{"id":3898,"date":"2021-02-18T14:00:08","date_gmt":"2021-02-18T13:00:08","guid":{"rendered":"https:\/\/deliberate.de\/?p=3898"},"modified":"2021-02-18T16:55:22","modified_gmt":"2021-02-18T15:55:22","slug":"visual-ivr-for-genesys-cloud","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2021\/02\/18\/visual-ivr-for-genesys-cloud\/","title":{"rendered":"Visual IVR for Genesys Cloud"},"content":{"rendered":"<h1 style=\"\"><strong>Deliberate implements <\/strong><span style=\"color: var(--tcb-color-1);\">visual<\/span><strong><span style=\"color: var(--tcb-color-0);\">IVR<\/span> based on Genesys Cloud<\/strong><\/h1>\n<p style=\"\">Every customer has had some experience with an IVR &#8211; Interactive Voice Response. Mostly in the form of selection menus or queries via the caller is able to make entries on the phone by means of speech (or key dialing). Be it for navigation or authentication, up to the execution of complete self-services or voice applications.<\/p>\n<p style=\"\">Unfortunately for the customer not really nice and easy to use.<\/p>\n<p style=\"\"><span style=\"color: var(--tcb-color-1);\">Visual<\/span><span style=\"color: var(--tcb-color-0);\"><strong>IVR<\/strong><\/span> now offers the possibility to display menus and queries on a screen parallel to voice calls and to navigate, select and make entries on the screen. Even complex applications can be displayed with good usability.<\/p>\n<p><span><img decoding=\"async\" alt=\"visualIVR-process\" data-id=\"3903\" width=\"611\" data-init-width=\"1846\" height=\"255\" data-init-height=\"772\" title=\"visualIVR-process\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/visualIVR-process.png\" data-width=\"611\" data-height=\"255\" style=\"\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>The visualization of an IVR leads to a simpler, more comfortable and also error-free operation and thus also to more customer acceptance.<\/strong><\/p>\n<p style=\"\"><strong>Advantages:<\/strong><\/p>\n<ul>\n<li \"=\"\" style=\"\" tve-u-177b0f07ad9\"=\"\">Increased customer satisfaction<\/li>\n<li \"=\"\" style=\"\" tve-u-177b0f07ada\"=\"\">Increased use of digital services<\/li>\n<li \"=\"\" style=\"\" tve-u-177b0f07adc\"=\"\">Reduced workload for employees<\/li>\n<li \"=\"\" style=\"\" tve-u-177b0f07add\"=\"\">Faster and easier for users<\/li>\n<li \"=\"\" style=\"\" tve-u-177b0f07ade\"=\"\">Reduction of process unit costs<\/li>\n<li \"=\"\" style=\"\" tve-u-177b0f07adf\"=\"\">Speed through automation<\/li>\n<\/ul>\n<p style=\"\"><strong>Potential Use Cases:<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"visual IVR use cases\" data-id=\"3915\" width=\"545\" data-init-width=\"800\" height=\"416\" data-init-height=\"611\" title=\"visual-IVR-use-cases_ENG\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/visual-IVR-use-cases_ENG.png\" data-width=\"545\" data-height=\"416\" style=\"\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>Have we aroused your interest?<\/strong>We would be happy to advise you on<span style=\"color: var(--tcb-color-1);\">&nbsp;visual<\/span><span style=\"color: var(--tcb-color-0);\"><strong>IVR<\/strong><\/span> and other topics related to Genesys Cloud.<\/p>\n<p style=\"text-align: center;\"><strong>Flow \/ architecture sketch<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"Flow \/ architecture sketch\" data-id=\"3907\" width=\"441\" data-init-width=\"1924\" height=\"234\" data-init-height=\"1019\" title=\"visual-IVR-skizze_EN\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/visual-IVR-skizze_EN.jpg\" data-width=\"441\" data-height=\"234\" style=\"\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Deliberate implements visualIVR based on Genesys Cloud Every customer has had some experience with an IVR &#8211; Interactive Voice Response. Mostly in the form of selection menus or queries via the caller is able to make entries on the phone by means of speech (or key dialing). Be it for navigation or authentication, up to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":3882,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_text_element\">\t<h1 data-css=\"tve-u-177b0dfa2e1\" style=\"\" class=\"\"><strong>Deliberate implements <\/strong><span style=\"color: var(--tcb-color-1);\" data-css=\"tve-u-177b0e089bc\">visual<\/span><strong><span style=\"color: var(--tcb-color-0);\" data-css=\"tve-u-177b0e0b5d1\">IVR<\/span> based on Genesys Cloud<\/strong><\/h1><\/div><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-177b0e1af20\">Every customer has had some experience with an IVR - Interactive Voice Response. Mostly in the form of selection menus or queries via the caller is able to make entries on the phone by means of speech (or key dialing). Be it for navigation or authentication, up to the execution of complete self-services or voice applications.<\/p><p style=\"\" data-css=\"tve-u-177b0e1af22\">Unfortunately for the customer not really nice and easy to use.<\/p><p style=\"\" data-css=\"tve-u-177b0e1af24\"><span style=\"color: var(--tcb-color-1);\" data-css=\"tve-u-177b0e247f2\">Visual<\/span><span data-css=\"tve-u-177b0e2250b\" style=\"color: var(--tcb-color-0);\"><strong class=\"\">IVR<\/strong><\/span> now offers the possibility to display menus and queries on a screen parallel to voice calls and to navigate, select and make entries on the screen. Even complex applications can be displayed with good usability.<\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-177b0ee50c8\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-3903\" alt=\"visualIVR-process\" data-id=\"3903\" width=\"611\" data-init-width=\"1846\" height=\"255\" data-init-height=\"772\" title=\"visualIVR-process\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/visualIVR-process.png\" data-width=\"611\" data-height=\"255\" data-css=\"tve-u-177b0ee6da1\" style=\"\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-177b0f8c393\" style=\"\"><p style=\"text-align: center;\" data-css=\"tve-u-177b0efa3b5\"><strong>The visualization of an IVR leads to a simpler, more comfortable and also error-free operation and thus also to more customer acceptance.<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" style=\"\" data-css=\"tve-u-177b0f0e923\"><p style=\"\" data-css=\"tve-u-177b0f07ad6\"><strong>Advantages:<\/strong><\/p><ul class=\"\"><li \"=\"\" class=\" data-css=\" style=\"\" tve-u-177b0f07ad9\"=\"\" data-css=\"tve-u-177b0f186d4\">Increased customer satisfaction<\/li><li \"=\"\" class=\" data-css=\" style=\"\" tve-u-177b0f07ada\"=\"\" data-css=\"tve-u-177b0f186d7\">Increased use of digital services<\/li><li \"=\"\" class=\" data-css=\" style=\"\" tve-u-177b0f07adc\"=\"\" data-css=\"tve-u-177b0f186d8\">Reduced workload for employees<\/li><li \"=\"\" class=\" data-css=\" style=\"\" tve-u-177b0f07add\"=\"\" data-css=\"tve-u-177b0f186d9\">Faster and easier for users<\/li><li \"=\"\" class=\" data-css=\" style=\"\" tve-u-177b0f07ade\"=\"\" data-css=\"tve-u-177b0f186db\">Reduction of process unit costs<\/li><li \"=\"\" class=\" data-css=\" style=\"\" tve-u-177b0f07adf\"=\"\" data-css=\"tve-u-177b0f186dc\">Speed through automation<\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-177b0f22c4d\"><strong>Potential Use Cases:<\/strong><\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-177b0f32b91\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-3915\" alt=\"visual IVR use cases\" data-id=\"3915\" width=\"545\" data-init-width=\"800\" height=\"416\" data-init-height=\"611\" title=\"visual-IVR-use-cases_ENG\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/visual-IVR-use-cases_ENG.png\" data-width=\"545\" data-height=\"416\" data-css=\"tve-u-177b0f351f5\" style=\"\"><\/span><\/div><div class=\"thrv_wrapper thrv-divider\" data-style-d=\"tve_sep-1\" data-thickness-d=\"1\" data-color-d=\"rgb(168, 187, 203)\" data-css=\"tve-u-177b0f47655\" style=\"\">\n\t<hr class=\"tve_sep tve_sep-1\" style=\"\">\n<\/div><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\"><strong>Have we aroused your interest?<\/strong><br>We would be happy to advise you on<span style=\"color: var(--tcb-color-1);\" data-css=\"tve-u-177b0f59d89\">&nbsp;visual<\/span><span data-css=\"tve-u-177b0f578f9\" style=\"color: var(--tcb-color-0);\"><strong class=\"\">IVR<\/strong><\/span> and other topics related to Genesys Cloud.<\/p><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root tcb-with-icon\" data-css=\"tve-u-177b0f5e68d\" style=\"\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"var(--tcb-color-2)\"}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t\n\t<a href=\"https:\/\/deliberate.de\/en\/contact\/\" class=\"tcb-button-link tcb-plain-text\" style=\"\"><span class=\"tcb-button-icon\">\n\t<div class=\"thrv_wrapper thrv_icon tve_no_drag tve_no_icons tcb-icon-inherit-style tcb-local-vars-root tcb-icon-display\" data-css=\"tve-u-177b0f7675b\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-arrow-circle-right-solid\" data-name=\"\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm-28.9 143.6l75.5 72.4H120c-13.3 0-24 10.7-24 24v16c0 13.3 10.7 24 24 24h182.6l-75.5 72.4c-9.7 9.3-9.9 24.8-.4 34.3l11 10.9c9.4 9.4 24.6 9.4 33.9 0L404.3 273c9.4-9.4 9.4-24.6 0-33.9L271.6 106.3c-9.4-9.4-24.6-9.4-33.9 0l-11 10.9c-9.5 9.6-9.3 25.1.4 34.4z\"><\/path><\/svg><\/div>\n<\/span>\n\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" data-css=\"tve-u-177b0f6aca8\" style=\"\"><strong>CONTACT US NOW<\/strong><\/span><\/span>\n\t<\/a>\n<\/div><div class=\"thrv_wrapper thrv-divider\" data-style-d=\"tve_sep-1\" data-thickness-d=\"1\" data-color-d=\"rgb(168, 187, 203)\" data-css=\"tve-u-177b0f41d38\" style=\"\">\n\t<hr class=\"tve_sep tve_sep-1\" style=\"\">\n<\/div><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\"><strong>Flow \/ architecture sketch<\/strong><\/p><\/div><div class=\"thrv_wrapper tve_image_caption tve_ea_thrive_zoom\" data-css=\"tve-u-177b0f950f4\" style=\"--tve-border-width:1px;\" data-tcb_hover_state_parent=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-3907 tve_evt_manager_listen tve_et_click\" alt=\"Flow \/ architecture sketch\" data-id=\"3907\" width=\"441\" data-init-width=\"1924\" height=\"234\" data-init-height=\"1019\" title=\"visual-IVR-skizze_EN\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/visual-IVR-skizze_EN.jpg\" data-width=\"441\" data-height=\"234\" data-css=\"tve-u-177b0f99740\" style=\"\" 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