{"id":2813,"date":"2020-08-17T12:28:05","date_gmt":"2020-08-17T10:28:05","guid":{"rendered":"https:\/\/deliberate.de\/erfolge\/"},"modified":"2024-11-22T16:34:03","modified_gmt":"2024-11-22T15:34:03","slug":"successes","status":"publish","type":"page","link":"https:\/\/deliberate.de\/en\/successes\/","title":{"rendered":"Successes"},"content":{"rendered":"<p style=\"text-align: left;\"><strong>We are very satisfied with the switch to Genesys Cloud CX.<\/strong><\/p>\n<p style=\"\"><span style=\"font-size: 10px; color: var(--tcb-color-3);\">Annette Dauck, Senior Project Manager, Ringier AG<\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-size: 20px; color: var(--tcb-color-1);\">Accelerating digital strategy<\/span><\/strong><span style=\"font-size: 20px;\">Swiss media group transforms its operations in the cloud<\/span>Ringier AG, a Swiss media group with 6,400 employees, implemented the Genesys Cloud CX\u2122 platform to roll out its digital strategy. It used many new functionalities right from the start \u2014 empowering its internal IT staff to make adjustments at any time. Remote work has never been easier for Ringier, and the Genesys platform integrates seamlessly with Salesforce.A major challenge for Ringier in its transformation journey was that its on-premises technology \u2014 bulky, inflexible and outdated \u2014 no longer met the company\u2019s ambitious requirements. Ringier needed a modern, high-performance solution that aligned with its overarching cloud strategy; that\u2019s why the company chose to move to the Genesys Cloud CX platform with the help of Deliberate, a Genesys technology partner.<\/p>\n<p style=\"text-align: justify;\">Social concerns were also important to Ringier. Now blind contact center agents can navigate the platform with just a Braille keyboard. For this purpose, Ringier implemented the \u201e<a href=\"https:\/\/deliberate.de\/contact-center\/shortydings\/\" style=\"outline: none;\"><span>Shorty<\/span><strong><span>D<\/span><span>ings<\/span><\/strong><\/a>\u201c tool from the Genesys AppFoundry\u00ae Marketplace that provides hotkey shortcuts to control voice interactions and agent status from the keyboard \u2014 allowing the visually impaired to work efficiently in Genesys Cloud CX, even if their window isn\u2019t visible, is minimized or is covered by another application.<\/p>\n<p><span><img decoding=\"async\" alt=\"Logo Ringier AG\" data-id=\"9291\" width=\"140\" data-init-width=\"307\" height=\"28\" data-init-height=\"61\" title=\"ringier-ag_logo\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/03\/ringier-ag_logo.png\" data-width=\"140\" data-height=\"28\" style=\"aspect-ratio: auto 307 \/ 61;\" loading=\"lazy\"><\/span><\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Customer:<\/span><span style=\"font-size: 20px;\"><strong>Ringier AG<\/strong><\/span><\/p>\n<p style=\"\">Sector:<\/p>\n<p style=\"\">Media and digital services<\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Location:<\/span>Switzerland<\/p>\n<p style=\"\">Nutzer:<\/p>\n<p style=\"\">Genesys Cloud 2- 50 Contact Center Agents<\/p>\n<p style=\"\"><span style=\"font-size: 15px;\">Challenges:<\/span><\/p>\n<p style=\"\"><span style=\"font-size: 15px;\"><\/span><span style=\"\">\u2022 Enabling adjustments without service providers \u2022 Increasing contact center functionality \u2022 Enabling system integration<\/span><\/p>\n<p style=\"\"><span style=\"font-size: 15px;\">Results:<\/span><span style=\"\"><\/span><\/p>\n<p style=\"\"><span style=\"\">\u2022 Implemented entire range of cloud functionality \u2022 Seamless integration with CRM and ERP systems\u2022 Empowered internal IT staff \u2022 Supported company cloud strategy<\/span><\/p>\n<p style=\"text-align: justify;\"><strong>The Genesys Cloud meets our requirements 100 percent. (&#8230;) In general, we are very happy to have Deliberate GmbH as a strong partner at our side.<\/strong><\/p>\n<p style=\"\"><span style=\"font-size: 10px; color: var(--tcb-color-3);\">Project Manager at Paul Hartmann AG<\/span><\/p>\n<p style=\"text-align: justify;\">Paul Hartmann AG is not only the oldest German bandaging materials factory, but also the manufacturer of well-known brand products such as Kneipp. Based in Heidenheim an der Brenz, the manufacturer of medical and care products is a broad-based, globally operating medium-sized company with a focus on diversification. The company, which has been in the market for 200 years, is aware of the importance of an adequate digitization strategy for its future success. Communication is a key component of this strategy.<\/p>\n<p style=\"text-align: justify;\">Paul Hartman has therefore decided to deploy the Genesys cloud platform in the contact center to expand its communication strategy. Deliberate implemented the solution, which now completely covers the areas of inbound, outbound, chat and e-mail.<\/p>\n<p><span><img decoding=\"async\" alt=\"\" data-id=\"1838\" width=\"120\" data-init-width=\"583\" height=\"62\" data-init-height=\"300\" title=\"LOGO_Paul-Hartmann-AG\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/12\/LOGO_Paul-Hartmann-AG.png\" data-width=\"120\" data-height=\"62\" style=\"aspect-ratio: auto 583 \/ 300;\" loading=\"lazy\"><\/span><\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Customer:<\/span><strong><span style=\"font-size: 20px;\">Paul Hartmann AG<\/span><\/strong><\/p>\n<p style=\"\">Branch:<\/p>\n<p style=\"\">International Manufacturer of Medical and Care Products<\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Location:<\/span>Heidenheim an der Brenz<\/p>\n<p style=\"\">Users:<\/p>\n<p style=\"\">90 and growing<\/p>\n<p style=\"\"><span style=\"font-size: 15px;\">Challenges<\/span><\/p>\n<ul>\n<li style=\"\">Clear requirements through unambiguous IT strategy<\/li>\n<li style=\"\">Uncomplicated roll-out, administration and maintenance<\/li>\n<li style=\"\">Simple usability of the contact center solution<\/li>\n<li style=\"\">Problem-free integration with other systems<\/li>\n<li style=\"\">Cloud-based with maximum data protection and security<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>Instead of having to contact eight different providers for the PBX, as was previously the case, Genesys partner Deliberate is now the single point of contact for any maintenance or changes to the system via the ticket system.<\/strong><\/p>\n<p style=\"\"><span style=\"font-size: 10px; color: var(--tcb-color-3);\">Project Manager Food Multi<\/span><\/p>\n<p style=\"text-align: justify;\">A food producer from southern Germany achieved impressive growth in just a few years: from 4,000 to 24,000 employees.<\/p>\n<p style=\"text-align: justify;\">The challenge, however, was that the service infrastructure could no longer keep up with this development. It was too heterogeneous, not scalable enough, too maintenance-intensive and no longer up to date. no longer up to date. This was the verdict of the IT managers, who identified several construction sites at once.<\/p>\n<p style=\"text-align: justify;\">The solution to these problems was the Genesys Cloud\u2122, which also scored points with its unbeatable price-performance ratio.<\/p>\n<p style=\"text-align: center;\"><em>currently only German version available<\/em><\/p>\n<p><span><img decoding=\"async\" alt=\"\" data-id=\"3434\" width=\"120\" data-init-width=\"300\" height=\"42\" data-init-height=\"104\" title=\"logo-lebensmittelbranche-anonym\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/logo-lebensmittelbranche-anonym.png\" data-width=\"120\" data-height=\"42\" style=\"aspect-ratio: auto 300 \/ 104;\" loading=\"lazy\"><\/span><\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Customer:<\/span><strong><span style=\"font-size: 20px;\">Food Multi<\/span><\/strong><\/p>\n<p style=\"\">Branch:<\/p>\n<p style=\"\">Food Producer<\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Location:<\/span>Bavaria, Germany<\/p>\n<p style=\"\">Users:<\/p>\n<p style=\"\">10 and growing<\/p>\n<p style=\"\"><span style=\"font-size: 15px;\">Challenges<\/span><\/p>\n<ul>\n<li style=\"\">Complex heterogeneous service infrastructure<\/li>\n<li style=\"\">Lack of scalability<\/li>\n<li style=\"\">High maintenance<\/li>\n<li style=\"\">Not up to date and lacking future security<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>Genesys Cloud CX is the solution that delivers exactly what we expected. The system is highly sophisticated. The teamwork with Deliberate has also been very professional and extremely competent at all times. We have had an excellent working relationship.<\/strong><\/p>\n<p style=\"\"><span style=\"font-size: 10px; color: var(--tcb-color-3);\">Christoph Schuler, Head of Operations, CarGarantie Courtage SARL<\/span><\/p>\n<p style=\"text-align: justify;\">CarGarantie Courtage SARL, French subsidiary of CarGarantie, is a B2B insurance broker and service provider designed for maximum quality. The company wants to sustain this quality in its customer service and therefore switched to Genesys Cloud CXTM.<\/p>\n<p style=\"text-align: justify;\">With more than 50 years of experience and around 200 million euros in premium income per year, as well as a market presence in 19 countries, CG Car-Garantie Versicherungs-AG (CarGarantie) is one of the leading specialist insurers for warranty and customer loyalty programs for new and used vehicles in Europe for brand dealers. More than 40 manufacturers\/importers and more than 23,000 specialized brand dealers rely on CarGarantie&#8217;s individualized warranty programs and the high service quality of CarGarantie. As a reliable partner, CarGarantie focuses on stability and a long-term approach.<\/p>\n<p style=\"text-align: center;\"><em>currently only German version available<\/em><\/p>\n<p><span><img decoding=\"async\" alt=\"logo cargarantie courtage\" data-id=\"5338\" width=\"120\" data-init-width=\"1569\" height=\"33\" data-init-height=\"428\" title=\"Logo_CGCourtage_300dpi\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/08\/Logo_CGCourtage_300dpi.png\" data-width=\"120\" data-height=\"33\" style=\"aspect-ratio: auto 1569 \/ 428;\" loading=\"lazy\"><\/span><\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Customer:<\/span><strong><span style=\"font-size: 20px;\">CarGarantie Courtage SARL<\/span><\/strong><\/p>\n<p style=\"\">Branch:<\/p>\n<p style=\"\">Insurance Broker\/Service Provider B2B<\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Location:<\/span>Mulhouse, Elsass<\/p>\n<p style=\"\">Users:<\/p>\n<p style=\"\">up to 70<\/p>\n<p style=\"\"><span style=\"font-size: 15px;\">Challenges<\/span><\/p>\n<ul>\n<li style=\"\">International, multilingual project<\/li>\n<li style=\"\">Maximum demands on service quality and time<\/li>\n<li style=\"\">No skillbased routing, but classification into groups<\/li>\n<li style=\"\">Fast, simple and transparent scalability<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>With Genesys Cloud, we can obtain all functionalities from the one, central system of one manufacturer, which is important to us. And with Deliberate, we have a competent partner at our side who is providing us with the best possible support on our way into the digital future.<\/strong><\/p>\n<p style=\"\"><span style=\"font-size: 10px; color: var(--tcb-color-3);\">Hans-J\u00f6rg Fadda, Diplom EconomistManaging Director of eco24 GmbH<\/span><\/p>\n<p style=\"text-align: justify;\">A lot often comes together for the customers of eco24, a private debt consulting firm based in G\u00f6ppingen, Germany. In order to maintain an overview at all times, cushion the sudden increase in communication volume and make well-founded decisions together with the customers, it was necessary to switch to a reliable, cloud-based and central communication solution.<\/p>\n<p style=\"text-align: justify;\">Genesys Cloud provided debt counseling with exactly the functionality they required. The reliable implementation partner in the very quickly realized project was the Genesys Advanced Cloud Partner Deliberate from B\u00f6blingen.<\/p>\n<p><span><img decoding=\"async\" alt=\"\" data-id=\"1347\" width=\"75\" data-init-width=\"300\" height=\"75\" data-init-height=\"300\" title=\"eco24-logo_300\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/12\/eco24-logo_300.png\" data-width=\"75\" data-height=\"75\" style=\"aspect-ratio: auto 300 \/ 300;\" loading=\"lazy\"><\/span><\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Customer:<\/span><strong><span style=\"font-size: 20px;\">eco24 GmbH<\/span><\/strong><\/p>\n<p style=\"\">Branch:<\/p>\n<p style=\"\">Debt Counseling for Private Individuals<\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Locations:<\/span>G\u00f6ppingen and Halle a. d. Saale<\/p>\n<p style=\"\">Users:<\/p>\n<p style=\"\">58 and growing<\/p>\n<p style=\"\"><span style=\"font-size: 15px;\">Challenges<\/span><\/p>\n<ul>\n<li style=\"\">Lack of compatibility with Salesforce<\/li>\n<li style=\"\">No robust reporting<\/li>\n<li style=\"\">Lack of flexibility<\/li>\n<li style=\"\">Costly telephony<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>Thanks to the Genesys partner Deliberate and its training training, we are able to quickly develop and adapt functions ourselves quickly develop and adapt functions ourselves.<\/strong><\/p>\n<p style=\"\"><span style=\"font-size: 10px; color: var(--tcb-color-3);\">Christoph OttoHead of IT Infrastructure B&amp;O Service AG<\/span><\/p>\n<p style=\"text-align: justify;\">B&amp;O plans, builds and repairs affordable housing. And with great success: in the three closely coordinated business areas of technology, construction and building technology and servicethe B&amp;O Group occupies a market-leading position as a technical service provider to the German housing industry.The company&#8217;s three service centers in Bad Aibling, Berlin and Eisleben are available around the clock for customers&#8217; tenants. The damage is professionally and preciselyand the fastest possible repair is initiated. Tenant satisfaction is the main goal &#8211; with success.Deliberate implemented the solution and provides managed services and support for the Genesys Cloud CX Contact Center.<\/p>\n<p><span><img decoding=\"async\" alt=\"B&amp;O Logo\" data-id=\"11464\" width=\"120\" data-init-width=\"850\" height=\"63\" data-init-height=\"446\" title=\"B&amp;O-Logo\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/03\/BO-Logo.png\" data-width=\"120\" data-height=\"63\" style=\"aspect-ratio: auto 850 \/ 446;\" loading=\"lazy\"><\/span><\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Kunde:<\/span><strong><span style=\"font-size: 20px;\">B&amp;O Service<\/span><\/strong><\/p>\n<p style=\"\">Branche:<\/p>\n<p style=\"\">Wohnungswirtschaft<\/p>\n<p style=\"\"><span style=\"font-size: 12px;\"><span>Location:<\/span><\/span>Bad Aibling, Deutschland<\/p>\n<p style=\"\">Users:<\/p>\n<p style=\"\">Genesys Cloud 2, concurrent<\/p>\n<p style=\"\">135 Agents, 400 Communicate-User&nbsp;<\/p>\n<p style=\"\"><span style=\"font-size: 15px;\">Challenges<\/span><\/p>\n<ul>\n<li>100% reliability and scaling<\/li>\n<li>Technically adapted to the timesImplement processes<\/li>\n<li>Individualization of processesof individual customers<\/li>\n<li>Strong emphasis on inbound business<\/li>\n<li>Opportunities for own developments<\/li>\n<\/ul>\n<p style=\"\">BACKGROUND<\/p>\n<p style=\"\">For the specific environments Genesys Contact Center and Cisco Unified Communications Manager, the customer reinforces by external expertise in the provision of operational services.<\/p>\n<p style=\"\">Managed Services Genesys Contact Center and Cisco Unfied Communications Manager.<\/p>\n<p style=\"\">Environment for end customer.<\/p>\n<p>Technology<\/p>\n<p style=\"\">Technical Platforms: Genesys Contact Center with Cisco CUCM.<\/p>\n<p style=\"\">BENEFITS<\/p>\n<p style=\"\">High quality operational performance for Genesys and Cisco in the overall context of the service workforce.<\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Customer:<\/span><strong><span style=\"font-size: 20px;\">Service Provider<\/span><\/strong><\/p>\n<p style=\"\">Branch:<\/p>\n<p style=\"\">Finance &amp; Insurance<\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Location:<\/span><\/p>\n<p style=\"\">M\u00fcnchen<\/p>\n<p style=\"\">Users:<\/p>\n<p style=\"\">4.000 telephony users, including about 650 service employees<\/p>\n<p style=\"\"><span style=\"font-size: 15px;\">Challenges<\/span><\/p>\n<ul>\n<li style=\"\">Managed Services<\/li>\n<li style=\"\">Genesys Contact Center<\/li>\n<li style=\"\">Cisco Unified Communications Manager environment for the end customer<\/li>\n<\/ul>\n<p style=\"\">BACKGROUND \/ INITIAL SITUATION<\/p>\n<p style=\"\">The client was in the process of evaluating cloud contact center solutions.<\/p>\n<p style=\"\">The existing inbound and outbound solution, as well as the office telephony, was to be quickly replaced by a cloud solution &#8211; approx. 40 service employees and 260 business telephony users.<\/p>\n<p style=\"\">A significant improvement in accessibility should be achieved.<\/p>\n<p style=\"\">Inbound queue should allow customers to optionally request callbacks from the waiting field.<\/p>\n<p>APPROACH<\/p>\n<p style=\"\">In a customer workshop, the advantages of a cloud-based contact center solution and, as a result, the benefits of the Genesys Cloud solution were elaborated.<\/p>\n<p style=\"\">In an additional workshop, the customer requirements were recorded and documented, and the project was planned.<\/p>\n<p style=\"\">The implementation was successfully completed after the basic setup together with the customer in an agile project approach.<\/p>\n<p style=\"\">Benefits<\/p>\n<p style=\"\">The customer has received a cloud-based omnichannel contact center platform that can be used regardless of location.<\/p>\n<p style=\"\">Faster, consistent and transparent processes for inbound and outbound thanks to Salesforce integration.<\/p>\n<p style=\"\">One system for all employees, contact centers and office staff.<\/p>\n<p style=\"\">With the know-how built up over the course of the project on the customer&#8217;s side, as well as Deliberate&#8217;s service, the customer can react quickly and flexibly to future changes in requirements.<\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Customer:<\/span><strong><span style=\"font-size: 20px;\">Chancery<\/span><\/strong><strong><span style=\"font-size: 20px;\">for Consumer Protection<\/span><\/strong><\/p>\n<p style=\"\">Branch:<\/p>\n<p style=\"\">Legal Services &amp; Advocacy<\/p>\n<p style=\"\"><span style=\"font-size: 12px;\">Location:<\/span><\/p>\n<p style=\"\">Berlin<\/p>\n<p style=\"\">Nutzer:<\/p>\n<p style=\"\">about 40 Service Employees<\/p>\n<p style=\"\">about 260 Business Telephony Users<\/p>\n<p style=\"\"><span style=\"font-size: 15px;\">Challenges<\/span><\/p>\n<ul>\n<li style=\"\">Genesys Cloud Contact Center<\/li>\n<li style=\"\">Communicate \/ Business Telephony<\/li>\n<li style=\"\">Salesforce-Integration<\/li>\n<li style=\"\">Support<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We are very satisfied with the switch to Genesys Cloud CX. Annette Dauck, Senior Project Manager, Ringier AG Accelerating digital strategySwiss media group transforms its operations in the cloudRingier AG, a Swiss media group with 6,400 employees, implemented the Genesys Cloud CX\u2122 platform to roll out its digital strategy. It used many new functionalities right [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3777,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2813","page","type-page","status-publish","has-post-thumbnail","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliberate GmbH - Successes - A Selection of our Projects.<\/title>\n<meta name=\"description\" content=\"A small selection of our references from Genesys projects. 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