{"id":2996,"date":"2020-11-25T08:00:13","date_gmt":"2020-11-25T07:00:13","guid":{"rendered":"https:\/\/deliberate.de\/2020\/11\/25\/erfolgreicher-kundenservice-im-digitalen-zeitalter\/"},"modified":"2021-02-19T12:06:18","modified_gmt":"2021-02-19T11:06:18","slug":"successful-customer-service-in-the-digital-age","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2020\/11\/25\/successful-customer-service-in-the-digital-age\/","title":{"rendered":"Successful Customer Service in the Digital Age"},"content":{"rendered":"<p><strong><span style=\"color: var(--tcb-color-1);\">Von Null auf optimalen Omnikanal-Kundenservice in weniger als 4 Wochen<\/span><\/strong>Die Digitalisierung schreitet schneller als je zuvor voran \u2013 so auch in der Versicherungsbranche. W\u00e4hrend vor einigen Jahren sich nur wenige Verbraucher vorstellen konnten, ihre Versicherung komplett online abzuschlie\u00dfen, zeigt sich heute eine wesentlich h\u00f6here Bereitschaft f\u00fcr den Onlineabschluss. Doch nicht ohne Bedingungen an den Versicherer zu stellen: Die Servicequalit\u00e4t sowie das Tempo \u00fcben einen starken Einfluss auf diese Bereitschaft aus und m\u00fcssen mit den Serviceangeboten, welche man von den gro\u00dfen digitalen Marktf\u00fchrern kennt, unbedingt mithalten k\u00f6nnen. Hierzu geh\u00f6rt auch eine Kundenkommunikation, welche \u201eomnichannel\u201c \u2013 also kanal\u00fcbergreifend \u2013 agiert. Nutzen Sie als Versicherer deshalb unbedingt den Vorteil, welcher sich aus dieser Art der Customer Journey ergibt: Reagieren Sie flexibel auf Ihre Kunden und heben Sie sich damit vom Wettbewerb ab.Als Contact-Center-Experte unterst\u00fctzen wir Sie dabei, erfolgreiche Kundenkommunikation sowie Serviceleistungen, die Ihre Kunden begeistern werden, aufzubauen.Erfahren Sie mehr\u2026<\/p>\n<p><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/Businessflyer-Versicherungen-Erfolgreicher-Kundenservice-im-digitalen-Zeitalter_DE-2.pdf\" target=\"_blank\" rel=\"noopener\"><span><img decoding=\"async\" alt=\"\" data-id=\"1328\" width=\"140\" data-init-width=\"140\" height=\"200\" data-init-height=\"200\" title=\"voschaubild_Businessflyer_Versicherungen_Erfolgreicher-Kundenservice-im-digitalen-Zeitalter\" loading=\"lazy\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/voschaubild_Businessflyer_Versicherungen_Erfolgreicher-Kundenservice-im-digitalen-Zeitalter.png\" data-width=\"140\" data-height=\"200\"><\/span><\/a><\/p>\n<p><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/Businessflyer-Versicherungen-Erfolgreicher-Kundenservice-im-digitalen-Zeitalter_DE-2.pdf\" target=\"_blank\" rel=\"noopener\"><\/a><\/p>\n<p><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/Businessflyer-Versicherungen-Erfolgreicher-Kundenservice-im-digitalen-Zeitalter_DE-2.pdf\" target=\"_blank\" rel=\"noopener\"><\/a><\/p>\n<p><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/Businessflyer-Versicherungen-Erfolgreicher-Kundenservice-im-digitalen-Zeitalter_DE-2.pdf\" target=\"_blank\" rel=\"noopener\"><\/a><\/p>\n<p><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/Businessflyer-Versicherungen-Erfolgreicher-Kundenservice-im-digitalen-Zeitalter_DE-2.pdf\" target=\"_blank\" rel=\"noopener\"><\/p>\n<p style=\"text-align: center;\"><strong><\/strong>Download der Brosch\u00fcre als PDF<\/p>\n<p><\/a><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/Businessflyer-Versicherungen-Erfolgreicher-Kundenservice-im-digitalen-Zeitalter_DE-2.pdf\" target=\"_blank\" rel=\"noopener\"><\/a><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/Businessflyer-Versicherungen-Erfolgreicher-Kundenservice-im-digitalen-Zeitalter_DE-2.pdf\" target=\"_blank\" rel=\"noopener\"><\/a><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/Businessflyer-Versicherungen-Erfolgreicher-Kundenservice-im-digitalen-Zeitalter_DE-2.pdf\" target=\"_blank\" rel=\"noopener\"><\/a><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/Businessflyer-Versicherungen-Erfolgreicher-Kundenservice-im-digitalen-Zeitalter_DE-2.pdf\" target=\"_blank\" rel=\"noopener\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Von Null auf optimalen Omnikanal-Kundenservice in weniger als 4 WochenDie Digitalisierung schreitet schneller als je zuvor voran \u2013 so auch in der Versicherungsbranche. W\u00e4hrend vor einigen Jahren sich nur wenige Verbraucher vorstellen konnten, ihre Versicherung komplett online abzuschlie\u00dfen, zeigt sich heute eine wesentlich h\u00f6here Bereitschaft f\u00fcr den Onlineabschluss. Doch nicht ohne Bedingungen an den Versicherer [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,25],"tags":[],"class_list":["post-2996","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Successful Customer Service in the Digital Age - Deliberate GmbH<\/title>\n<meta name=\"description\" content=\"From zero to optimal omnichannel customer service in less than 4 weeks with Deliberate and Genesys Cloud. 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