Zurich Insurance honored with Genesys Customer Innovation Award<\/p>\n
On May 19, 2021, the G-Summit 2021 DACH<\/strong> was successfully held. Interesting presentations and business talks invited to a lively exchange with customers. Towards the end of the event, Genesys presented its annual Customer Service Awards<\/strong> DACH.<\/p>\n Deliberate is very proud that one of its customers was one of the winners and congratulates Zurich Insurance<\/strong> on the award!<\/p>\n We would like to take this opportunity to thank everyone involved in the project for their great cooperation. We are already looking forward to the upcoming projects!<\/strong><\/p>\n Zurich Insurance – Winner in the category “Customer Innovation”<\/span><\/strong><\/p>\n Zurich Insurance Group is an internationally active Swiss financial services company.<\/p>\n The company was awarded for its successful use of innovative AI solutions that enable a personalized and customer-oriented design of the customer experience. Within just six months of starting to use Genesys Cloud, Zurich Insurance fully converted its contact center to AI-powered service. By leveraging technologies such as predictive engagement, the company can now offer its customers a truly personalized experience.<\/p>\n With AI, rather than losing the personal and human, it allows us to deploy resources and talents of our employees in a more tangible and efficient way.<\/strong><\/em><\/p>\n Pasquale Renna, Head of Sales and Customer Service at Zurich Switzerland<\/em><\/p>\n Want to learn more about AI solutions and predictive engagement, or simply learn more about Genesys Cloud? Deliberate is looking forward to your requests!<\/p>\n","protected":false},"excerpt":{"rendered":" Zurich Insurance honored with Genesys Customer Innovation Award On May 19, 2021, the G-Summit 2021 DACH was successfully held. Interesting presentations and business talks invited to a lively exchange with customers. Towards the end of the event, Genesys presented its annual Customer Service Awards DACH. Deliberate is very proud that one of its customers was […]<\/p>\n","protected":false},"author":3,"featured_media":4857,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":" Zurich Insurance honored with Genesys Customer Innovation Award<\/p><\/div> On May 19, 2021, the G-Summit 2021 DACH<\/strong> was successfully held. Interesting presentations and business talks invited to a lively exchange with customers. Towards the end of the event, Genesys presented its annual Customer Service Awards<\/strong> DACH.<\/p> Deliberate is very proud that one of its customers was one of the winners and congratulates Zurich Insurance<\/strong> on the award!<\/p> We would like to take this opportunity to thank everyone involved in the project for their great cooperation. We are already looking forward to the upcoming projects!<\/strong><\/p><\/div> Zurich Insurance - Winner in the category \"Customer Innovation\"<\/span><\/strong><\/p> Zurich Insurance Group is an internationally active Swiss financial services company.<\/p> The company was awarded for its successful use of innovative AI solutions that enable a personalized and customer-oriented design of the customer experience. Within just six months of starting to use Genesys Cloud, Zurich Insurance fully converted its contact center to AI-powered service. By leveraging technologies such as predictive engagement, the company can now offer its customers a truly personalized experience.<\/p><\/div>