{"id":3898,"date":"2021-02-18T14:00:08","date_gmt":"2021-02-18T13:00:08","guid":{"rendered":"https:\/\/deliberate.de\/?p=3898"},"modified":"2021-02-18T16:55:22","modified_gmt":"2021-02-18T15:55:22","slug":"visual-ivr-for-genesys-cloud","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/","title":{"rendered":"Visual IVR for Genesys Cloud"},"content":{"rendered":"

Deliberate implements <\/strong>visual<\/span>IVR<\/span> based on Genesys Cloud<\/strong><\/h1>\n

Every customer has had some experience with an IVR – Interactive Voice Response. Mostly in the form of selection menus or queries via the caller is able to make entries on the phone by means of speech (or key dialing). Be it for navigation or authentication, up to the execution of complete self-services or voice applications.<\/p>\n

Unfortunately for the customer not really nice and easy to use.<\/p>\n

Visual<\/span>IVR<\/strong><\/span> now offers the possibility to display menus and queries on a screen parallel to voice calls and to navigate, select and make entries on the screen. Even complex applications can be displayed with good usability.<\/p>\n

\"visualIVR-process\"<\/span><\/p>\n

The visualization of an IVR leads to a simpler, more comfortable and also error-free operation and thus also to more customer acceptance.<\/strong><\/p>\n

Advantages:<\/strong><\/p>\n

    \n
  • Increased customer satisfaction<\/li>\n
  • Increased use of digital services<\/li>\n
  • Reduced workload for employees<\/li>\n
  • Faster and easier for users<\/li>\n
  • Reduction of process unit costs<\/li>\n
  • Speed through automation<\/li>\n<\/ul>\n

    Potential Use Cases:<\/strong><\/p>\n

    \"visual<\/span><\/p>\n

    Have we aroused your interest?<\/strong>We would be happy to advise you on visual<\/span>IVR<\/strong><\/span> and other topics related to Genesys Cloud.<\/p>\n

    Flow \/ architecture sketch<\/strong><\/p>\n

    \"Flow<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Deliberate implements visualIVR based on Genesys Cloud Every customer has had some experience with an IVR – Interactive Voice Response. Mostly in the form of selection menus or queries via the caller is able to make entries on the phone by means of speech (or key dialing). Be it for navigation or authentication, up to […]<\/p>\n","protected":false},"author":3,"featured_media":3882,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,25],"tags":[],"class_list":["post-3898","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"\nVisual IVR for Genesys Cloud - Deliberate GmbH<\/title>\n<meta name=\"description\" content=\"visual IVR for Genesys Cloud leads to simpler, more convenient and error-free operation and thus to more customer acceptance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Visual IVR for Genesys Cloud\" \/>\n<meta property=\"og:description\" content=\"visual IVR for Genesys Cloud leads to simpler, more convenient and error-free operation and thus to more customer acceptance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliberate GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DeliberateGmbH\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-18T13:00:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-18T15:55:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/visualIVR_beitragsbild.jpg\" \/>\n<meta name=\"author\" content=\"Deliberate\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:site\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Deliberate\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/\"},\"author\":{\"name\":\"Deliberate\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea\"},\"headline\":\"Visual IVR for Genesys Cloud\",\"datePublished\":\"2021-02-18T13:00:08+00:00\",\"dateModified\":\"2021-02-18T15:55:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/\"},\"wordCount\":194,\"publisher\":{\"@id\":\"https:\/\/deliberate.de\/#organization\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/beitrag_visualIVR_header-1-scaled.jpg\",\"articleSection\":[\"Professional article\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/\",\"url\":\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/\",\"name\":\"Visual IVR for Genesys Cloud - Deliberate GmbH\",\"isPartOf\":{\"@id\":\"https:\/\/deliberate.de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/beitrag_visualIVR_header-1-scaled.jpg\",\"datePublished\":\"2021-02-18T13:00:08+00:00\",\"dateModified\":\"2021-02-18T15:55:22+00:00\",\"description\":\"visual IVR for Genesys Cloud leads to simpler, more convenient and error-free operation and thus to more customer acceptance.\",\"breadcrumb\":{\"@id\":\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#primaryimage\",\"url\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/beitrag_visualIVR_header-1-scaled.jpg\",\"contentUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/beitrag_visualIVR_header-1-scaled.jpg\",\"width\":2560,\"height\":387,\"caption\":\"visual IVR\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/deliberate.de\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Visual IVR for Genesys Cloud\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/deliberate.de\/#website\",\"url\":\"https:\/\/deliberate.de\/\",\"name\":\"Deliberate GmbH\",\"description\":\"Contact-Center Solutions\",\"publisher\":{\"@id\":\"https:\/\/deliberate.de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/deliberate.de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/deliberate.de\/#organization\",\"name\":\"Deliberate GmbH\",\"url\":\"https:\/\/deliberate.de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png\",\"contentUrl\":\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png\",\"width\":280,\"height\":180,\"caption\":\"Deliberate GmbH\"},\"image\":{\"@id\":\"https:\/\/deliberate.de\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/DeliberateGmbH\/\",\"https:\/\/x.com\/DeliberateGmbh\",\"https:\/\/de.linkedin.com\/company\/deliberate-gmbh\",\"https:\/\/www.youtube.com\/channel\/UCe9AigBHnH-2-Jbjkmemwxg\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea\",\"name\":\"Deliberate\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g\",\"caption\":\"Deliberate\"},\"sameAs\":[\"https:\/\/deliberate.de\"],\"url\":\"https:\/\/deliberate.de\/en\/author\/deliberate\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Visual IVR for Genesys Cloud - Deliberate GmbH","description":"visual IVR for Genesys Cloud leads to simpler, more convenient and error-free operation and thus to more customer acceptance.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/","og_locale":"en_US","og_type":"article","og_title":"Visual IVR for Genesys Cloud","og_description":"visual IVR for Genesys Cloud leads to simpler, more convenient and error-free operation and thus to more customer acceptance.","og_url":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/","og_site_name":"Deliberate GmbH","article_publisher":"https:\/\/www.facebook.com\/DeliberateGmbH\/","article_published_time":"2021-02-18T13:00:08+00:00","article_modified_time":"2021-02-18T15:55:22+00:00","og_image":[{"url":"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/visualIVR_beitragsbild.jpg","type":"","width":"","height":""}],"author":"Deliberate","twitter_card":"summary_large_image","twitter_creator":"@DeliberateGmbh","twitter_site":"@DeliberateGmbh","twitter_misc":{"Written by":"Deliberate","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#article","isPartOf":{"@id":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/"},"author":{"name":"Deliberate","@id":"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea"},"headline":"Visual IVR for Genesys Cloud","datePublished":"2021-02-18T13:00:08+00:00","dateModified":"2021-02-18T15:55:22+00:00","mainEntityOfPage":{"@id":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/"},"wordCount":194,"publisher":{"@id":"https:\/\/deliberate.de\/#organization"},"image":{"@id":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#primaryimage"},"thumbnailUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/beitrag_visualIVR_header-1-scaled.jpg","articleSection":["Professional article"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/","url":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/","name":"Visual IVR for Genesys Cloud - Deliberate GmbH","isPartOf":{"@id":"https:\/\/deliberate.de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#primaryimage"},"image":{"@id":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#primaryimage"},"thumbnailUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/beitrag_visualIVR_header-1-scaled.jpg","datePublished":"2021-02-18T13:00:08+00:00","dateModified":"2021-02-18T15:55:22+00:00","description":"visual IVR for Genesys Cloud leads to simpler, more convenient and error-free operation and thus to more customer acceptance.","breadcrumb":{"@id":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#primaryimage","url":"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/beitrag_visualIVR_header-1-scaled.jpg","contentUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/beitrag_visualIVR_header-1-scaled.jpg","width":2560,"height":387,"caption":"visual IVR"},{"@type":"BreadcrumbList","@id":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/deliberate.de\/en\/"},{"@type":"ListItem","position":2,"name":"Visual IVR for Genesys Cloud"}]},{"@type":"WebSite","@id":"https:\/\/deliberate.de\/#website","url":"https:\/\/deliberate.de\/","name":"Deliberate GmbH","description":"Contact-Center Solutions","publisher":{"@id":"https:\/\/deliberate.de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/deliberate.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/deliberate.de\/#organization","name":"Deliberate GmbH","url":"https:\/\/deliberate.de\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deliberate.de\/#\/schema\/logo\/image\/","url":"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png","contentUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png","width":280,"height":180,"caption":"Deliberate GmbH"},"image":{"@id":"https:\/\/deliberate.de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/DeliberateGmbH\/","https:\/\/x.com\/DeliberateGmbh","https:\/\/de.linkedin.com\/company\/deliberate-gmbh","https:\/\/www.youtube.com\/channel\/UCe9AigBHnH-2-Jbjkmemwxg"]},{"@type":"Person","@id":"https:\/\/deliberate.de\/#\/schema\/person\/65212aa320a5f774872b2e85f77553ea","name":"Deliberate","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e97b5d6865916bb0d9165ed6905e50949f223efba3ee82790d3336c5846f3040?s=96&d=mm&r=g","caption":"Deliberate"},"sameAs":["https:\/\/deliberate.de"],"url":"https:\/\/deliberate.de\/en\/author\/deliberate\/"}]}},"_links":{"self":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts\/3898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/comments?post=3898"}],"version-history":[{"count":7,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts\/3898\/revisions"}],"predecessor-version":[{"id":3917,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/posts\/3898\/revisions\/3917"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/media\/3882"}],"wp:attachment":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/media?parent=3898"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/categories?post=3898"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/tags?post=3898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}