 26.5 21.5 48 48 48h80v64c0 35.3-28.7 64-64 64h-8c-13.3 0-24 10.7-24 24v48c0 13.3 10.7 24 24 24h8c88.4 0 160-71.6 160-160V80c0-26.5-21.5-48-48-48zm-288 0H48C21.5 32 0 53.5 0 80v128c0 26.5 21.5 48 48 48h80v64c0 35.3-28.7 64-64 64h-8c-13.3 0-24 10.7-24 24v48c0 13.3 10.7 24 24 24h8c88.4 0 160-71.6 160-160V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:702.005;\" data-css=\"tve-u-17a1e6eeed1\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--3\" data-css=\"tve-u-17a1e6eeecc\" style=\"\"><div class=\"tcb-flex-col c-25\" data-css=\"tve-u-17a1e6eeec7\" style=\"\"><div class=\"tcb-col\"><\/div><\/div><div class=\"tcb-flex-col c-50\" data-css=\"tve-u-17a1e6eeed5\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-17a1e6eeed4\" style=\"text-align: right;\">Marco Keller, Dipl.-Wirt.-Inf. (FH)<\/p><p data-css=\"tve-u-17a1e6eeed2\" style=\"text-align: right;\">Administrator, IT Digital Workplace, Corporate IT, Viega GmbH &amp; Co. KG<\/p><\/div><\/div><\/div><div class=\"tcb-flex-col c-25\" data-css=\"tve-u-17a1e6eeec9\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-17a1e6eeed0\" style=\"\"><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17a1e6eeed3\" style=\"\"><p data-css=\"tve-u-17a1e6eeec6\" style=\"\">Baseline:<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:702.005;\" data-css=\"tve-u-17a1e6eeebd\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--2\" data-css=\"tve-u-17a1e6eeebe\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-17a1e6eeec3\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-17a1e6eeec1\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-17a1e6eeebb\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\" style=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-17a1e6eeec4\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\">Viega, a manufacturer of sanitary and heating technology, set up injection lines at two operating sites in Germany within two weeks.<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:702.005;\" data-css=\"tve-u-17a1e6eeebd\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--2\" data-css=\"tve-u-17a1e6eeebe\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-17a1e6eeec3\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-17a1e6eeec1\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-17a1e6eeebb\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\" style=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-17a1e6eeec4\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\">A hotline should be established to allow employees to book immunization appointments by phone in addition to online booking.<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:702.005;\" data-css=\"tve-u-17a1e6eeebd\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--2\" data-css=\"tve-u-17a1e6eeebe\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-17a1e6eeec3\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-17a1e6eeec1\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-17a1e6eeebb\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\" style=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-17a1e6eeec4\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\">Customer requirement: Hotline must be operational in one week.<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17a1e6eeed3\" style=\"\"><p data-css=\"tve-u-17a1e6eeed9\" style=\"\">Solution::<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:702.005;\" data-css=\"tve-u-17a1e6eeebf\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--2\" data-css=\"tve-u-17a1e6eeec0\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-17a1e6eeeb9\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-17a1e6eeec2\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-17a1e6eeedb\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\" style=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-17a1e6eeeba\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\">\t<p data-css=\"tve-u-17a1e6eeec5\" style=\"\">Cloud based contact center solution - Genesys Cloud<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17a1e6eeed3\" style=\"\"><p data-css=\"tve-u-17a1e6eeed6\" style=\"\">Success Factors:<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:702.005;\" data-css=\"tve-u-17a1e6eeebf\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--2\" data-css=\"tve-u-17a1e6eeec0\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-17a1e6eeeb9\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-17a1e6eeec2\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-17a1e6eeed7\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\" style=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-17a1e6eeeba\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-17a1e6eeec5\">Optimal interaction between the solution partners and the customer<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:702.005;\" data-css=\"tve-u-17a1e6eeeeb\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--2\" data-css=\"tve-u-17a1e6eeec0\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-17a1e6eeeb9\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-17a1e6eeec2\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-17a1e6eeed8\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\" style=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-17a1e6eeeba\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-17a1e6eeec5\">Deliberate's years of experience, effective planning and good partner relationships.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-divider\" data-style-d=\"tve_sep-1\" data-thickness-d=\"1\" data-color-d=\"rgb(168, 187, 203)\" data-css=\"tve-u-17a1e6eeeec\">\n\t<hr class=\"tve_sep tve_sep-1\" style=\"\">\n<\/div><div class=\"thrv_wrapper thrv_text_element\" style=\"\" data-css=\"tve-u-17a1e6eeeea\"><p style=\"text-align: center;\" data-css=\"tve-u-17a1e6eeee8\"><strong>Have we piqued your interest?<\/strong><\/p><p style=\"text-align: center;\" data-css=\"tve-u-17a1e6eeee9\">We would be happy to advise you on hotlines and other topics related to Genesys Cloud.<\/p><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root\" data-css=\"tve-u-17a1e6eeeed\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default 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