{"id":3376,"date":"2020-08-27T16:40:25","date_gmt":"2020-08-27T14:40:25","guid":{"rendered":"https:\/\/deliberate.de\/2020\/08\/27\/cloud-sei-dank\/"},"modified":"2021-02-11T22:39:56","modified_gmt":"2021-02-11T21:39:56","slug":"bless-the-cloud","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2020\/08\/27\/bless-the-cloud\/","title":{"rendered":"Bless the cloud"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>Deliberate und Genesys unterst\u00fctzen Sie mit Checklisten und einem Executive Brief f\u00fcr einen erfolgreichen Wechsel von On-Premise zu Cloud.<\/strong>Sie spielen mit dem Gedanken, von einer On-Premise-L\u00f6sung zu einem cloudbasierten Contact Center zu wechseln?Der Umzug in ein cloudbasiertes Contact Center beginnt mit grundlegenden Entscheidungen, ob diese Migration auch die Bed\u00fcrfnisse Ihres Kundenservices zufriedenstellt. Selbstverst\u00e4ndlich m\u00f6chten Sie Ihre Kunden (weiterhin) an die erste Stelle setzen und mit ihnen auf allen Kan\u00e4len \u2013 also \u201eomnichannel\u201c \u2013 kommunizieren k\u00f6nnen. Ein weiterer wichtiger Punkt sind Ihre Mitarbeiterinnen und Mitarbeiter und deren Bed\u00fcrfnisse. Der n\u00e4chste relevante Aspekt ist das Budget. Und das treibt viele Unternehmen dazu an, eine Contact Center as a Service (CCaaS)-L\u00f6sung in Betracht zu ziehen. CCaaS nutzt moderne cloudbasierte Kundenerlebnisl\u00f6sungen. Durch die Verwendung der Software eines Anbieters halten Sie die Investitionen innerhalb Ihrer eigenen IT-Infrastruktur im Voraus gering und vereinfachen die Implementierung und Nutzung von Technologien. Diese Flexibilit\u00e4t und Skalierbarkeit verbessert die Kundenerfahrung \u00fcber alle Kan\u00e4le hinweg und erm\u00f6glicht es Ihrem gesamten Team, diese Kunden besser zu bedienen.Last but not least muss absoluter Datenschutz im Rahmen der DSGVO-Konformit\u00e4t gew\u00e4hrleistet werden.<\/p>\n<p style=\"text-align: center;\"><span style=\"color: var(--tcb-color-1);\">\u201cCloud sei Dank\u201dbringt ein Wechsel von einerOn-Premise-L\u00f6sung zu einer Cloud-L\u00f6sungviele Vorteile.<\/span><\/p>\n<p style=\"text-align: justify;\"><span><span style=\"font-weight: normal;\">Die Deliberate GmbH unterst\u00fctzt Sie auf diesem Weg der Migration. Als Contact-Center-Experten stehen wir seit \u00fcber zehn Jahren erfolgreich Seite an Seite unserer Kunden und verfolgen dabei ein gemeinsames Ziel: Die Customer Experience messbar erfolgreicher zu gestalten! Als langj\u00e4hriger Partner von Genesys, dem f\u00fchrenden Anbieter von Customer-Experience- und Contact-Center-L\u00f6sungen, beraten wir unsere Kunden, \u00fcbernehmen die Implementierung und stehen auch anschlie\u00dfend unterst\u00fctzend mit Service- und Supportleistungen zur Seite.<\/span><\/span><\/p>\n<ul>\n<li>In diesem Info-Pack finden Sie die Vorteile, die ein Wechsel zu einem cloud-basierten Contact Center bietet und Sie k\u00f6nnen erfahren, ob jetzt der richtige Zeitpunkt f\u00fcr genau diesen Wechsel ist.<\/li>\n<li><strong>Executive Brief<\/strong>Lesen Sie den Executive Brief, um mehr \u00fcber die Migrationsmethodik von Genesys zu erfahren und herauszufinden, wie Sie die Migration Ihres Contact Centers in die Cloud planen.<\/li>\n<li><strong>Checkliste 2:<\/strong>Planen Sie Ihr Vorgehen mit dieser umfassenden Migrations-Checkliste und erhalten Sie wichtige Informationen, mit denen Sie die richtigen Entscheidungen bei der Modernisierung Ihres Contact Centers treffen.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Deliberate und Genesys unterst\u00fctzen Sie mit Checklisten und einem Executive Brief f\u00fcr einen erfolgreichen Wechsel von On-Premise zu Cloud.Sie spielen mit dem Gedanken, von einer On-Premise-L\u00f6sung zu einem cloudbasierten Contact Center zu wechseln?Der Umzug in ein cloudbasiertes Contact Center beginnt mit grundlegenden Entscheidungen, ob diese Migration auch die Bed\u00fcrfnisse Ihres Kundenservices zufriedenstellt. Selbstverst\u00e4ndlich m\u00f6chten Sie [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2295,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-17672e63081\"><strong>Deliberate and Genesys support you with checklists and an executive brief for a successful transition from on-premise to cloud.<br><br><\/strong>Are you considering moving from an on-premise solution to a cloud-based contact center?<br><br>Moving to a cloud-based contact center starts with basic decisions about whether this migration will satisfy your customer service needs. Of course, you want to (continue to) put your customers first and be able to communicate with them on all channels - in other words, \"omnichannel.\" Another important point is your employees and their needs. The next relevant aspect is budget. And that drives many companies to consider a Contact Center as a Service (CCaaS) solution. CCaaS leverages modern cloud-based customer experience solutions. By using a vendor's software, you keep upfront investments within your own IT infrastructure low and simplify technology implementation and use. This flexibility and scalability improves the customer experience across all channels and enables your entire team to better serve those customers.<br><br>Last but not least, absolute data protection must be ensured within the framework of DSGVO compliance.<\/p><p data-css=\"tve-u-17672e544e9\" style=\"text-align: center;\"><strong><span style=\"color: var(--tcb-color-1);\" data-css=\"tve-u-177507b0b57\"><span data-css=\"tve-u-17672e55182\"><br>\"Thank the cloud\" a change from an<br>on-premise solution to a cloud solution<br>has many advantages.<\/span><\/span><\/strong><\/p><p data-css=\"tve-u-17672e5be87\"><span data-css=\"tve-u-17672e5be8f\">Deliberate GmbH supports you on this migration path. As contact center experts, we have been successfully standing side by side with our customers for over ten years, pursuing a common goal: to make the customer experience measurably more successful! As a long-standing partner of Genesys, the leading provider of customer experience and contact center solutions, we advise our customers, take care of the implementation, and provide support and services afterwards.<br><\/span><\/p><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root tcb-with-icon tve_ea_thrive_lightbox\" data-css=\"tve-u-177507ba691\" style=\"\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"var(--tcb-color-2)\"}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t\n\t<a href=\"\" class=\"tcb-button-link tcb-plain-text tve_evt_manager_listen tve_et_click\" data-tcb-events=\"__TCB_EVENT_[{&quot;config&quot;:{&quot;l_anim&quot;:&quot;instant&quot;,&quot;l_id&quot;:&quot;2119&quot;},&quot;a&quot;:&quot;thrive_lightbox&quot;,&quot;t&quot;:&quot;click&quot;}]_TNEVE_BCT__\"><span class=\"tcb-button-icon\">\n\t<div class=\"thrv_wrapper thrv_icon tve_no_drag tve_no_icons tcb-icon-inherit-style tcb-local-vars-root tcb-icon-display\" data-css=\"tve-u-177507c4187\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 24 24\" data-id=\"icon-folder-zip-outlined\" data-name=\"\"><path d=\"M20 6H12L10 4H4C2.9 4 2 4.9 2 6V18C2 19.1 2.9 20 4 20H20C21.1 20 22 19.1 22 18V8C22 6.9 21.1 6 20 6M20 18H16V16H14V18H4V8H14V10H16V8H20V18M16 12V10H18V12H16M14 12H16V14H14V12M18 16H16V14H18V16Z\"><\/path><\/svg><\/div>\n<\/span>\n\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" data-css=\"tve-u-177507bb4ab\">Download Prem2Cloud info pack here<\/span><\/span>\n\t<\/a>\n<\/div><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\" data-css=\"tve-u-177507e099c\"><em>currently only in German language<\/em><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-177507d7ec1\" style=\"\"><ul class=\"\"><li>In this info-pack, you'll find the benefits of switching to a cloud-based contact center and learn if now is the right time to make just that switch.<\/li><li>Executive Brief<br>Read the Executive Brief to learn more about Genesys' migration methodology and find out how to plan your contact center migration to the cloud.<\/li><li>Checklist 2:<br>Plan your approach with this comprehensive migration checklist and get key information to help you make the right decisions when modernizing your contact center.<\/li><\/ul><\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-177507b0b57\"] { color: var(--tcb-color-1)  !important; 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