{"id":6533,"date":"2022-01-11T12:30:37","date_gmt":"2022-01-11T11:30:37","guid":{"rendered":"https:\/\/deliberate.de\/contact-center\/shortydings-2\/"},"modified":"2024-11-22T16:42:29","modified_gmt":"2024-11-22T15:42:29","slug":"shortydings","status":"publish","type":"page","link":"https:\/\/deliberate.de\/en\/contact-center\/shortydings\/","title":{"rendered":"shortyDings"},"content":{"rendered":"

\"shortyDings<\/span><\/p>\n

Accessibility for visually impaired people to control Genesys Cloud via keyboard <\/span>(no mouse) and TTS audio feedback<\/span><\/p>\n

Acoustically Assisted Keyboard Control for Genesys Cloud. Use hotkey shortcuts for smooth voice interactions and agent status updates. <\/p>\n

Experience accessibility and improved efficiency.<\/strong><\/p>\n

Genesys Cloud CX agent interface for the visually impaired<\/span><\/strong><\/p>\n

Explore a new level of efficiency with the +[assist] version, which not only incorporates the performance-enhancing features of shortyDings but also offers real-time auditory feedback through Text-to-Speech (TTS) for every hotkey action.<\/span><\/p>\n

Advantages of the +[assist] <\/span>version<\/span><\/strong><\/p>\n

Choose from a broad range of languages and voices<\/span><\/strong>all of which can be tailored from the app’s user-friendly interface.<\/span><\/p>\n

By engaging the auditory sense<\/span><\/strong>+[assist] notably refines the Genesys Cloud workspace for agents with visual impairments.<\/span><\/p>\n

Listen to incoming numbers<\/span><\/strong>and queue statuses in real time.<\/span><\/p>\n

Conveniently mute the sound output<\/span><\/strong>with a simple hotkey.nn\u2022tBe audibly notified if TTS output is unavailable on your computer system.<\/span><\/p>\n

Acoustic hints<\/span><\/strong>In addition, you will also receive immediate acoustic cues should the text-to-speech functionality not be supported on your system.<\/span><\/p>\n

\"\"<\/span>\"\"<\/span>\"\"<\/span>\"\"<\/span>\"\"<\/span><\/p>\n