{"id":2996,"date":"2020-11-25T08:00:13","date_gmt":"2020-11-25T07:00:13","guid":{"rendered":"https:\/\/deliberate.de\/2020\/11\/25\/erfolgreicher-kundenservice-im-digitalen-zeitalter\/"},"modified":"2021-02-19T12:06:18","modified_gmt":"2021-02-19T11:06:18","slug":"successful-customer-service-in-the-digital-age","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2020\/11\/25\/successful-customer-service-in-the-digital-age\/","title":{"rendered":"Successful Customer Service in the Digital Age"},"content":{"rendered":"

Von Null auf optimalen Omnikanal-Kundenservice in weniger als 4 Wochen<\/span><\/strong>Die Digitalisierung schreitet schneller als je zuvor voran \u2013 so auch in der Versicherungsbranche. W\u00e4hrend vor einigen Jahren sich nur wenige Verbraucher vorstellen konnten, ihre Versicherung komplett online abzuschlie\u00dfen, zeigt sich heute eine wesentlich h\u00f6here Bereitschaft f\u00fcr den Onlineabschluss. Doch nicht ohne Bedingungen an den Versicherer zu stellen: Die Servicequalit\u00e4t sowie das Tempo \u00fcben einen starken Einfluss auf diese Bereitschaft aus und m\u00fcssen mit den Serviceangeboten, welche man von den gro\u00dfen digitalen Marktf\u00fchrern kennt, unbedingt mithalten k\u00f6nnen. Hierzu geh\u00f6rt auch eine Kundenkommunikation, welche \u201eomnichannel\u201c \u2013 also kanal\u00fcbergreifend \u2013 agiert. Nutzen Sie als Versicherer deshalb unbedingt den Vorteil, welcher sich aus dieser Art der Customer Journey ergibt: Reagieren Sie flexibel auf Ihre Kunden und heben Sie sich damit vom Wettbewerb ab.Als Contact-Center-Experte unterst\u00fctzen wir Sie dabei, erfolgreiche Kundenkommunikation sowie Serviceleistungen, die Ihre Kunden begeistern werden, aufzubauen.Erfahren Sie mehr\u2026<\/p>\n

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<\/strong>Download der Brosch\u00fcre als PDF<\/p>\n

<\/a><\/a><\/a><\/a><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Von Null auf optimalen Omnikanal-Kundenservice in weniger als 4 WochenDie Digitalisierung schreitet schneller als je zuvor voran \u2013 so auch in der Versicherungsbranche. W\u00e4hrend vor einigen Jahren sich nur wenige Verbraucher vorstellen konnten, ihre Versicherung komplett online abzuschlie\u00dfen, zeigt sich heute eine wesentlich h\u00f6here Bereitschaft f\u00fcr den Onlineabschluss. Doch nicht ohne Bedingungen an den Versicherer […]<\/p>\n","protected":false},"author":3,"featured_media":2461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"

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From zero to optimal omni-channel customer service in less than 4 weeks.<\/span><\/strong>

Digitization is advancing faster than ever before - and the insurance industry is no exception. Whereas a few years ago only a few consumers could imagine taking out their insurance completely online, today there is a much greater willingness to do so. But not without imposing conditions on the insurer: The service quality as well as the speed exert a strong influence on this willingness and must absolutely be able to keep up with the service offers, which one knows from the large digital market leaders. This also includes customer communication that operates \"omnichannel\" - i.e., across all channels. As an insurer, it is therefore essential that you take advantage of this type of customer journey: Respond flexibly to your customers and set yourself apart from the competition.

As contact center experts, we support you in establishing successful customer communication and services that will delight your customers.

Learn more...<\/p><\/div>

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Download
brochure as PDF<\/span>
( Sorry, only available in German)<\/span><\/p><\/div><\/div>\n<\/div><\/a>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-17748e51f51\"] { color: var(--tcb-color-1) !important; }[data-css=\"tve-u-17748e5aeef\"] { width: 140px; margin: 0px auto 10px !important; --tve-alignment:center; float: none; }[data-css=\"tve-u-17748e5f0d3\"] { border: 1px solid rgb(106, 107, 108) !important; --tve-applied-border:1px solid rgb(106, 107, 108) !important; }[data-css=\"tve-u-17748e61989\"] { max-width: 200px; }[data-css=\"tve-u-17748e81791\"] { font-size: 9px !important; }:not(#tve) [data-css=\"tve-u-17748e828d5\"] { padding-bottom: 0px !important; margin-bottom: 0px !important; line-height: 1em !important; }[data-css=\"tve-u-17748e99b1e\"] { font-size: 14px !important; }:not(#tve) [data-css=\"tve-u-17748e61989\"]:hover [data-css=\"tve-u-17748e5f0d3\"] { box-shadow: rgba(0, 0, 0, 0.25) 0px 8px 12px 0px !important; --tve-applied-box-shadow:0px 8px 12px 0px rgba(0, 0, 0, 0.25) !important; }}","tve_user_custom_css":"","tve_globals":{"e":"1","font_cls":[]},"tcb2_ready":1,"tcb_editor_enabled":1,"tve_landing_page":"","_tve_header":"0","_tve_footer":"0"},"categories":[35,25],"tags":[],"class_list":["post-2996","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"\nSuccessful Customer Service in the Digital Age - Deliberate GmbH<\/title>\n<meta name=\"description\" content=\"From zero to optimal omnichannel customer service in less than 4 weeks with Deliberate and Genesys Cloud. 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