{"id":3425,"date":"2020-01-29T18:14:40","date_gmt":"2020-01-29T17:14:40","guid":{"rendered":"https:\/\/deliberate.de\/2020\/01\/29\/omnichannel-customer-experience-mit-ms-dynamics\/"},"modified":"2021-02-19T14:21:23","modified_gmt":"2021-02-19T13:21:23","slug":"omnichannel-customer-experience-mit-ms-dynamics","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2020\/01\/29\/omnichannel-customer-experience-mit-ms-dynamics\/","title":{"rendered":"Omnichannel Customer Experience with MS Dynamics"},"content":{"rendered":"<p style=\"\"><strong>Wie Sie Kundenserviceprozesse und -abl\u00e4ufe in Microsoft Dynamicsschneller, einfacher und somit effizienter gestalten k\u00f6nnen<\/strong><\/p>\n<p style=\"\">Jedes Unternehmen, welches sich mit dem Thema Kundenservice auseinandersetzt, besch\u00e4ftigt sich mit einer Vielzahl an Themen. Fragen, wie<\/p>\n<ul>\n<li style=\"\">Wie kann ich meine Kundendaten am Optimalsten verwalten und pflegen?<\/li>\n<li style=\"\">Wie gestalte ich meine Serviceprozesse m\u00f6glichst einfach f\u00fcr meine Kunden und optimal f\u00fcr mich?<\/li>\n<li style=\"\">Wie bew\u00e4ltigt man die Vielzahl an unterschiedlichen Kommunikationskan\u00e4len?<\/li>\n<li style=\"\">Wie schaffe ich m\u00f6glichst \u00fcbersichtliche Arbeitsumgebungen f\u00fcr meine Mitarbeiter?<\/li>\n<li style=\"\">Wie kann ich meinen Service allumfassend Ende-zu-Ende messen?<\/li>\n<\/ul>\n<p style=\"\">gilt es zu beantworten. Sehr oft ist die Frage zu dem Thema Kundendaten schnell beantwortet, da entsprechende Tools, wie Microsoft Dynamics CRM bereits im Einsatz sind. Die Antwort auf alle anderen Fragen lautet schlicht Genesys PureCloud und dessen vollst\u00e4ndige Integration mit Microsoft Dynamics.<\/p>\n<p style=\"\">PureCloud bietet als All-in-One L\u00f6sung die passende Omnichannel Customer Experience Plattform f\u00fcr jeden Bedarf &nbsp;&#8211; <span style=\"color: var(--tcb-color-1);\">von Telefonie \u00fcber Email, Tasks bis hin zu Social Messaging und BOTs<\/span><\/p>\n<p style=\"\">PureCloud kennt Ihren Kunden bereits mit dem Eingang einer Interaktion und hilft somit diesen optimal zu bedienen &#8211;<span style=\"color: var(--tcb-color-1);\"> Kundenidentifikation und optimale Verteilung der Interaktion an die passenden Mitarbeiter unterst\u00fctzen den Serviceprozess<\/span><\/p>\n<p style=\"\">Als in MS Dynamics voll integriertes Mitarbeiter\/Agenten-Modul erm\u00f6glicht PureCloud den Mitarbeitern alle Interaktionen &#8211; in ihrer gewohnten Arbeitsumgebung Microsoft Dynamics durchzuf\u00fchren &#8211;<span style=\"color: var(--tcb-color-1);\"> kein st\u00e4ndiges Springen zwischen unterschiedlichsten Anwendungen = vereinfachtes Prozesshandling in gewohnter Umgebung<\/span><\/p>\n<p style=\"\">Mittels die Verkn\u00fcpfung von Interaktionsdaten und den Daten von Microsoft Dynamics k\u00f6nnen verschiedenste \u00fcbergreifende Auswertungen individuell erstellt werden &#8211; <span style=\"color: var(--tcb-color-1);\">Daten sind der neue Rohstoff unserer Zeit, die helfen Transparenz zu schaffen und Gesch\u00e4ftsprozesse optimaler auszurichten<\/span><\/p>\n<p style=\"\">Auszug Kundenstimmen:<span style=\"color: var(--tcb-color-2); font-size: 18px;\">\u201eEndlich sehen wir zu jeder Interaktion sofort auch die passenden Kundendaten!\u201c<\/span><\/p>\n<p style=\"\"><span style=\"color: var(--tcb-color-2); font-size: 18px;\">\u201e \u2026 deutlich verbesserte Transparenz f\u00fcr unseren Kundenservice. Wir sehen jetzt viel besser, was vor sich geht. \u2026&#8221;<\/span><\/p>\n<p style=\"text-align: center;\">Wir als Deliberate helfen gern auch Ihnen, Ihren Kundenservice auf ein neues Level zu heben.Sprechen Sie uns an!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wie Sie Kundenserviceprozesse und -abl\u00e4ufe in Microsoft Dynamicsschneller, einfacher und somit effizienter gestalten k\u00f6nnen Jedes Unternehmen, welches sich mit dem Thema Kundenservice auseinandersetzt, besch\u00e4ftigt sich mit einer Vielzahl an Themen. Fragen, wie Wie kann ich meine Kundendaten am Optimalsten verwalten und pflegen? Wie gestalte ich meine Serviceprozesse m\u00f6glichst einfach f\u00fcr meine Kunden und optimal f\u00fcr [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2483,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17750c8bade\"><p style=\"\" data-css=\"tve-u-17750c4e9ce\"><strong>How you can make customer service processes and workflows in Microsoft Dynamics<br>faster, easier and therefore more efficient<\/strong><\/p><p style=\"\" data-css=\"tve-u-17750c4e9d0\"><span style=\"font-size: 14px;\" data-css=\"tve-u-17750c59e11\">Every company that deals with customer service deals with a variety of issues. Questions like<\/span><\/p><ul><li data-css=\"tve-u-17750c4e9d2\" style=\"\"><span style=\"font-size: 14px;\" data-css=\"tve-u-17750c5abff\">How can I best manage and maintain my customer data?<\/span><\/li><li data-css=\"tve-u-17750c4e9d3\" style=\"\"><span style=\"font-size: 14px;\" data-css=\"tve-u-17750c5ac00\">How do I make my service processes as simple as possible for my customers and optimal for myself?<\/span><\/li><li data-css=\"tve-u-17750c4e9d4\" style=\"\"><span style=\"font-size: 14px;\" data-css=\"tve-u-17750c5ac02\">How do I manage the multitude of different communication channels?<\/span><\/li><li data-css=\"tve-u-17750c4e9d6\" style=\"\"><span style=\"font-size: 14px;\" data-css=\"tve-u-17750c5ac03\">How do I create the clearest possible working environment for my employees?<\/span><\/li><li data-css=\"tve-u-17750c4e9d7\" style=\"\"><span style=\"font-size: 14px;\" data-css=\"tve-u-17750c5ac05\">How can I measure my service end-to-end?<\/span><\/li><\/ul><p style=\"\" data-css=\"tve-u-17750c4e9d8\"><span style=\"font-size: 14px;\" data-css=\"tve-u-17750c5ac06\">are the questions that need to be answered. Very often, the question on the subject of customer data is quickly answered, since the corresponding tools, such as Microsoft Dynamics CRM, are already in use. The answer to all other questions is simply Genesys PureCloud and its complete integration with Microsoft Dynamics.<\/span><\/p><p style=\"\" data-css=\"tve-u-17750c4e9d9\"><span style=\"font-size: 14px;\" data-css=\"tve-u-17750c5ac07\">PureCloud is an all-in-one solution that provides the right omnichannel customer experience platform for every need - <span style=\"color: var(--tcb-color-1);\" data-css=\"tve-u-17750c8001c\">from telephony to email, tasks to social messaging and BOTs.<\/span><\/span><\/p><p style=\"\" data-css=\"tve-u-17750c4e9db\"><span style=\"font-size: 14px;\" data-css=\"tve-u-17750c5ac09\">PureCloud knows your customer already with the receipt of an interaction and thus helps to serve them optimally - <span style=\"color: var(--tcb-color-1);\" data-css=\"tve-u-17750c7d3ca\">customer identification and optimal distribution of the interaction to the appropriate employees support the service process<\/span><\/span><\/p><p style=\"\" data-css=\"tve-u-17750c4e9dc\"><span style=\"font-size: 14px;\" data-css=\"tve-u-17750c5ac0a\">As a fully integrated employee\/agent module in MS Dynamics, PureCloud enables employees to perform all interactions - <span style=\"color: var(--tcb-color-1);\" data-css=\"tve-u-17750c8243f\">in their familiar Microsoft Dynamics work environment - no constant jumping between different applications = simplified process handling in familiar environment<\/span><\/span><\/p><p style=\"\" data-css=\"tve-u-17750c4e9dd\"><span style=\"font-size: 14px;\" data-css=\"tve-u-17750c59e20\">By linking interaction data and Microsoft Dynamics data, a wide variety of comprehensive evaluations can be individually created -<span style=\"color: var(--tcb-color-1);\" data-css=\"tve-u-17750c85ee4\"> data is the new raw material of our time, which helps to create transparency and to align business processes more optimally.<\/span><\/span><\/p><p style=\"\" data-css=\"tve-u-17750c4e9de\"><strong>Excerpt of customer comments:<\/strong><\/p><p style=\"\" data-css=\"tve-u-17750c4e9e0\"><strong><span style=\"color: var(--tcb-color-2); font-size: 18px;\" data-css=\"tve-u-17750c657e6\">\"Finally, we can immediately see the appropriate customer data for every interaction!\"<\/span><\/strong><\/p><p style=\"\" data-css=\"tve-u-17750c4e9e1\"><strong><span style=\"color: var(--tcb-color-2); font-size: 18px;\" data-css=\"tve-u-17750c657e7\">\" ... significantly improved transparency for our customer service. We now see much better what is going on. \u2026\"<\/span><\/strong><\/p><p style=\"text-align: center;\" data-css=\"tve-u-17750c4e9e2\">At Deliberate, we'd love to help you take your customer service to the next level.<\/p><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root\" data-css=\"tve-u-17750c8ee4a\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"var(--tcb-color-2)\"}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t\n\t<a href=\"https:\/\/deliberate.de\/en\/contact\/\" class=\"tcb-button-link tcb-plain-text\">\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" data-css=\"tve-u-17750c8fbaa\">Contact us!<\/span><\/span>\n\t<\/a>\n<\/div>","tve_custom_css":"@media (min-width: 300px){:not(#tve) [data-css=\"tve-u-17750c4e9ce\"] { padding-bottom: 12px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17750c4e9d0\"] { padding-bottom: 12px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17750c4e9d2\"] { padding-bottom: 12px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17750c4e9d3\"] { padding-bottom: 12px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17750c4e9d4\"] { padding-bottom: 12px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17750c4e9d6\"] { padding-bottom: 12px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17750c4e9d7\"] { padding-bottom: 12px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17750c4e9d8\"] { padding-bottom: 12px !important; margin-bottom: 0px !important; }:not(#tve) 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