{"id":5761,"date":"2021-11-30T10:10:42","date_gmt":"2021-11-30T09:10:42","guid":{"rendered":"https:\/\/deliberate.de\/?page_id=5761"},"modified":"2026-05-20T10:32:57","modified_gmt":"2026-05-20T08:32:57","slug":"displaydings","status":"publish","type":"page","link":"https:\/\/deliberate.de\/en\/contact-center\/displaydings\/","title":{"rendered":"displayDings"},"content":{"rendered":"<p style=\"text-align: center;\"><strong><span>Customized dashboard values for Genesys Cloud &#8211; real-time and historical.<br \/><\/span><\/strong><\/p>\n<p><span style=\"\"><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/displayDings01.webp\"><img decoding=\"async\" alt=\"displayDings Wallboard\" data-id=\"5738\" width=\"371\" data-init-width=\"884\" height=\"512\" data-init-height=\"1221\" title=\"displayDings01\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/displayDings01.webp\" data-width=\"371\" data-height=\"512\" data-link-wrap=\"true\" style=\"aspect-ratio: auto 884 \/ 1221;\" loading=\"lazy\" mt-d=\"-7.010400000000004\" ml-d=\"0\" ml-t=\"0\" mt-t=\"0\"><\/a><\/span><\/p>\n<p style=\"text-align: center;\">Our displayDings is the out-of-the-box solution for creating and displaying advanced and customized metrics from your Genesys Cloud Contact Center.<\/p>\n<p><span><img decoding=\"async\" alt=\"displayDings Notebook\" data-id=\"5740\" width=\"486\" data-init-width=\"1033\" height=\"288\" data-init-height=\"611\" title=\"displayDings02\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/displayDings02.webp\" data-width=\"486\" data-height=\"288\" style=\"aspect-ratio: auto 1033 \/ 611;\" loading=\"lazy\"><\/span><\/p>\n<p style=\"text-align: center;\">displayDings is an ideal tool to provide your teams and queues with extended visual information quickly and easily visible, individually.<\/p>\n<p style=\"\">What&#8217;s<\/p>\n<p><span><img decoding=\"async\" alt=\"displayDings Logo\" data-id=\"5744\" width=\"118\" data-init-width=\"1280\" height=\"29\" data-init-height=\"312\" title=\"displayDings_Logo\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/displayDings_Logo.png\" data-width=\"118\" data-height=\"29\" style=\"aspect-ratio: auto 1280 \/ 312;\"><\/span><\/p>\n<p style=\"\">?<\/p>\n<h2 style=\"text-align: left;\"><span style=\"\">displayDings is a highly customizable out-of-the-box reporting and monitoring solution for Genesys Cloud, enabling you to visualize your most important KPIs and metrics in real time\u2014anytime, anywhere, and on any device.<\/span><\/h2>\n<p><span><strong><span style=\"font-size: 18px !important;\">Real-Time Insights \u2013 Anywhere, Anytime<br \/><\/span><\/strong><\/span><span><span>Stay in control of your contact center performance at all times:<br \/><\/span><\/span><\/p>\n<ul>\n<li style=\"\">Browser-based dashboards for PCs, wallboards, and mobile devices<\/li>\n<li style=\"\">Intuitive visualization of key KPIs and real-time statistics<\/li>\n<li style=\"\">Instant transparency across teams, departments, and queues<\/li>\n<\/ul>\n<p><span><span><strong><span style=\"font-size: 18px !important;\">Proactive Control with Intelligent Alerts<br \/><\/span><\/strong><\/span><\/span><span><span>Act immediately when performance deviates:<br \/><\/span><\/span><\/p>\n<ul>\n<li style=\"\">Flexible threshold configuration for all relevant metrics<\/li>\n<li style=\"\">Visual alerts directly on dashboards<\/li>\n<li style=\"\">Automated notifications via Microsoft Teams, Webex, SMS, or email<span><span><\/span><\/span><\/li>\n<\/ul>\n<p><span><span><strong><span>Maximum Flexibility &amp; Customization<br \/><\/span><\/strong><\/span><\/span><span><span>displayDings adapts to your organization\u2014not the other way around:<br \/><\/span><\/span><\/p>\n<ul>\n<li style=\"\">Team- and queue-based configuration (fully combinable)<\/li>\n<li style=\"\">Granular role-based access control (agents, supervisors, management)<\/li>\n<li style=\"\">Fully customizable dashboards and layouts by role<\/li>\n<li style=\"\">Predefined templates for rapid deployment<span><\/span><\/li>\n<\/ul>\n<p><span style=\"--tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1) !important; font-size: 18px !important;\">Seamless Integration &amp; Extended Data Capabilities<br \/><\/span><\/p>\n<p style=\"\">Make the most of your data:<\/p>\n<ul>\n<li style=\"\">Native access to all Genesys Cloud metrics<\/li>\n<li style=\"\">Enrichment with internal data and derived KPIs<\/li>\n<li style=\"\">Integration of additional data sources (e.g., SQL, REST APIs)<\/li>\n<li style=\"\">Export to Excel and BI tools for further analysis<span><\/span><\/li>\n<\/ul>\n<p><span style=\"\"><span style=\"\"><strong><span style=\"\">Scalable Technology Built for High Data Volumes<br \/><\/span><\/strong><\/span><\/span><\/p>\n<ul>\n<li style=\"\">Enterprise-grade architecture based on the ELK Stack (Elasticsearch &amp; Kibana)<\/li>\n<li style=\"\">Optimized for indexing, structuring, and visualizing large datasets<span><\/span><\/li>\n<\/ul>\n<p><span style=\"\"><span style=\"\"><strong><span style=\"\">Cloud-Based &amp; Ready to Go<br \/><\/span><\/strong><\/span><\/span><\/p>\n<ul>\n<li style=\"\">No installation required<\/li>\n<li style=\"\">Ready to use within minutes<\/li>\n<li style=\"\">Minimal IT effort<span><\/span><\/li>\n<\/ul>\n<p \"=\"\" =\"\"=\"\" style=\"text-align: left;\" tve-droppable\"=\"\"><strong>\u200bAdvanced graphical display and design options:<br \/><\/strong><\/p>\n<p style=\"\">Flexible options to include additional non-Genesys information and to show other information than Genesys KPIs<\/p>\n<p style=\"\">Create and Change Dashboards thru team leader<\/p>\n<p>Automatic switch between dashboard views<\/p>\n<p>Extended roles and permissions<\/p>\n<p>Different Channels, Groups, KPI\u2019s<\/p>\n<p><span><img decoding=\"async\" alt=\"displayDings configure\" data-id=\"5791\" width=\"332\" data-init-width=\"1024\" height=\"249\" data-init-height=\"768\" title=\"displayDings_pic_04_1024\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/displayDings_pic_04_1024.jpg\" data-width=\"332\" data-height=\"249\" style=\"aspect-ratio: auto 1024 \/ 768;\"><\/span><span><img decoding=\"async\" alt=\"displayDings overview\" data-id=\"5789\" width=\"331\" data-init-width=\"1024\" height=\"248\" data-init-height=\"768\" title=\"displayDings_pic_03_1024\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/displayDings_pic_03_1024.jpg\" data-width=\"331\" data-height=\"248\" style=\"aspect-ratio: auto 1024 \/ 768;\"><\/span><span><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/12\/Flyer_displayDings_DE_2021-12.pdf\" target=\"_blank\"><img decoding=\"async\" alt=\"Flyer displayDings herunterladen\" data-id=\"6114\" width=\"174\" data-init-width=\"424\" height=\"246\" data-init-height=\"600\" title=\"preview_flyer_displayDings_DL_DE\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/12\/preview_flyer_displayDings_DL_DE.png\" data-width=\"174\" data-height=\"246\" style=\"aspect-ratio: auto 424 \/ 600;\" data-link-wrap=\"true\"><\/a><\/span><\/p>\n<p \"=\"\" =\"\"=\"\" style=\"text-align: left;\" tve-droppable\"=\"\"><strong>These metrics are instantly available in the standard solution: &nbsp;<br \/><\/strong><\/p>\n<p style=\"\"><strong>Per Agent<\/strong><\/p>\n<p style=\"color: var(--tcb-skin-color-5) !important; --tcb-applied-color: var$(--tcb-skin-color-5) !important;\">Number of Inbound\/Outbound Calls (amount)<\/p>\n<p style=\"color: var(--tcb-skin-color-5) !important; --tcb-applied-color: var$(--tcb-skin-color-5) !important;\">Agent Presence\/RoutingStatu<\/p>\n<p style=\"color: var(--tcb-skin-color-5) !important; --tcb-applied-color: var$(--tcb-skin-color-5) !important;\">Agent Status (list)<\/p>\n<p style=\"\"><span style=\"\">Advanced Roles and Permissions<br \/><\/span><\/p>\n<p style=\"\">Various Channels, Groups, KPIs<\/p>\n<p style=\"\">Various Channels, Groups, KPIs<\/p>\n<p style=\"\"><strong>Per Team<\/strong><\/p>\n<p style=\"\">Availability (%) per day<\/p>\n<p style=\"\">Availability (%) per interval (30 min)<\/p>\n<p style=\"\">Service Level (%) per day<\/p>\n<p style=\"\">Service Level (%) per interval (30 min)<\/p>\n<p style=\"\">Average waiting time (time)<\/p>\n<p style=\"\">Average call duration (time)<\/p>\n<p style=\"color: var(--tcb-skin-color-5) !important; --tcb-applied-color: var$(--tcb-skin-color-5) !important;\">Waiting calls (amount)<\/p>\n<p style=\"color: var(--tcb-skin-color-5) !important; --tcb-applied-color: var$(--tcb-skin-color-5) !important;\">Calls in progress (amount)<\/p>\n<p style=\"color: var(--tcb-skin-color-5) !important; --tcb-applied-color: var$(--tcb-skin-color-5) !important;\">Total number of calls per day (amount)<\/p>\n<p style=\"\">RONA Quote (amount)<\/p>\n<p style=\"\">Number of calls that waited longer than 30 sec per day (amount)<\/p>\n<p style=\"\">Number of calls that waited longer than 60 sec per day (amount)<\/p>\n<p style=\"\">Number of calls that waited longer than 3 min per day (amount)<\/p>\n<p style=\"\">Number of calls that waited longer than 5 min per day (amount)<\/p>\n<p style=\"\">Number of calls that waited longer than 10 min per day (amount)<\/p>\n<p style=\"\">Number of calls that did NOT wait longer than 30 sec per day (amount)<\/p>\n<p><span><img decoding=\"async\" alt=\"displayDings-Clip\" data-id=\"5753\" width=\"100\" data-init-width=\"1160\" height=\"66\" data-init-height=\"768\" title=\"displayDings-Clip\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/displayDings-Clip.png\" data-width=\"100\" data-height=\"66\" style=\"aspect-ratio: auto 1160 \/ 768;\" loading=\"lazy\"><\/span><\/p>\n<h5 style=\"\">HAVE WE AROUSED YOUR INTEREST?<\/h5>\n<p><strong>Contact us!<\/strong><\/p>\n<p \"=\"\" style=\"\" tve-u-61a5ea920f3131\"=\"\">As Deliberate, we are happy to help you take your customer service to the next level.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customized dashboard values for Genesys Cloud &#8211; real-time and historical. Our displayDings is the out-of-the-box solution for creating and displaying advanced and customized metrics from your Genesys Cloud Contact Center. displayDings is an ideal tool to provide your teams and queues with extended visual information quickly and easily visible, individually. What&#8217;s ? displayDings is a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5759,"parent":2690,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper tve_wp_shortcode\"><div class=\"tve_shortcode_raw\" style=\"display: none\">___TVE_SHORTCODE_RAW__&lt;p style=\"\"&gt;&lt;strong&gt;&lt;span style=\"\"&gt;Individuelle Dashboard-Werte f\u00fcr Genesys Cloud - in Echtzeit und historisch.&lt;\/span&gt;&lt;\/strong&gt;&lt;\/p&gt;\n&lt;p&gt;&lt;span&gt;&lt;a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/displayDings01.webp\"&gt;&lt;img alt=\"displayDings Wallboard\" data-id=\"5738\" width=\"398\" data-init-width=\"884\" height=\"550\" data-init-height=\"1221\" title=\"displayDings01\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/displayDings01.webp\" data-width=\"398\" data-height=\"550\" data-link-wrap=\"true\" style=\"\" loading=\"lazy\"&gt;&lt;\/a&gt;&lt;\/span&gt;&lt;\/p&gt;\n&lt;p style=\"text-align: left;\"&gt;Unser display&lt;strong&gt;Dings&lt;\/strong&gt; ist die Out-of-the-Box-L\u00f6sung f\u00fcr die Erstellung und Anzeige erweiterter und individueller Metriken aus Ihrem Genesys Cloud Contact Center.&lt;\/p&gt;\n&lt;p&gt;&lt;span&gt;&lt;img alt=\"displayDings Notebook\" data-id=\"5740\" width=\"663\" data-init-width=\"1033\" height=\"392\" data-init-height=\"611\" title=\"displayDings02\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/displayDings02.webp\" data-width=\"663\" data-height=\"392\" style=\"\" loading=\"lazy\"&gt;&lt;\/span&gt;&lt;\/p&gt;\n&lt;p style=\"text-align: left;\"&gt;display&lt;strong&gt;Dings&lt;\/strong&gt; ist ein ideales Instrument um Ihren Teams und Queues erweiterte visuelle Informationen schnell und leicht ersichtlich, individuell zur Verf\u00fcgung zu stellen.&amp;nbsp;&lt;\/p&gt;\n&lt;p&gt;&lt;span&gt;&lt;img alt=\"Was ist displayDings?\" data-id=\"5748\" width=\"266\" data-init-width=\"720\" height=\"40\" data-init-height=\"108\" title=\"was ist dispayDings\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/was-ist-dispayDings.png\" data-width=\"266\" data-height=\"40\" style=\"\" loading=\"lazy\"&gt;&lt;\/span&gt;&lt;\/p&gt;\n&lt;p style=\"\"&gt;&lt;span style=\"color: var(--tcb-skin-color-0);\"&gt;display&lt;\/span&gt;&lt;span style=\"color: var(--tcb-color-0);\"&gt;&lt;strong&gt;D&lt;\/strong&gt;&lt;\/span&gt;&lt;span style=\"color: var(--tcb-color-1);\"&gt;&lt;strong&gt;ings&lt;\/strong&gt;&lt;\/span&gt; ist ein hochgradig anpassbares Out-of-the-Box-Paket f\u00fcr verschiedene Metriken und Statistiken, in Echtzeit. Alle diese Statistiken k\u00f6nnen browserbasiert auf einem PC, auf einer Wandtafel oder auch auf einem mobilen Ger\u00e4t angezeigt werden.&lt;\/p&gt;\n&lt;p style=\"\"&gt;Werden definierte Schwellenwerte \u00fcber- oder unterschritten, k\u00f6nnen Warnungen farblich auf dem Bildschirm dargestellt oder Benachrichtigungen \u00fcber IM-Clients (Webex, Microsoft Teams, ...), SMS und E-Mail an einen Vorgesetzten gesendet werden.&lt;\/p&gt;\n&lt;p style=\"\"&gt;Im Standardpaket ist alles auf Teams oder Abteilungen ausgerichtet, und ein Team kann aus einer oder mehreren Warteschlangen bestehen. Rechte k\u00f6nnen sehr granular auf Rollen-\/Berechtigungsbasis zugewiesen werden (Agent, Teamleiter, alle) und alle k\u00f6nnen unterschiedliche Berechtigungen haben, sogar aufgeschl\u00fcsselt nach der Leistung eines Agenten. Vordefinierte Layouts helfen Ihnen dabei, dies sehr schnell einzurichten. Alles ist individuell konfigurierbar und kann an die spezifischen Bed\u00fcrfnisse jedes einzelnen Kunden angepasst werden.&lt;\/p&gt;\n&lt;p style=\"\"&gt;Wir nutzen die von Genesys Cloud zur Verf\u00fcgung gestellten Metriken sowie interne Daten, aus denen eine Vielzahl von Werten berechnet werden kann. Optional k\u00f6nnen auch weitere Daten, z. B. SQL-Quellen oder Drittsysteme, die \u00fcber RESTful APIs zug\u00e4nglich sind, integriert oder die Daten in MS Excel oder andere BI-Systeme exportiert werden.&lt;\/p&gt;\n&lt;p style=\"\"&gt;Es handelt sich um ein Cloud-basiertes Angebot, bei dem keine Software installiert werden muss und das in k\u00fcrzester Zeit einsatzbereit ist.Nutzen Sie diese wertvollen Daten, um Entscheidungen zu treffen, die sich auf Ihre SLAs und KPIs in Echtzeit auswirken, und steigern Sie den Erfolg Ihres Genesys Cloud Contact Centers!&amp;nbsp;&lt;\/p&gt;\n&lt;p \"=\"\" =\"\"=\"\" style=\"text-align: left;\" tve-droppable\"=\"\"&gt;&lt;strong&gt;Erweiterte grafische Anzeige- und Gestaltungsoptionen:&lt;\/strong&gt;&lt;\/p&gt;\n&lt;p style=\"\"&gt;Flexible Optionen zur Aufnahme zus\u00e4tzlicher Informationen, die nicht von Genesys stammen,\u000bund zur Anzeige anderer Informationen als Genesys KPIs&lt;\/p&gt;\n&lt;p style=\"\"&gt;Erstellen und \u00c4ndern von Dashboards durch den Teamleiter&lt;\/p&gt;\n&lt;p style=\"\"&gt;Automatisches Umschalten zwischen Dashboard-Ansichten&lt;\/p&gt;\n&lt;p style=\"\"&gt;Erweiterte Rollen und Berechtigungen&lt;\/p&gt;\n&lt;p style=\"\"&gt;Verschiedene Kan\u00e4le, Gruppen, KPI's&lt;\/p&gt;\n&lt;p \"=\"\" =\"\"=\"\" style=\"text-align: left;\" tve-droppable\"=\"\"&gt;&lt;strong&gt;Diese Metriken sind in der Standardl\u00f6sung sofort verf\u00fcgbar: &lt;\/strong&gt;&lt;\/p&gt;\n&lt;p style=\"\"&gt;&lt;strong&gt;Per Agent&lt;\/strong&gt;&lt;\/p&gt;\n&lt;p style=\"\"&gt;Number of Inbound\/Outbound Calls (amount)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Agent Presence\/RoutingStatu&lt;\/p&gt;\n&lt;p&gt;Agent Status (list)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Erweiterte Rollen und Berechtigungen&lt;\/p&gt;\n&lt;p style=\"\"&gt;Verschiedene Kan\u00e4le, Gruppen, KPI's&lt;\/p&gt;\n&lt;p style=\"\"&gt;Verschiedene Kan\u00e4le, Gruppen, KPI's&lt;\/p&gt;\n&lt;p style=\"\"&gt;&lt;strong&gt;Per Team&lt;\/strong&gt;&lt;\/p&gt;\n&lt;p style=\"\"&gt;Availability (%) per day&lt;\/p&gt;\n&lt;p style=\"\"&gt;Availability (%) per interval (30 min)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Service Level (%) per day&lt;\/p&gt;\n&lt;p style=\"\"&gt;Service Level (%) per interval (30 min)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Average waiting time (time)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Average call duration (time)&lt;\/p&gt;\n&lt;p&gt;Waiting calls (amount)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Calls in progress (amount)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Total number of calls per day (amount)&lt;\/p&gt;\n&lt;p style=\"\"&gt;RONA Quote (amount)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Number of calls that waited longer than 30 sec per day (amount)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Number of calls that waited longer than 60 sec per day (amount)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Number of calls that waited longer than 3 min per day (amount)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Number of calls that waited longer than 5 min per day (amount)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Number of calls that waited longer than 10 min per day (amount)&lt;\/p&gt;\n&lt;p style=\"\"&gt;Number of calls that did NOT wait longer than 30 sec per day (amount)&lt;\/p&gt;\n&lt;p&gt;&lt;span&gt;&lt;img alt=\"displayDings-Clip\" data-id=\"5753\" width=\"100\" data-init-width=\"1160\" height=\"66\" data-init-height=\"768\" title=\"displayDings-Clip\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/11\/displayDings-Clip.png\" data-width=\"100\" data-height=\"66\" style=\"\" loading=\"lazy\"&gt;&lt;\/span&gt;&lt;\/p&gt;\n&lt;h5 style=\"\"&gt;HABEN WIR IHR INTERESSE GEWECKT?&lt;\/h5&gt;\n&lt;p \"=\"\" style=\"\" tve-u-61a5ea920f3131\"=\"\"&gt;&lt;strong&gt;Kontaktieren Sie uns!&lt;\/strong&gt;&lt;\/p&gt;\n&lt;p \"=\"\" style=\"\" tve-u-61a5ea920f3131\"=\"\"&gt;&lt;strong&gt;&lt;\/strong&gt;Als Deliberate helfen wir Ihnen gerne dabei, Ihren Kundenservice auf ein neues Niveau zu heben.&lt;\/p&gt;\n&lt;p \"=\"\" tve-u-61a5ea920f3131\"=\"\" style=\"\"&gt;\n__TVE_SHORTCODE_RAW___<\/div><\/div>","tve_custom_css":"","tve_user_custom_css":"","tve_globals":{"e":"1","font_cls":[]},"tcb2_ready":1,"tcb_editor_enabled":1,"tve_landing_page":"tcb2-shapeshift-blank-page","_tve_header":"12101","_tve_footer":"2733"},"class_list":["post-5761","page","type-page","status-publish","has-post-thumbnail","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliberate GmbH - displayDings - Dashboard for Genesys Cloud<\/title>\n<meta name=\"description\" content=\"Dashboard solution for Genesys Cloud. 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