{"id":3389,"date":"2020-07-22T08:11:14","date_gmt":"2020-07-22T06:11:14","guid":{"rendered":"https:\/\/deliberate.de\/2020\/07\/22\/erfolg-durch-service-experience-die-digitale-kundenschnittstelle-in-heutigen-zeiten\/"},"modified":"2021-02-19T13:17:10","modified_gmt":"2021-02-19T12:17:10","slug":"erfolg-durch-service-experience-die-digitale-kundenschnittstelle-in-heutigen-zeiten","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2020\/07\/22\/erfolg-durch-service-experience-die-digitale-kundenschnittstelle-in-heutigen-zeiten\/","title":{"rendered":"SUCCESS THROUGH SERVICE EXPERIENCE"},"content":{"rendered":"<h3 style=\"\"><span style=\"color: var(--tcb-skin-color-0); text-transform: uppercase;\">Erfolg durch Service Experience- die digitale Schnittstelle in heutigen Zeiten <\/span><\/h3>\n<p style=\"\"><strong>#afterLunchTreff \u2013 \u201eBusiness-Talk\u201c mit Thomas M\u00fcller (Deliberate) als \u201eGuest-Star\u201c<\/strong><\/p>\n<p><strong><\/strong>In der 69ten Auflage des #afterLunchTreffs des&nbsp; BVMWs war unser Senior Consultant Thomas M\u00fcller zu Gast mit dem Thema: &nbsp;<em>\u201eErfolg durch Service Experience \u2013 Die digitale Kundenschnittstelle in heutigen Zeiten\u201c.<\/em><\/p>\n<p><strong>Inhalt:<\/strong>Digitalisierung ist die Vernetzung von Plattformen.&nbsp; F\u00fcr Unternehmen ist es daher unabdingbar, sich \u00fcber die Entwicklung der eigenen Kundenschnittstelle Gedanken zu machen.<\/p>\n<p style=\"\">Wurden die Anfragen der Kunden bisher per Telefon beantwortet, werden digitale Kan\u00e4le wie E-Mails, Chats und Mitteilungen aus sozialen Medien als Bestandteil des Internets der Dinge (Internet of Things, IoT) zunehmend relevant.<\/p>\n<p style=\"\">Infolgedessen ben\u00f6tigen Service- und Supporteinheiten zunehmend Omnikanal-F\u00e4higkeiten.<\/p>\n<p style=\"\"><strong>Unternehmen, die erkannt haben, dass gute Service Experience ein zentraler Erfolgsfaktor f\u00fcr Markenbekanntheit, Umsatz, Kundenzufriedenheit und Profitabilit\u00e4t ist, z\u00e4hlen heute zu den Gewinnern.&nbsp;<\/strong><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: normal;\">Hier der Mitschnitt der Veranstaltung vom 15.07.2020.<\/span><span style=\"font-weight: normal;\">Moderation: Susanna Bertschi (BVMW Wirtschaftsregion M\u00fcnchen und Umgebung).<\/span><\/p>\n<p style=\"text-align: center;\">Deliberate engagiert sich seit Jahren als Mitglied im Bundesverband mittelst\u00e4ndische Wirtschaft.<\/p>\n<p><span><img decoding=\"async\" alt=\"\" data-id=\"1828\" width=\"120\" data-init-width=\"372\" height=\"44\" data-init-height=\"137\" title=\"LOGO_BVMW\" loading=\"lazy\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/12\/LOGO_BVMW.png\" data-width=\"120\" data-height=\"44\" style=\"\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Erfolg durch Service Experience- die digitale Schnittstelle in heutigen Zeiten #afterLunchTreff \u2013 \u201eBusiness-Talk\u201c mit Thomas M\u00fcller (Deliberate) als \u201eGuest-Star\u201c In der 69ten Auflage des #afterLunchTreffs des&nbsp; BVMWs war unser Senior Consultant Thomas M\u00fcller zu Gast mit dem Thema: &nbsp;\u201eErfolg durch Service Experience \u2013 Die digitale Kundenschnittstelle in heutigen Zeiten\u201c. Inhalt:Digitalisierung ist die Vernetzung von Plattformen.&nbsp; [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2478,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,25],"tags":[],"class_list":["post-3389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SUCCESS THROUGH SERVICE EXPERIENCE - Deliberate GmbH<\/title>\n<meta name=\"description\" content=\"Good service experience is a key success factor for brand awareness, sales, customer satisfaction and profitability.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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