{"id":2739,"date":"2020-11-27T09:42:30","date_gmt":"2020-11-27T08:42:30","guid":{"rendered":"https:\/\/deliberate.de\/contact-center\/blinkydings\/"},"modified":"2024-11-22T16:41:50","modified_gmt":"2024-11-22T15:41:50","slug":"blinkydings","status":"publish","type":"page","link":"https:\/\/deliberate.de\/en\/contact-center\/blinkydings\/","title":{"rendered":"blinkyDings"},"content":{"rendered":"<p style=\"text-align: justify;\"><span>blinky<\/span><strong><span>D<\/span><span>ings<\/span><\/strong> is a functional extension for your Genesys Cloud CX application. It signals the current Genesys Cloud status of the agent and informs about incoming interactions easily visible for the whole customer service team and of course the agent itself. For pure Communicate users, for example, their personal or call status can be displayed. No call will get lost anymore.<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"font-size: 24px !important;\"><span>NEW&nbsp;<\/span><\/span><\/strong><span style=\"font-size: 20px !important;\">in version <strong>2.4<\/strong><\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"blinkyDings 2.4 - Monitoring\" data-id=\"11587\" width=\"853\" data-init-width=\"853\" height=\"282\" data-init-height=\"282\" title=\"monitoring_2-4\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/06\/monitoring_2-4-1.gif\" data-width=\"853\" data-height=\"282\" style=\"aspect-ratio: auto 853 \/ 282;\"><\/span><\/p>\n<ul>\n<li><span style=\"\"><strong>Enhanced Managerial Functions:<\/strong> Instantly alert agents when a manager starts monitoring, coaching, or recording, aligning with privacy regulations such as GDPR.<\/span><\/li>\n<li><span style=\"\"><strong>Improved Team Dynamics:<\/strong> Maintain awareness and preparedness across your teams,ensuring everyone operates at peak efficiency.<\/span><\/li>\n<li><span style=\"\"><strong>Boosted Agent Confidence:<\/strong> Agents are informed in real-time about supervisory actions, fostering a supportive and transparent work environment.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"\"><a href=\"https:\/\/deliberate.de\/en\/blinkydings-release-info\/\" style=\"outline: none;\"><em><span style=\"text-decoration: underline;\">All new features can be found in the release notes<\/span><\/em><\/a><\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\">The signaling is done visually via an information light connected to the PC via USBand\/or via desktop notification.<\/p>\n<p><span style=\"\"><img decoding=\"async\" alt=\"\" data-id=\"1247\" width=\"631\" data-init-width=\"1400\" height=\"80\" data-init-height=\"177\" title=\"cloudplusblinkypluskuando google\" loading=\"lazy\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/cloudplusblinkypluskuando-google.png\" data-width=\"631\" data-height=\"80\" style=\"aspect-ratio: auto 1400 \/ 177;\" mt-d=\"0\" ml-m=\"0\" mt-m=\"0\" center-v-d=\"false\"><\/span><\/p>\n<p style=\"text-align: center;\">&nbsp;Each status information can be individually assigned to a color.<\/p>\n<h2 style=\"text-align: center;\"><strong>START FREE 30 DAY TRIAL PERIOD NOW!<\/strong><\/h2>\n<p style=\"text-align: center;\">now directly to<\/p>\n<p><span><a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/82e2ead0-56b4-4569-802b-82dfe546815e\" target=\"_blank\"><img decoding=\"async\" alt=\"Button Genesys AppFoundry\" data-id=\"7432\" width=\"500\" data-init-width=\"971\" height=\"80\" data-init-height=\"155\" title=\"button_appfoundry\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/06\/button_appfoundry.png\" data-width=\"500\" data-height=\"80\" style=\"aspect-ratio: auto 971 \/ 155;\" data-link-wrap=\"true\"><\/a><\/span><\/p>\n<h5>Use Cases<\/h5>\n<p style=\"\"><strong><span style=\"--tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1) !important;\">Typical Situation:<\/span><\/strong><\/p>\n<ul>\n<li style=\"\"><span style=\"\">Notifications cannot be detected if the browser is running in the background or the user is not currently looking at the screen.&nbsp;<\/span><\/li>\n<li style=\"\"><span style=\"\">For users who do not work with a headset permanently (typical Communicate User), ringing is often not noticed.<\/span><\/li>\n<li style=\"\"><span style=\"\">Audible signaling is usually not desired in the contact center environment<\/span><\/li>\n<\/ul>\n<p style=\"\"><strong><span style=\"--tcb-applied-color: var$(--tcb-color-2) !important; color: var(--tcb-color-2) !important;\">Business Benefits:<\/span><\/strong><\/p>\n<ul>\n<li style=\"\"><span style=\"\">blinkyDings can show browser activity and incoming calls outside of the browser via screen or additional USB hardware.<\/span><\/li>\n<li style=\"\"><span style=\"\">User gets informed about Genesys activity while working in other application or browser tab.<\/span><\/li>\n<li style=\"\"><span style=\"\">Busylights can visually signal the current agent status and provide a quick overview of the group&#8217;s situation when multiple agents are working together, e.g. for supervisors or team managers.<\/span><\/li>\n<li style=\"\"><span>Employees can use hotkeys to change their busylight signaling to indicate they need assistance.<\/span><\/li>\n<li style=\"\"><span>The USB busylight is useful for indicating interaction status at a single workstation, whether at the office or home, to prevent disruptions from the environment.<\/span><\/li>\n<\/ul>\n<h5 style=\"\">Feature Summary<\/h5>\n<ul>\n<li style=\"\"><span style=\"\"><strong><span style=\"--tcb-applied-color: var$(--tcb-color-4) !important; color: var(--tcb-color-4) !important;\">NEW<\/span><\/strong><span style=\"--tcb-applied-color: var$(--tcb-color-4) !important; color: var(--tcb-color-4) !important;\">&nbsp;&#8211;&nbsp;<\/span><span>ability to signal when a manager is monitoring, coaching, or recording an agent\u2019s call.<\/span><\/span><\/li>\n<li><span style=\"\">Time-based queue monitoring and monitoring of the maximum number of calls in the queue enable simple priority and emergency management between queues.<\/span><\/li>\n<li style=\"\"><span style=\"\">A client application that extends the notification capabilities of Genesys Cloud CX TM.<\/span><\/li>\n<li style=\"\"><span style=\"\">Offers signaling for any agent-presence state, call-conversation state and routing &amp; queue status.<\/span><\/li>\n<li style=\"\"><span style=\"\">\u201cRequire Assistance\u201d feature (with HotKey) to notify and call for help (e.g. from supervisor).<\/span><\/li>\n<li style=\"\"><span style=\"\">Offers visual on-screen non-intrusive pop-up above all windows and to be positioned flexibly on all screens.<\/span><\/li>\n<li style=\"\"><span style=\"\">Pop-up screen positioning: Pop-up elements can be dragged to another position or to another screen and will be automatically saved in configuration.<\/span><\/li>\n<li style=\"\"><span style=\"\">Signaling style for each state can be configured to have individual color and blink behavior.<\/span><\/li>\n<\/ul>\n<h5 style=\"\">SCREENSHOTS<\/h5>\n<p><span><img decoding=\"async\" alt=\"blinkyDings Signaling\" data-id=\"11393\" width=\"178\" data-init-width=\"1024\" height=\"134\" data-init-height=\"768\" title=\"blinkyDings-V2-3_01\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/03\/blinkyDings-V2-3_01.webp\" data-width=\"178\" data-height=\"134\" style=\"aspect-ratio: auto 1024 \/ 768;\"><\/span><span><img decoding=\"async\" alt=\"blinkyDings Rule Expressions\" data-id=\"11403\" width=\"178\" data-init-width=\"1024\" height=\"108\" data-init-height=\"622\" title=\"blinkyDings-V2-3_04\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/03\/blinkyDings-V2-3_04.webp\" data-width=\"178\" data-height=\"108\" style=\"aspect-ratio: auto 1024 \/ 622;\"><\/span><span><img decoding=\"async\" alt=\"blinkyDings configuration\" data-id=\"11395\" width=\"178\" data-init-width=\"1024\" height=\"134\" data-init-height=\"768\" title=\"blinkyDings-V2-3_02\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/03\/blinkyDings-V2-3_02.webp\" data-width=\"178\" data-height=\"134\" style=\"aspect-ratio: auto 1024 \/ 768;\"><\/span><span><img decoding=\"async\" alt=\"blinkyDings Event Definition\" data-id=\"11397\" width=\"178\" data-init-width=\"1024\" height=\"138\" data-init-height=\"794\" title=\"blinkyDings-V2-3_06\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/03\/blinkyDings-V2-3_06.webp\" data-width=\"178\" data-height=\"138\" style=\"aspect-ratio: auto 1024 \/ 794;\"><\/span><span><img decoding=\"async\" alt=\"blinkyDings App Status\" data-id=\"11401\" width=\"178\" data-init-width=\"1024\" height=\"124\" data-init-height=\"714\" title=\"blinkyDings-V2-3_03\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/03\/blinkyDings-V2-3_03.webp\" data-width=\"178\" data-height=\"124\" style=\"aspect-ratio: auto 1024 \/ 714;\"><\/span><span><img decoding=\"async\" alt=\"blinkyDings App signaling configuration\" data-id=\"11399\" width=\"178\" data-init-width=\"1024\" height=\"219\" data-init-height=\"1258\" title=\"blinkyDings-V2-3_05\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/03\/blinkyDings-V2-3_05.webp\" data-width=\"178\" data-height=\"219\" style=\"aspect-ratio: auto 1024 \/ 1258;\"><\/span><\/p>\n<h5 style=\"\">About the ADD-ON<\/h5>\n<p \"=\"\" tve-u-176184a4d1f\"=\"\"><strong>Additional license fee requirered<\/strong><\/p>\n<p><span><a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/82e2ead0-56b4-4569-802b-82dfe546815e\" target=\"_blank\"><img decoding=\"async\" alt=\"Genesys AppFoundry\" data-id=\"7233\" width=\"230\" data-init-width=\"1200\" height=\"24\" data-init-height=\"127\" title=\"genesys-appfoundry\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/05\/genesys-appfoundry.png\" data-width=\"230\" data-height=\"24\" style=\"aspect-ratio: auto 1200 \/ 127;\" data-link-wrap=\"true\"><\/a><\/span><\/p>\n<p style=\"text-align: center;\"><em>(click to forward directly)<\/em><\/p>\n<p \"=\"\" tve-u-176184a4d1f\"=\"\"><strong>Current Version 2.3.0<\/strong><\/p>\n<p \"=\"\" tve-u-176184a4d1f\"=\"\" style=\"\"><strong>Datasheet<\/strong><\/p>\n<p><span><a href=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/07\/Flyer_blinkyDings_V2_EN_07_2022.pdf\" target=\"_blank\" rel=\"\"><img decoding=\"async\" alt=\"\" data-id=\"1325\" width=\"96\" data-init-width=\"140\" height=\"137\" data-init-height=\"200\" title=\"voschaubild_flyer_blinkyDings\" loading=\"lazy\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/voschaubild_flyer_blinkyDings.png\" data-width=\"96\" data-height=\"137\" style=\"aspect-ratio: auto 140 \/ 200;\" data-link-wrap=\"1\"><\/a><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"1269\" width=\"100\" data-init-width=\"387\" height=\"78\" data-init-height=\"300\" title=\"blinkydings_CCworker_icon\" loading=\"lazy\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/blinkydings_CCworker_icon.png\" data-width=\"100\" data-height=\"78\" style=\"aspect-ratio: auto 387 \/ 300;\"><\/span><\/p>\n<h5>HAVE WE WON YOUR INTEREST?<\/h5>\n<p \"=\"\" style=\"\" tve-u-176184a4d1f\"=\"\"><strong>Contact us!<\/strong>As Deliberate, we are happy to help you take your customer service to the next level.<\/p>\n<p><span><img decoding=\"async\" alt=\"\" data-id=\"1267\" width=\"91\" data-init-width=\"91\" height=\"100\" data-init-height=\"100\" title=\"kuando_icon-91x100\" loading=\"lazy\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/kuando_icon-91x100-1.png\" data-width=\"91\" data-height=\"100\" style=\"aspect-ratio: auto 91 \/ 100;\"><\/span><\/p>\n<h5 style=\"\">Hardware<\/h5>\n<p \"=\"\" tve-u-176184a4d1f\"=\"\" style=\"\">blinkyDings currently works with the following signal lights:<\/p>\n<p \"=\"\" tve-u-176184a4d1f\"=\"\" style=\"\">\n<ul>\n<li \"=\"\" tve-u-176184a4d1f\"=\"\" style=\"\">kuando Busylight \u2013 UC Alpha<\/li>\n<li \"=\"\" tve-u-176184a4d1f\"=\"\" style=\"\">kuando Busylight \u2013 UC Omega<\/li>\n<\/ul>\n<p style=\"\"><a href=\"https:\/\/www.plenom.com\/\" target=\"_blank\" style=\"outline: none;\" data-tcb_hover_state_parent=\"\">KUANDO BUSYLIGHT BY PLENOM &gt;&gt;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>blinkyDings is a functional extension for your Genesys Cloud CX application. It signals the current Genesys Cloud status of the agent and informs about incoming interactions easily visible for the whole customer service team and of course the agent itself. For pure Communicate users, for example, their personal or call status can be displayed. No [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3763,"parent":2690,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2739","page","type-page","status-publish","has-post-thumbnail","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliberate GmbH - blinkyDings - Genesys Cloud Add-On<\/title>\n<meta name=\"description\" content=\"Never miss a call again. blinkyDings is a special add-on for your Genesys Cloud application and signals the current Genesys Cloud status.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deliberate.de\/en\/contact-center\/blinkydings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"blinkyDings\" \/>\n<meta property=\"og:description\" content=\"Never miss a call again. blinkyDings is a special add-on for your Genesys Cloud application and signals the current Genesys Cloud status.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deliberate.de\/en\/contact-center\/blinkydings\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliberate GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DeliberateGmbH\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-22T15:41:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/blinkyDings_page_beitragsbild.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/deliberate.de\/en\/contact-center\/blinkydings\/\",\"url\":\"https:\/\/deliberate.de\/en\/contact-center\/blinkydings\/\",\"name\":\"Deliberate GmbH - 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