{"id":3389,"date":"2020-07-22T08:11:14","date_gmt":"2020-07-22T06:11:14","guid":{"rendered":"https:\/\/deliberate.de\/2020\/07\/22\/erfolg-durch-service-experience-die-digitale-kundenschnittstelle-in-heutigen-zeiten\/"},"modified":"2021-02-19T13:17:10","modified_gmt":"2021-02-19T12:17:10","slug":"erfolg-durch-service-experience-die-digitale-kundenschnittstelle-in-heutigen-zeiten","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2020\/07\/22\/erfolg-durch-service-experience-die-digitale-kundenschnittstelle-in-heutigen-zeiten\/","title":{"rendered":"SUCCESS THROUGH SERVICE EXPERIENCE"},"content":{"rendered":"<h3 style=\"\"><span style=\"color: var(--tcb-skin-color-0); text-transform: uppercase;\">Erfolg durch Service Experience- die digitale Schnittstelle in heutigen Zeiten <\/span><\/h3>\n<p style=\"\"><strong>#afterLunchTreff \u2013 \u201eBusiness-Talk\u201c mit Thomas M\u00fcller (Deliberate) als \u201eGuest-Star\u201c<\/strong><\/p>\n<p><strong><\/strong>In der 69ten Auflage des #afterLunchTreffs des&nbsp; BVMWs war unser Senior Consultant Thomas M\u00fcller zu Gast mit dem Thema: &nbsp;<em>\u201eErfolg durch Service Experience \u2013 Die digitale Kundenschnittstelle in heutigen Zeiten\u201c.<\/em><\/p>\n<p><strong>Inhalt:<\/strong>Digitalisierung ist die Vernetzung von Plattformen.&nbsp; F\u00fcr Unternehmen ist es daher unabdingbar, sich \u00fcber die Entwicklung der eigenen Kundenschnittstelle Gedanken zu machen.<\/p>\n<p style=\"\">Wurden die Anfragen der Kunden bisher per Telefon beantwortet, werden digitale Kan\u00e4le wie E-Mails, Chats und Mitteilungen aus sozialen Medien als Bestandteil des Internets der Dinge (Internet of Things, IoT) zunehmend relevant.<\/p>\n<p style=\"\">Infolgedessen ben\u00f6tigen Service- und Supporteinheiten zunehmend Omnikanal-F\u00e4higkeiten.<\/p>\n<p style=\"\"><strong>Unternehmen, die erkannt haben, dass gute Service Experience ein zentraler Erfolgsfaktor f\u00fcr Markenbekanntheit, Umsatz, Kundenzufriedenheit und Profitabilit\u00e4t ist, z\u00e4hlen heute zu den Gewinnern.&nbsp;<\/strong><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: normal;\">Hier der Mitschnitt der Veranstaltung vom 15.07.2020.<\/span><span style=\"font-weight: normal;\">Moderation: Susanna Bertschi (BVMW Wirtschaftsregion M\u00fcnchen und Umgebung).<\/span><\/p>\n<p style=\"text-align: center;\">Deliberate engagiert sich seit Jahren als Mitglied im Bundesverband mittelst\u00e4ndische Wirtschaft.<\/p>\n<p><span><img decoding=\"async\" alt=\"\" data-id=\"1828\" width=\"120\" data-init-width=\"372\" height=\"44\" data-init-height=\"137\" title=\"LOGO_BVMW\" loading=\"lazy\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/12\/LOGO_BVMW.png\" data-width=\"120\" data-height=\"44\" style=\"\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Erfolg durch Service Experience- die digitale Schnittstelle in heutigen Zeiten #afterLunchTreff \u2013 \u201eBusiness-Talk\u201c mit Thomas M\u00fcller (Deliberate) als \u201eGuest-Star\u201c In der 69ten Auflage des #afterLunchTreffs des&nbsp; BVMWs war unser Senior Consultant Thomas M\u00fcller zu Gast mit dem Thema: &nbsp;\u201eErfolg durch Service Experience \u2013 Die digitale Kundenschnittstelle in heutigen Zeiten\u201c. Inhalt:Digitalisierung ist die Vernetzung von Plattformen.&nbsp; [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2478,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_text_element\">\t<h3 data-css=\"tve-u-177508a65d6\" style=\"\" class=\"\"><strong><span style=\"color: var(--tcb-skin-color-0);\" data-css=\"tve-u-177508a74f9\"><span data-css=\"tve-u-177508a37e2\" style=\"font-size: 18px;\">SUCCESS THROUGH SERVICE EXPERIENCE<br>- THE DIGITAL INTERFACE IN TODAY'S TIMES<\/span><\/span><\/strong><\/h3><\/div><div class=\"thrv_wrapper thrv_text_element\" data-aspect-ratio-default=\"0\" data-aspect-ratio=\"16:9\">\t<p data-css=\"tve-u-1767350ed92\"><strong>#afterLunchTreff - \"Business Talk\" with Thomas M\u00fcller (Deliberate) as \"Guest Star\".<br><br><\/strong>In the 69th edition of the BVMW's #afterLunchTreff, our Senior Consultant Thomas M\u00fcller was the guest with the topic: \"Success through Service Experience - The digital customer interface in today's times\".<strong><br><br>Content:<br><\/strong>Digitalization is the networking of platforms. It is therefore essential for companies to think about the development of their own customer interface.<br><br>Whereas customer inquiries were previously answered by phone, digital channels such as emails, chats and social media messages are becoming increasingly relevant as part of the Internet of Things (IoT).<br><br>As a result, service and support units increasingly need omnichannel capabilities.<strong><br><br>Companies that recognize that good service experience is a key success factor for brand awareness, revenue, customer satisfaction and profitability are among the winners today.<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\"><span style=\"font-size: 12px; color: var(--tcb-color-1);\" data-css=\"tve-u-177508b1eea\">Here is the recording of the event from 15.07.2020.<br>Moderation: Susanna Bertschi (BVMW economic region Munich and surroundings).<\/span><\/p><\/div><div class=\"thrv_responsive_video thrv_wrapper rv_style_white_tablet\" data-type=\"youtube\" data-rel=\"0\" data-modestbranding=\"1\" data-aspect-ratio=\"16:9\" data-aspect-ratio-default=\"0\" data-float-visibility=\"mobile\" data-float-position=\"top-left\" data-float-width-d=\"300px\" data-float-padding1-d=\"25px\" data-float-padding2-d=\"25px\" data-url=\"https:\/\/youtu.be\/BRrSa-guFmg\" data-css=\"tve-u-177508c5dd7\" style=\"\">\n\t\n\n\t<div class=\"tve_responsive_video_container\" style=\"padding-bottom: 56.25%;\">\n\t\t<div class=\"video_overlay\"><\/div>\n\t<iframe title=\"Responsive Video\" class=\"tcb-responsive-video\" data-code=\"BRrSa-guFmg\" data-provider=\"youtube\" data-src=\"https:\/\/www.youtube.com\/embed\/BRrSa-guFmg?rel=0&amp;modestbranding=1&amp;controls=1&amp;showinfo=1&amp;fs=1&amp;wmode=transparent\" frameborder=\"0\" allowfullscreen=\"\"><\/iframe><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-177508d5506\" style=\"\"><p style=\"text-align: center;\">Deliberate has been a member of the Bundesverband mittelst\u00e4ndische Wirtschaft for many years.<\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-177508dddf7\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-1828\" alt=\"\" data-id=\"1828\" width=\"99\" data-init-width=\"372\" height=\"36\" data-init-height=\"137\" title=\"LOGO_BVMW\" loading=\"lazy\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/12\/LOGO_BVMW.png\" data-width=\"99\" data-height=\"36\" data-css=\"tve-u-177508df840\" style=\"\"><\/span><\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-177508a37e2\"] { font-size: 18px !important; }:not(#tve) [data-css=\"tve-u-177508a65d6\"] { line-height: 1.2em !important; }[data-css=\"tve-u-177508a74f9\"] { color: var(--tcb-skin-color-0) !important; }[data-css=\"tve-u-177508b1eea\"] { font-size: 12px !important; color: var(--tcb-color-1) !important; }[data-css=\"tve-u-177508c5dd7\"] { max-width: 497px !important; --tve-applied-max-width:497px !important; margin-top: 0px !important; margin-bottom: 50px !important; }[data-css=\"tve-u-177508d5506\"] { margin-top: 10px !important; }[data-css=\"tve-u-177508dddf7\"] { width: 99px; --tve-alignment:center; margin-left: auto !important; margin-right: auto !important; float: none; margin-top: 0px !important; }}","tve_user_custom_css":"","tve_globals":{"e":"1","font_cls":[]},"tcb2_ready":1,"tcb_editor_enabled":1,"tve_landing_page":"","_tve_header":"0","_tve_footer":"0"},"categories":[35,25],"tags":[],"class_list":["post-3389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SUCCESS THROUGH SERVICE EXPERIENCE - Deliberate GmbH<\/title>\n<meta name=\"description\" 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