{"id":10040,"date":"2023-10-20T14:32:23","date_gmt":"2023-10-20T12:32:23","guid":{"rendered":"https:\/\/deliberate.de\/?p=10040"},"modified":"2023-12-18T12:57:22","modified_gmt":"2023-12-18T11:57:22","slug":"shortydings-2-0-released","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2023\/10\/20\/shortydings-2-0-released\/","title":{"rendered":"shortyDings 2.0 released"},"content":{"rendered":"<p style=\"\">Our Genesys Cloud Apps shortsDings and shortyDings +[assist] are now available in version 2.0!<\/p>\n<p style=\"\">We are pleased to announce that the Genesys Cloud Apps <span style=\"--tcb-applied-color: var$(--tcb-skin-color-0) !important; color: var(--tcb-skin-color-0) !important;\">shorts<\/span><span style=\"--tcb-applied-color: var$(--tcb-color-0) !important; color: var(--tcb-color-0) !important;\"><strong>D<\/strong><\/span><span style=\"--tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1) !important;\"><strong>ings<\/strong><\/span>&nbsp;and <span>shorts<\/span><span><strong>D<\/strong><\/span><span><strong>ings<\/strong><\/span><span style=\"--tcb-applied-color: var$(--tcb-color-4) !important; color: var(--tcb-color-4) !important;\">+[assist] <\/span>have been updated to<strong> version 2.0<\/strong>.<\/p>\n<p style=\"\">These apps provide shortcuts in Genesys Cloud CX. With the help of these apps, you can work more efficiently in the contact center by accessing various features and functions with simple keystrokes. In addition, the <span style=\"--tcb-applied-color: var$(--tcb-color-4) !important; color: var(--tcb-color-4) !important;\">+[assist]<\/span> version with voice output enables visually impaired people to work as agents in the contact center by providing audio feedback on keystrokes.<\/p>\n<p style=\"\"><strong>What&#8217;s new? In version 2.0?<\/strong><\/p>\n<p style=\"\"><strong><span>shorts<\/span><span><strong>D<\/strong><\/span><span><strong>ings&nbsp;<\/strong><\/span><\/strong><\/p>\n<p><strong><span>shorts<\/span><span><strong>D<\/strong><\/span><span><strong>ings&nbsp;<\/strong><\/span><\/strong><\/p>\n<ul>\n<li style=\"\"><span style=\"\">Manage incoming callbacks (answer, start, stop callbacks in the queue).&nbsp;<\/span><\/li>\n<li><span style=\"\">Make and transfer calls from an ongoing conversation by either talking to both other participants or having one participant muted.<\/span><\/li>\n<li><span style=\"\">Query information about the incoming number or the queue when a call comes in. Define a hotkey to set your individual post-processing code.<\/span><\/li>\n<li><span style=\"\">Definieren Sie einen Hotkey, um Ihre individuellen Nachbearbeitungs-Code zu setzen.<\/span><\/li>\n<li><span style=\"\">Set up phone conferences from an ongoing conversation (add additional participants and release them later from the ongoing conversation).<\/span><\/li>\n<li><span style=\"\">e.g. for a conference in an IVR for opt-in or voice recording.<\/span><\/li>\n<li><span style=\"\">Create custom hotkeys to execute any external commands or scripts &#8211; independent of Genesys (e.g. for Microsoft Outlook, CRM, \u2026 ).<\/span><\/li>\n<li><span style=\"\">Use a hotkey to bring the Genesys browser window to the foreground or open it when you are working in another application.<\/span><\/li>\n<li><span style=\"\">Cheat sheet to check the set up hotkeys incl. the executable functions for sighted people.<\/span><\/li>\n<li><span style=\"\">Use optimized error messages with system and setup description.<\/span><\/li>\n<\/ul>\n<p style=\"\"><strong><span>shorts<\/span><span><strong>D<\/strong><\/span><span><strong>ings<\/strong><\/span><\/strong><span>&nbsp;<span>+[assist]<\/span><\/span><span><span><\/span><\/span><\/p>\n<p><strong><span>shorts<\/span><span><strong>D<\/strong><\/span><span><strong>ings<\/strong><\/span><\/strong><span> <span style=\"--tcb-applied-color: var$(--tcb-color-4) !important; color: var(--tcb-color-4) !important;\">+[assist]<\/span><\/span><span style=\"--tcb-applied-color: var$(--tcb-color-4) !important; color: var(--tcb-color-4) !important;\"><span><\/span><\/span><\/p>\n<ul>\n<li><span style=\"\">Hear the incoming number or information about the queue when a call comes in (e.g. number of waiting calls \/ incl. sorting by number of calls).<\/span><\/li>\n<li><span style=\"\">Identify a specific queue via text-to-speech when you are involved in multiple queues.<\/span><\/li>\n<li><span style=\"\">Interrupt the text-to-speech audio output via adhoc hotkey usage.<\/span><\/li>\n<li><span style=\"\">Use a hotkey to check the complete key and function setting (interruptible).<\/span><\/li>\n<li><span style=\"\">Hear an informative wav file when the text-to-speech audio output is not available due to system reasons.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Our Genesys Cloud Apps shortsDings and shortyDings +[assist] are now available in version 2.0! Find out about all the new features and improvements!<\/p>\n","protected":false},"author":1,"featured_media":10042,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" style=\"\" data-css=\"tve-u-18b4c700aaa\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\"><div class=\"thrv_wrapper thrv_text_element\" style=\"\" data-css=\"tve-u-18b4caca146\"><p style=\"\" data-css=\"tve-u-18b4c7345dd\">Our Genesys Cloud Apps shortsDings and shortyDings +[assist] are now available in version 2.0!<\/p><p data-css=\"tve-u-18b4cf78dd4\" style=\"\"><br>We are pleased to announce that the Genesys Cloud Apps <span style=\"--tcb-applied-color: var$(--tcb-skin-color-0) !important; color: var(--tcb-skin-color-0) !important;\" data-css=\"tve-u-18b4c947fd4\">shorts<\/span><span data-css=\"tve-u-18b4c947fd5\" style=\"--tcb-applied-color: var$(--tcb-color-0) !important; color: var(--tcb-color-0) !important;\"><strong class=\"\">D<\/strong><\/span><span data-css=\"tve-u-18b4c947fd6\" style=\"--tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1) !important;\"><strong class=\"\">ings<\/strong><\/span>&nbsp;and <span data-css=\"tve-u-18b4c75c153\">shorts<\/span><span data-css=\"tve-u-18b4c75dff0\"><strong>D<\/strong><\/span><span data-css=\"tve-u-18b4c758591\"><strong>ings<\/strong><\/span>\n<span style=\"--tcb-applied-color: var$(--tcb-color-4) !important; color: var(--tcb-color-4) !important;\" data-css=\"tve-u-18b4cf03031\">+[assist] <\/span>have been updated to<strong> version 2.0<\/strong>.<\/p><p data-css=\"tve-u-18b4c752ab3\" style=\"\">These apps provide shortcuts in Genesys Cloud CX. With the help of these apps, you can work more efficiently in the contact center by accessing various features and functions with simple keystrokes. In addition, the <span style=\"--tcb-applied-color: var$(--tcb-color-4) !important; color: var(--tcb-color-4) !important;\" data-css=\"tve-u-18b4d08090b\">+[assist]<\/span> version with voice output enables visually impaired people to work as agents in the contact center by providing audio feedback on keystrokes.<\/p><p data-css=\"tve-u-18b4c947fc9\" style=\"\"><strong>What's new? In version 2.0?<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element tcb-desktop-hidden tcb-tablet-hidden\">\t<p style=\"\" data-css=\"tve-u-18b4cfc4aa8\"><strong><span data-css=\"tve-u-18b4c7627cc\">shorts<\/span><span data-css=\"tve-u-18b4c7627cd\"><strong>D<\/strong><\/span><span data-css=\"tve-u-18b4c7627ce\"><strong>ings&nbsp;<\/strong><\/span><\/strong><\/p><\/div><div class=\"thrv_wrapper thrv-columns tcb-mobile-hidden\" style=\"--tcb-col-el-width: 702;\" data-css=\"tve-u-18b4ca8a167\"><div class=\"tcb-flex-row v-2 tcb--cols--3 tcb-resized tcb-medium-no-wrap tcb-mobile-no-wrap\" data-css=\"tve-u-18b4cfa919f\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-18b4ca54f93\" style=\"\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\" style=\"\"><p><strong><span data-css=\"tve-u-18b4c7627cc\">shorts<\/span><span data-css=\"tve-u-18b4c7627cd\"><strong>D<\/strong><\/span><span data-css=\"tve-u-18b4c7627ce\"><strong>ings&nbsp;<\/strong><\/span><\/strong><\/p><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-18b4ca54fa5\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-18b4ca909da\" style=\"\"><div class=\"tcb-clear\" data-css=\"tve-u-18b4ca818b2\"><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root tcb-with-icon\" data-css=\"tve-u-18b4cf4d641\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"rgb(255, 255, 255)\"}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"https:\/\/deliberate.de\/en\/contact-center\/shortydings\/\" class=\"tcb-button-link tcb-plain-text\" style=\"\"><span class=\"tcb-button-icon\">\n\t<div class=\"thrv_wrapper thrv_icon tve_no_drag tve_no_icons tcb-icon-inherit-style tcb-local-vars-root tcb-icon-display\" data-css=\"tve-u-18b4cf4a1c6\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 576 512\" data-id=\"icon-external-link-alt-solid\" data-name=\"\" style=\"\">\n            <path d=\"M576 24v127.984c0 21.461-25.96 31.98-40.971 16.971l-35.707-35.709-243.523 243.523c-9.373 9.373-24.568 9.373-33.941 0l-22.627-22.627c-9.373-9.373-9.373-24.569 0-33.941L442.756 76.676l-35.703-35.705C391.982 25.9 402.656 0 424.024 0H552c13.255 0 24 10.745 24 24zM407.029 270.794l-16 16A23.999 23.999 0 0 0 384 303.765V448H64V128h264a24.003 24.003 0 0 0 16.97-7.029l16-16C376.089 89.851 365.381 64 344 64H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V287.764c0-21.382-25.852-32.09-40.971-16.97z\"><\/path>\n        <\/svg><\/div>\n<\/span>\n\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-18b4cf477df\">read more on the application page<\/span><\/span>\n\t<\/a>\n<\/div><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-18b4cf20b8b\" style=\"\"><div class=\"tcb-col\" style=\"\" data-css=\"tve-u-18b4cf2a258\"><div class=\"tcb-clear\" data-css=\"tve-u-18b4ca818b2\"><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root tcb-with-icon\" data-css=\"tve-u-18b4cf4fb85\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"rgb(255, 255, 255)\"}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/585a6a64-7f4d-416d-84bb-6cadb02048d2\" class=\"tcb-button-link tcb-plain-text\" target=\"_blank\" style=\"\"><span class=\"tcb-button-icon\">\n\t<div class=\"thrv_wrapper thrv_icon tve_no_drag tve_no_icons tcb-icon-inherit-style tcb-local-vars-root tcb-icon-display\" data-css=\"tve-u-18b4ca634fb\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 576 512\" data-id=\"icon-external-link-alt-solid\" data-name=\"\" style=\"\">\n            <path d=\"M576 24v127.984c0 21.461-25.96 31.98-40.971 16.971l-35.707-35.709-243.523 243.523c-9.373 9.373-24.568 9.373-33.941 0l-22.627-22.627c-9.373-9.373-9.373-24.569 0-33.941L442.756 76.676l-35.703-35.705C391.982 25.9 402.656 0 424.024 0H552c13.255 0 24 10.745 24 24zM407.029 270.794l-16 16A23.999 23.999 0 0 0 384 303.765V448H64V128h264a24.003 24.003 0 0 0 16.97-7.029l16-16C376.089 89.851 365.381 64 344 64H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V287.764c0-21.382-25.852-32.09-40.971-16.97z\"><\/path>\n        <\/svg><\/div>\n<\/span>\n\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-18b4ca78b02\"><em>directly to the Genesys AppFoundry<\/em><\/span><\/span>\n\t<\/a>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-styled_list tcb-icon-display\" data-icon-code=\"icon-square-solid\" style=\"\" data-css=\"tve-u-18b4c930477\"><ul class=\"tcb-styled-list\"><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c8b5c16\" style=\"\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style tcb-local-vars-root\" data-css=\"tve-u-18b4c896f94\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\" style=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c89d31e\" style=\"\">Manage incoming callbacks (answer, start, stop callbacks in the queue).&nbsp;<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c8b5c16\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style tcb-local-vars-root\" data-css=\"tve-u-18b4c896f94\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\" style=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c89d31e\" style=\"\">Make and transfer calls from an ongoing conversation by either talking to both other participants or having one participant muted.<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c8b5c16\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style tcb-local-vars-root\" data-css=\"tve-u-18b4c896f94\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\" style=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c89d31e\" style=\"\">Query information about the incoming number or the queue when a call comes in. Define a hotkey to set your individual post-processing code.<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c8b5c16\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style tcb-local-vars-root\" data-css=\"tve-u-18b4c8b73e1\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c89d31e\" style=\"\">Definieren Sie einen Hotkey, um Ihre individuellen Nachbearbeitungs-Code zu setzen.<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c8b5c16\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-18b4c8b75f4\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c89d31e\" style=\"\">Set up phone conferences from an ongoing conversation (add additional participants and release them later from the ongoing conversation).<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c8b5c16\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style tcb-local-vars-root tcb-excluded-from-group-item tcb-icon-display\" data-css=\"tve-u-18b4c8da6bd\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 24 24\" data-id=\"icon-circle-medium-solid\" data-name=\"\"><path d=\"M12,8A4,4 0 0,0 8,12A4,4 0 0,0 12,16A4,4 0 0,0 16,12A4,4 0 0,0 12,8Z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save tcb-excluded-from-group-item\" data-css=\"tve-u-18b4c8fc9ef\" style=\"\">e.g. for a conference in an IVR for opt-in or voice recording.<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c8b5c16\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-18b4c90f52a\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c89d31e\" style=\"\">Create custom hotkeys to execute any external commands or scripts - independent of Genesys (e.g. for Microsoft Outlook, CRM, \u2026 ).<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c8b5c16\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-18b4c916d69\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c89d31e\" style=\"\">Use a hotkey to bring the Genesys browser window to the foreground or open it when you are working in another application.<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c8b5c16\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-18b4c91b39d\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c89d31e\" style=\"\">Cheat sheet to check the set up hotkeys incl. the executable functions for sighted people.<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c8b5c16\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-18b4c8b79cd\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c89d31e\" style=\"\">Use optimized error messages with system and setup description.<\/span><\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_text_element tcb-tablet-hidden tcb-desktop-hidden\" style=\"\" data-css=\"tve-u-18b4cfd5179\">\t<p style=\"\" data-css=\"tve-u-18b4cfcf32d\"><strong><span data-css=\"tve-u-18b4c7627cc\">shorts<\/span><span data-css=\"tve-u-18b4c7627cd\"><strong>D<\/strong><\/span><span data-css=\"tve-u-18b4c7627ce\"><strong>ings<\/strong><\/span><\/strong><span data-css=\"tve-u-18b4c7627ce\">&nbsp;<span data-css=\"tve-u-18b4cf9dc60\">+[assist]<\/span><\/span><span data-css=\"tve-u-18b4cf8b6ad\"><span data-css=\"tve-u-18b4c7627ce\"><\/span><\/span><\/p><\/div><div class=\"thrv_wrapper thrv-columns tcb-mobile-hidden\" style=\"--tcb-col-el-width: 702;\" data-css=\"tve-u-18b4cfdb765\"><div class=\"tcb-flex-row v-2 tcb--cols--3 tcb-resized tcb-medium-no-wrap tcb-mobile-no-wrap\" data-css=\"tve-u-18b4ca8adc7\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-18b4cf88dba\" style=\"\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\" style=\"\"><p><strong><span data-css=\"tve-u-18b4c7627cc\">shorts<\/span><span data-css=\"tve-u-18b4c7627cd\"><strong>D<\/strong><\/span><span data-css=\"tve-u-18b4c7627ce\"><strong>ings<\/strong><\/span><\/strong><span data-css=\"tve-u-18b4c7627ce\"> <span style=\"--tcb-applied-color: var$(--tcb-color-4) !important; color: var(--tcb-color-4) !important;\" data-css=\"tve-u-18b4cf9dc60\">+[assist]<\/span><\/span><span data-css=\"tve-u-18b4cf8b6ad\" style=\"--tcb-applied-color: var$(--tcb-color-4) !important; color: var(--tcb-color-4) !important;\"><span data-css=\"tve-u-18b4c7627ce\"><\/span><\/span><\/p><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-18b4cf88dbd\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-18b4ca909da\" style=\"\"><div class=\"tcb-clear\" data-css=\"tve-u-18b4ca818b2\"><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root tcb-with-icon\" data-css=\"tve-u-18b4cf4d641\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"rgb(255, 255, 255)\"}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"https:\/\/deliberate.de\/en\/contact-center\/shortydings\/\" class=\"tcb-button-link tcb-plain-text\" style=\"\"><span class=\"tcb-button-icon\">\n\t<div class=\"thrv_wrapper thrv_icon tve_no_drag tve_no_icons tcb-icon-inherit-style tcb-local-vars-root tcb-icon-display\" data-css=\"tve-u-18b4cf4a1c6\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 576 512\" data-id=\"icon-external-link-alt-solid\" data-name=\"\" style=\"\">\n            <path d=\"M576 24v127.984c0 21.461-25.96 31.98-40.971 16.971l-35.707-35.709-243.523 243.523c-9.373 9.373-24.568 9.373-33.941 0l-22.627-22.627c-9.373-9.373-9.373-24.569 0-33.941L442.756 76.676l-35.703-35.705C391.982 25.9 402.656 0 424.024 0H552c13.255 0 24 10.745 24 24zM407.029 270.794l-16 16A23.999 23.999 0 0 0 384 303.765V448H64V128h264a24.003 24.003 0 0 0 16.97-7.029l16-16C376.089 89.851 365.381 64 344 64H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V287.764c0-21.382-25.852-32.09-40.971-16.97z\"><\/path>\n        <\/svg><\/div>\n<\/span>\n\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-18b4cf477df\">read more on the application page<\/span><\/span>\n\t<\/a>\n<\/div><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-18b4cfa2f88\" style=\"\"><div class=\"tcb-col\" style=\"\" data-css=\"tve-u-18b4cf2a258\"><div class=\"tcb-clear\" data-css=\"tve-u-18b4ca818b2\"><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root tcb-with-icon\" data-css=\"tve-u-18b4cf4fb85\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"rgb(255, 255, 255)\"}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/c63c0374-1f54-4902-87ba-82ff7080ba0b\" class=\"tcb-button-link tcb-plain-text\" target=\"_blank\" style=\"\"><span class=\"tcb-button-icon\">\n\t<div class=\"thrv_wrapper thrv_icon tve_no_drag tve_no_icons tcb-icon-inherit-style tcb-local-vars-root tcb-icon-display\" data-css=\"tve-u-18b4ca634fb\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 576 512\" data-id=\"icon-external-link-alt-solid\" data-name=\"\" style=\"\">\n            <path d=\"M576 24v127.984c0 21.461-25.96 31.98-40.971 16.971l-35.707-35.709-243.523 243.523c-9.373 9.373-24.568 9.373-33.941 0l-22.627-22.627c-9.373-9.373-9.373-24.569 0-33.941L442.756 76.676l-35.703-35.705C391.982 25.9 402.656 0 424.024 0H552c13.255 0 24 10.745 24 24zM407.029 270.794l-16 16A23.999 23.999 0 0 0 384 303.765V448H64V128h264a24.003 24.003 0 0 0 16.97-7.029l16-16C376.089 89.851 365.381 64 344 64H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V287.764c0-21.382-25.852-32.09-40.971-16.97z\"><\/path>\n        <\/svg><\/div>\n<\/span>\n\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-18b4ca78b02\"><em>directly to the Genesys AppFoundry<\/em><\/span><\/span>\n\t<\/a>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-styled_list tcb-icon-display\" data-icon-code=\"icon-square-solid\" style=\"\" data-css=\"tve-u-18b4c959c16\"><ul class=\"tcb-styled-list\"><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c959c17\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style tcb-local-vars-root\" data-css=\"tve-u-18b4c959c18\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\" style=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c959c19\" style=\"\">Hear the incoming number or information about the queue when a call comes in (e.g. number of waiting calls \/ incl. sorting by number of calls).<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c959c21\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-18b4c959c22\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c959c23\" style=\"\">Identify a specific queue via text-to-speech when you are involved in multiple queues.<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c959c2b\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-18b4c959c2c\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c959c2d\" style=\"\">Interrupt the text-to-speech audio output via adhoc hotkey usage.<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c959c2e\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-18b4c959c2f\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c959c30\" style=\"\">Use a hotkey to check the complete key and function setting (interruptible).<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-18b4c959c31\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-18b4c959c32\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-square-solid\" data-name=\"\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-18b4c959c34\" style=\"\">Hear an informative wav file when the text-to-speech audio output is not available due to system reasons.<\/span><\/li><\/ul><\/div><\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-18b4c700aaa\"] { padding: 0px !important; }:not(#tve) [data-css=\"tve-u-18b4c7345dd\"] { font-size: 21px !important; font-weight: var(--g-bold-weight,bold) !important; color: var(--tcb-color-4) !important; --tcb-applied-color: var$(--tcb-color-4) !important; --tve-applied-color: var$(--tcb-color-4) !important; padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; line-height: 1.4em !important; }:not(#tve) [data-css=\"tve-u-18b4c752ab3\"] { padding-top: 12px !important; margin-top: 0px !important; line-height: 1.4em !important; padding-bottom: 20px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-18b4c758591\"] { --tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1) !important; }[data-css=\"tve-u-18b4c75c153\"] { --tcb-applied-color: var$(--tcb-skin-color-0) !important; color: var(--tcb-skin-color-0) !important; }[data-css=\"tve-u-18b4c75dff0\"] { --tcb-applied-color: var$(--tcb-color-0) !important; color: var(--tcb-color-0) !important; }[data-css=\"tve-u-18b4c7627cc\"] { --tcb-applied-color: var$(--tcb-skin-color-0) !important; color: var(--tcb-skin-color-0) !important; }[data-css=\"tve-u-18b4c7627cd\"] { --tcb-applied-color: var$(--tcb-color-0) !important; color: var(--tcb-color-0) !important; }[data-css=\"tve-u-18b4c7627ce\"] { --tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1) !important; }[data-css=\"tve-u-18b4c896f94\"] { --tcb-local-color-icon: var(--tcb-color-2); --tcb-local-color-var: var$(--tcb-color-2); --tve-icon-size: 16px; }:not(#tve) [data-css=\"tve-u-18b4c896f94\"] > :first-child { color: var(--tcb-color-2); --tve-applied-color: var$(--tcb-color-2); }[data-css=\"tve-u-18b4c89d31e\"] { line-height: 1.2em !important; padding-top: 8px !important; margin-top: 0px !important; padding-bottom: 4px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-18b4c8b73e1\"] { --tcb-local-color-icon: var(--tcb-color-2); --tcb-local-color-var: var$(--tcb-color-2); --tve-icon-size: 16px; }:not(#tve) [data-css=\"tve-u-18b4c8b73e1\"] > :first-child { color: var(--tcb-color-2); --tve-applied-color: var$(--tcb-color-2); }[data-css=\"tve-u-18b4c8b75f4\"] { --tcb-local-color-icon: var(--tcb-color-2); --tcb-local-color-var: var$(--tcb-color-2); --tve-icon-size: 16px; }:not(#tve) [data-css=\"tve-u-18b4c8b75f4\"] > :first-child { color: var(--tcb-color-2); --tve-applied-color: var$(--tcb-color-2); }[data-css=\"tve-u-18b4c8b79cd\"] { --tcb-local-color-icon: var(--tcb-color-2); --tcb-local-color-var: var$(--tcb-color-2); --tve-icon-size: 16px; }:not(#tve) [data-css=\"tve-u-18b4c8b79cd\"] > :first-child { color: var(--tcb-color-2); --tve-applied-color: var$(--tcb-color-2); }[data-css=\"tve-u-18b4c8da6bd\"] { --tcb-local-color-icon: var(--tcb-color-2); --tcb-local-color-var: var$(--tcb-color-2); --tve-icon-size: 16px; padding-left: 40px !important; padding-top: 0px !important; }:not(#tve) [data-css=\"tve-u-18b4c8da6bd\"] > :first-child { color: var(--tcb-color-2); --tve-applied-color: var$(--tcb-color-2); }[data-css=\"tve-u-18b4c8fc9ef\"] { line-height: 1.2em !important; padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 4px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-18b4c90f52a\"] { --tcb-local-color-icon: var(--tcb-color-2); --tcb-local-color-var: var$(--tcb-color-2); --tve-icon-size: 16px; }:not(#tve) [data-css=\"tve-u-18b4c90f52a\"] > :first-child { color: var(--tcb-color-2); --tve-applied-color: var$(--tcb-color-2); }[data-css=\"tve-u-18b4c916d69\"] { --tcb-local-color-icon: var(--tcb-color-2); --tcb-local-color-var: var$(--tcb-color-2); --tve-icon-size: 16px; }:not(#tve) [data-css=\"tve-u-18b4c916d69\"] > :first-child { color: var(--tcb-color-2); --tve-applied-color: var$(--tcb-color-2); }[data-css=\"tve-u-18b4c91b39d\"] { --tcb-local-color-icon: var(--tcb-color-2); --tcb-local-color-var: var$(--tcb-color-2); --tve-icon-size: 16px; }:not(#tve) [data-css=\"tve-u-18b4c91b39d\"] > :first-child { color: var(--tcb-color-2); --tve-applied-color: var$(--tcb-color-2); }[data-css=\"tve-u-18b4c930477\"] { margin-top: 0px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-18b4c947fc9\"] { padding-top: 20px !important; margin-top: 0px !important; line-height: 1.4em !important; color: var(--tcb-color-2) !important; --tcb-applied-color: var$(--tcb-color-2) !important; --tve-applied-color: var$(--tcb-color-2) !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-size: 18px !important; }[data-css=\"tve-u-18b4c947fd4\"] { --tcb-applied-color: var$(--tcb-skin-color-0) !important; color: var(--tcb-skin-color-0) !important; }[data-css=\"tve-u-18b4c947fd5\"] { --tcb-applied-color: var$(--tcb-color-0) !important; color: var(--tcb-color-0) !important; }[data-css=\"tve-u-18b4c947fd6\"] { --tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1) !important; }[data-css=\"tve-u-18b4c959c16\"] { margin-top: 0px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-18b4c959c18\"] { --tcb-local-color-icon: var(--tcb-color-2); --tcb-local-color-var: var$(--tcb-color-2); --tve-icon-size: 16px; }:not(#tve) [data-css=\"tve-u-18b4c959c18\"] > :first-child { color: var(--tcb-color-2); --tve-applied-color: var$(--tcb-color-2); }[data-css=\"tve-u-18b4c959c19\"] { line-height: 1.2em !important; padding-top: 8px 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