{"id":4749,"date":"2021-04-07T11:06:06","date_gmt":"2021-04-07T09:06:06","guid":{"rendered":"https:\/\/deliberate.de\/?page_id=4749"},"modified":"2024-11-22T16:44:52","modified_gmt":"2024-11-22T15:44:52","slug":"smart-ivr","status":"publish","type":"page","link":"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/","title":{"rendered":"smart-ivr"},"content":{"rendered":"<p style=\"\"><span style=\"color: rgb(244, 145, 0);\">smar<\/span><strong><span style=\"color: var(--tcb-color-0);\">T<\/span><\/strong><strong><span style=\"color: var(--tcb-color-2);\">&#8211;<\/span><span style=\"color: var(--tcb-color-1) ;\">IVR<\/span><\/strong><span style=\"color: rgb(106, 107, 108);\">&nbsp;is a visual IVR solution developed by Deliberate based on Genesys Cloud.<\/span><\/p>\n<p style=\"\">Every customer has probably already had some experience with an IVR &#8211; Interactive Voice Response. Mostly in the form of selection menus or queries via which the caller can make entries on the telephone by means of speech (or key dialing). Be it for navigation or authentication, up to the execution of complete self-services or voice applications. Unfortunately for the customer, this is often very cumbersome and not user-friendly.The visual IVR solution&nbsp;<strong><span><span><strong><span><span><span>smar<\/span><strong><span>T<\/span><\/strong><strong><span>&#8211;<\/span><span>IVR<\/span><\/strong><\/span><strong><span><\/span><\/strong><strong><span><\/span><\/strong><\/span><\/strong><\/span><strong><span><\/span><\/strong><strong><span><\/span><\/strong><\/span><\/strong> now offers the possibility to display menus and queries on the screen parallel to the voice call and to navigate, select and make entries via them. Even complex applications can be displayed with good usability.<\/p>\n<p style=\"text-align: center;\">The visualization of an IVR leads to simpler, more comfortableand also error-free operation and thus also to more customer acceptance.<\/p>\n<p><span><img decoding=\"async\" alt=\"visualIVR-process\" data-id=\"3904\" width=\"640\" data-init-width=\"1846\" height=\"268\" data-init-height=\"772\" title=\"visualIVR-process\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/visualIVR-process.png\" data-width=\"640\" data-height=\"268\" style=\"aspect-ratio: auto 1846 \/ 772;\"><\/span><\/p>\n<p \"=\"\" =\"\"=\"\" style=\"text-align: center;\" tve-droppable\"=\"\"><strong>Benefits:<\/strong><\/p>\n<p style=\"text-align: left;\">Increased customer satisfaction<\/p>\n<p style=\"\">Increased use of digital services<\/p>\n<p style=\"\">Reduced workload for employees<\/p>\n<p style=\"\">Faster and easier for users<\/p>\n<p style=\"\">Reduction of process unit costs<\/p>\n<p style=\"\">Speed by automation<\/p>\n<p style=\"text-align: center;\"><strong>Potential Use Cases:<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"visual IVR use cases\" data-id=\"3916\" width=\"560\" data-init-width=\"800\" height=\"428\" data-init-height=\"611\" title=\"visual-IVR-use-cases_ENG\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/visual-IVR-use-cases_ENG.png\" data-width=\"560\" data-height=\"428\" style=\"aspect-ratio: auto 800 \/ 611;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"1269\" width=\"100\" data-init-width=\"387\" height=\"78\" data-init-height=\"300\" title=\"blinkydings_CCworker_icon\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/blinkydings_CCworker_icon.png\" data-width=\"100\" data-height=\"78\" style=\"aspect-ratio: auto 387 \/ 300;\" loading=\"lazy\"><\/span><\/p>\n<h5 style=\"\">HAVE WE AROUSED YOUR INTEREST?<\/h5>\n<p \"=\"\" style=\"\" tve-u-605e0a46cce335\"=\"\"><strong>Contact us!<\/strong><\/p>\n<p \"=\"\" style=\"\" tve-u-605e0a46cce335\"=\"\">As Deliberate, we are happy to help you take your customer service to the next level.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>smarT&#8211;IVR&nbsp;is a visual IVR solution developed by Deliberate based on Genesys Cloud. Every customer has probably already had some experience with an IVR &#8211; Interactive Voice Response. Mostly in the form of selection menus or queries via which the caller can make entries on the telephone by means of speech (or key dialing). Be it [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4763,"parent":2690,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4749","page","type-page","status-publish","has-post-thumbnail","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliberate GmbH - smart-ivr - Genesys Cloud Add-On<\/title>\n<meta name=\"description\" content=\"smart-IVR is a visual IVR solution developed by Deliberate based on Genesys Cloud. The visualization of an IVR leads to a simpler, more comfortable and also error-free operation and thus also to more customer acceptance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"smart-ivr\" \/>\n<meta property=\"og:description\" content=\"smart-IVR is a visual IVR solution developed by Deliberate based on Genesys Cloud. The visualization of an IVR leads to a simpler, more comfortable and also error-free operation and thus also to more customer acceptance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliberate GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DeliberateGmbH\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-22T15:44:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/04\/facebook-smart-IVR.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/deliberate.de\\\/en\\\/contact-center\\\/smart-ivr\\\/\",\"url\":\"https:\\\/\\\/deliberate.de\\\/en\\\/contact-center\\\/smart-ivr\\\/\",\"name\":\"Deliberate GmbH - smart-ivr - Genesys Cloud Add-On\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/deliberate.de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/deliberate.de\\\/en\\\/contact-center\\\/smart-ivr\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/deliberate.de\\\/en\\\/contact-center\\\/smart-ivr\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/deliberate.de\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/facebook-smart-IVR.jpg\",\"datePublished\":\"2021-04-07T09:06:06+00:00\",\"dateModified\":\"2024-11-22T15:44:52+00:00\",\"description\":\"smart-IVR is a visual IVR solution developed by Deliberate based on Genesys Cloud. The visualization of an IVR leads to a simpler, more comfortable and also error-free operation and thus also to more customer acceptance.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/deliberate.de\\\/en\\\/contact-center\\\/smart-ivr\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/deliberate.de\\\/en\\\/contact-center\\\/smart-ivr\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/deliberate.de\\\/en\\\/contact-center\\\/smart-ivr\\\/#primaryimage\",\"url\":\"https:\\\/\\\/deliberate.de\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/facebook-smart-IVR.jpg\",\"contentUrl\":\"https:\\\/\\\/deliberate.de\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/facebook-smart-IVR.jpg\",\"width\":1200,\"height\":628,\"caption\":\"smart-IVR\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/deliberate.de\\\/en\\\/contact-center\\\/smart-ivr\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/deliberate.de\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact-Center\",\"item\":\"https:\\\/\\\/deliberate.de\\\/en\\\/contact-center\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"smart-ivr\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/deliberate.de\\\/#website\",\"url\":\"https:\\\/\\\/deliberate.de\\\/\",\"name\":\"Deliberate GmbH\",\"description\":\"Contact-Center Solutions\",\"publisher\":{\"@id\":\"https:\\\/\\\/deliberate.de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/deliberate.de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/deliberate.de\\\/#organization\",\"name\":\"Deliberate GmbH\",\"url\":\"https:\\\/\\\/deliberate.de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/deliberate.de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/deliberate.de\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/Deliberate-Logo-Header_RGB_280x180_trans.png\",\"contentUrl\":\"https:\\\/\\\/deliberate.de\\\/wp-content\\\/uploads\\\/2020\\\/08\\\/Deliberate-Logo-Header_RGB_280x180_trans.png\",\"width\":280,\"height\":180,\"caption\":\"Deliberate GmbH\"},\"image\":{\"@id\":\"https:\\\/\\\/deliberate.de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/DeliberateGmbH\\\/\",\"https:\\\/\\\/x.com\\\/DeliberateGmbh\",\"https:\\\/\\\/de.linkedin.com\\\/company\\\/deliberate-gmbh\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCe9AigBHnH-2-Jbjkmemwxg\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Deliberate GmbH - smart-ivr - Genesys Cloud Add-On","description":"smart-IVR is a visual IVR solution developed by Deliberate based on Genesys Cloud. The visualization of an IVR leads to a simpler, more comfortable and also error-free operation and thus also to more customer acceptance.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/","og_locale":"en_US","og_type":"article","og_title":"smart-ivr","og_description":"smart-IVR is a visual IVR solution developed by Deliberate based on Genesys Cloud. The visualization of an IVR leads to a simpler, more comfortable and also error-free operation and thus also to more customer acceptance.","og_url":"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/","og_site_name":"Deliberate GmbH","article_publisher":"https:\/\/www.facebook.com\/DeliberateGmbH\/","article_modified_time":"2024-11-22T15:44:52+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/04\/facebook-smart-IVR.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@DeliberateGmbh","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/","url":"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/","name":"Deliberate GmbH - smart-ivr - Genesys Cloud Add-On","isPartOf":{"@id":"https:\/\/deliberate.de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/#primaryimage"},"image":{"@id":"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/#primaryimage"},"thumbnailUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/04\/facebook-smart-IVR.jpg","datePublished":"2021-04-07T09:06:06+00:00","dateModified":"2024-11-22T15:44:52+00:00","description":"smart-IVR is a visual IVR solution developed by Deliberate based on Genesys Cloud. The visualization of an IVR leads to a simpler, more comfortable and also error-free operation and thus also to more customer acceptance.","breadcrumb":{"@id":"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/#primaryimage","url":"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/04\/facebook-smart-IVR.jpg","contentUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/04\/facebook-smart-IVR.jpg","width":1200,"height":628,"caption":"smart-IVR"},{"@type":"BreadcrumbList","@id":"https:\/\/deliberate.de\/en\/contact-center\/smart-ivr\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/deliberate.de\/en\/"},{"@type":"ListItem","position":2,"name":"Contact-Center","item":"https:\/\/deliberate.de\/en\/contact-center\/"},{"@type":"ListItem","position":3,"name":"smart-ivr"}]},{"@type":"WebSite","@id":"https:\/\/deliberate.de\/#website","url":"https:\/\/deliberate.de\/","name":"Deliberate GmbH","description":"Contact-Center Solutions","publisher":{"@id":"https:\/\/deliberate.de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/deliberate.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/deliberate.de\/#organization","name":"Deliberate GmbH","url":"https:\/\/deliberate.de\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/deliberate.de\/#\/schema\/logo\/image\/","url":"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png","contentUrl":"https:\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/Deliberate-Logo-Header_RGB_280x180_trans.png","width":280,"height":180,"caption":"Deliberate GmbH"},"image":{"@id":"https:\/\/deliberate.de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/DeliberateGmbH\/","https:\/\/x.com\/DeliberateGmbh","https:\/\/de.linkedin.com\/company\/deliberate-gmbh","https:\/\/www.youtube.com\/channel\/UCe9AigBHnH-2-Jbjkmemwxg"]}]}},"_links":{"self":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/pages\/4749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/comments?post=4749"}],"version-history":[{"count":19,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/pages\/4749\/revisions"}],"predecessor-version":[{"id":12204,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/pages\/4749\/revisions\/12204"}],"up":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/pages\/2690"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/media\/4763"}],"wp:attachment":[{"href":"https:\/\/deliberate.de\/en\/wp-json\/wp\/v2\/media?parent=4749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}