{"id":10007,"date":"2023-09-04T08:57:49","date_gmt":"2023-09-04T06:57:49","guid":{"rendered":"https:\/\/deliberate.de\/?p=10007"},"modified":"2023-09-04T09:00:08","modified_gmt":"2023-09-04T07:00:08","slug":"2023-gartnermagic-ccaas","status":"publish","type":"post","link":"https:\/\/deliberate.de\/en\/2023\/09\/04\/2023-gartnermagic-ccaas\/","title":{"rendered":"2023 GARTNER MAGIC QUADRANT for CCaaS"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong><span><span style=\"--tcb-applied-color: var$(--tcb-skin-color-0) !important; color: var(--tcb-skin-color-0) !important;\">Genesys<\/span> named a <span style=\"--tcb-applied-color: var$(--tcb-color-2) !important; color: var(--tcb-color-2) !important;\">Leader<\/span> in <span style=\"--tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1) !important;\">Contact Center as a Service<\/span> &#8211; and positioned highest in execution<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\">Driving long-term value in the contact center requires a solution that provides essential capabilities, flexibility and reliability \u2013 and a contact center vendor that can transform your customer experience vision into a reality.The 2023 Gartner\u00ae Magic Quadrant\u2122 for CCaaS evaluates nine vendors on their completeness of vision and ability to execute. Genesys was recognized by Gartner as a Leader \u2014 and positioned highest in execution.Genesys delivers a solution that enables organizations across all industries, with key capabilities, and transforms siloed interactions into connected customer experiences \u2014 all from one interface.Get the full Gartner report and see why Genesys is positioned as a Leader. You\u2019ll also get:<\/p>\n<p><span><img decoding=\"async\" alt=\"2023 GARTNER\u00aeMAGIC QUADRANT\u2122FOR CONTACT CENTER AS A SERVICE\" data-id=\"9996\" width=\"494\" data-init-width=\"570\" height=\"513\" data-init-height=\"592\" title=\"gartner-ccaas-2023\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/09\/gartner-ccaas-2023.webp\" data-width=\"494\" data-height=\"513\" style=\"aspect-ratio: auto 570 \/ 592;\"><\/span><\/p>\n<p style=\"\"><strong>Get the full Gartner report and see why Genesys is positioned as a Leader. You\u2019ll also get:<\/strong><\/p>\n<ul>\n<li style=\"\">Key trends driving the CCaaS market<\/li>\n<li style=\"\">The Gartner evaluation of technology providers<\/li>\n<li style=\"\">Tips for navigating the CCaaS market to make the right choice<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Genesys named a Leader in Contact Center as a Service &#8211; and positioned highest in execution Driving long-term value in the contact center requires a solution that provides essential capabilities, flexibility and reliability \u2013 and a contact center vendor that can transform your customer experience vision into a reality.The 2023 Gartner\u00ae Magic Quadrant\u2122 for CCaaS [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":9999,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,25],"tags":[],"class_list":["post-10007","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-article","category-uncategorized","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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