{"id":2643,"date":"2021-01-21T12:55:19","date_gmt":"2021-01-21T11:55:19","guid":{"rendered":"https:\/\/deliberate.de\/?page_id=2643"},"modified":"2024-11-22T16:31:36","modified_gmt":"2024-11-22T15:31:36","slug":"homepage","status":"publish","type":"page","link":"https:\/\/deliberate.de\/en\/","title":{"rendered":"Homepage"},"content":{"rendered":"<h2 style=\"text-align: justify;\">Communication technologies in the 21st century offer a customer experience where service speed reaches completely new levels. Call centers, contact centers or service centers offer your customers touchpoints that will determine customer satisfaction and loyalty in the time to come. With Genesys Cloud Contact Center solutions and our know-how, we lead your customer service into the future.<\/h2>\n<p style=\"text-align: center;\"><span style=\"font-family: &quot;Arial Black&quot;, Gadget, sans-serif; letter-spacing: 5px;\"><span style=\"color: var(--tcb-color-1);\">3<\/span><span style=\"\">x<\/span><span style=\"color: var(--tcb-skin-color-0);\">5<\/span><\/span><span style=\"font-size: 34px;\">&nbsp; &nbsp;reasons for &#8230;<\/span><\/p>\n<p><span><a href=\"https:\/\/deliberate.de\/en\/contact-center\/\" rel=\"\"><img loading=\"lazy\" decoding=\"async\" alt=\"cloud contact center\" data-id=\"213\" width=\"230\" data-init-width=\"300\" height=\"230\" data-init-height=\"300\" title=\"cloud-contactcenter_pikto\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/cloud-contactcenter_pikto.png\" data-width=\"230\" data-height=\"230\" style=\"aspect-ratio: auto 300 \/ 300;\" data-link-wrap=\"true\"><\/a><\/span><\/p>\n<ul>\n<li style=\"\"><span style=\"\">Future-proof and always on. Always up-to-date, always available<\/span><\/li>\n<li style=\"\"><span style=\"\">No operating effort &#8211; more time for your customers<\/span><\/li>\n<li style=\"\"><span style=\"\">Scalable &#8211; suitable for any size<\/span><\/li>\n<li><span>Agility &#8211; flexible expansion&nbsp;<\/span><\/li>\n<li><span>OPEX instead of CAPEX &#8211; pay only what you use<\/span><\/li>\n<\/ul>\n<p><span style=\"\"><a href=\"https:\/\/deliberate.de\/en\/contact-center\/genesys-cloud\/\" rel=\"\"><img decoding=\"async\" alt=\"Genesys Cloud CX\" data-id=\"8646\" width=\"224\" data-init-width=\"300\" height=\"224\" data-init-height=\"300\" title=\"Genesys-Cloud-CX-300px\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/10\/Genesys-Cloud-CX-300px.png\" data-width=\"224\" data-height=\"224\" style=\"aspect-ratio: auto 300 \/ 300;\" ml-d=\"0\" mt-d=\"0\" data-link-wrap=\"true\" loading=\"lazy\"><\/a><\/span><\/p>\n<ul>\n<li style=\"\"><span style=\"\">Omnichannel &#8211; accessible via any channel<\/span><\/li>\n<li style=\"\"><span style=\"\">Cloud PBX &#8211; UC functions already included<\/span><\/li>\n<li style=\"\"><span style=\"\">Reporting &#8211; all KPIs at a glance<\/span><\/li>\n<li style=\"\"><span style=\"\">Bots and AI &#8211; ahead of the curve<\/span><\/li>\n<li style=\"\"><span style=\"\">CRM Integration &#8211; using data assets effectively<\/span><\/li>\n<\/ul>\n<p><span><a href=\"https:\/\/deliberate.de\/en\/contact-center\/with-deliberate-into-the-cloud\/\" rel=\"\"><img loading=\"lazy\" decoding=\"async\" alt=\"genesys cloud with deliberate\" data-id=\"602\" width=\"225\" data-init-width=\"300\" height=\"225\" data-init-height=\"300\" title=\"Deliberate-balls_pikto\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/Deliberate-balls_pikto-1.png\" data-width=\"225\" data-height=\"225\" style=\"aspect-ratio: auto 300 \/ 300;\" data-link-wrap=\"true\"><\/a><\/span><\/p>\n<ul>\n<li style=\"\"><span style=\"\">Many years of experience &#8211; more than ten years of success on the market<\/span><\/li>\n<li style=\"\"><span style=\"\">Cloud native DNA<\/span><\/li>\n<li style=\"\"><span style=\"\">All-from-one &#8211; holistic approach<\/span><\/li>\n<li style=\"\"><span style=\"\">Certified Genesys Technology &amp; AppFoundry Partner<\/span><\/li>\n<li><span>We understand customer service, cloud and last but not least you and your customers<\/span><\/li>\n<\/ul>\n<h2 style=\"\"><strong>NEWS &#8211; our latest article<\/strong><\/h2>\n<p style=\"font-size: var(--tve-font-size, 13px);\"><span data-attr-date-format=\"F j, Y\" data-attr-date-format-select=\"F j, Y\" data-attr-link=\"0\" data-attr-rel=\"0\" data-attr-show-time=\"0\" data-attr-target=\"1\" data-attr-time-format=\"\" data-attr-time-format-select=\"g:i a\" data-attr-type=\"published\" data-extra_key=\"\" data-option-inline=\"1\" data-shortcode=\"tcb_post_published_date\" data-shortcode-name=\"Post date\" style=\"\">M\u00e4rz 19, 2024 <\/span><\/p>\n<h2 style=\"\"><span data-attr-link=\"1\" data-attr-rel=\"0\" data-attr-target=\"0\" data-extra_key=\"\" data-option-inline=\"1\" data-shortcode=\"tcb_post_title\" data-shortcode-name=\"Post title\" data-attr-css=\"tve-u-174358d4f67\" data-attr-static-link=\"{&quot;className&quot;:&quot;&quot;,&quot;href&quot;:&quot;https:\/\/deliberate.de\/en\/2024\/03\/19\/kunden-erwarten-heute-mehr\/&quot;,&quot;title&quot;:&quot;\u201cCustomers expect more today\u201d&quot;,&quot;data-css&quot;:&quot;tve-u-174358d4f67&quot;,&quot;class&quot;:&quot;&quot;}\"><a href=\"https:\/\/deliberate.de\/en\/2024\/03\/19\/kunden-erwarten-heute-mehr\/\" title=\"\u201eCustomers expect more today\u201c\">\u201eCustomers expect more today\u201c<\/a><\/span><\/h2>\n<p>About customer trips that have nothing to do with vacations and service centers that don&#8217;t just serve as hotlines. An interview with Markus Lill and Thomas Denk, Managing Directors of Deliberate GmbH.<\/p>\n<p><a href=\"https:\/\/deliberate.de\/en\/2024\/03\/19\/kunden-erwarten-heute-mehr\/#more-11492\">&#8230;<\/a><a href=\"https:\/\/deliberate.de\/en\/2024\/03\/19\/kunden-erwarten-heute-mehr\/\"><span style=\"\"><span style=\"\" data-tcb_hover_state_parent=\"\">READ THE ENTIRE ARTICLE<\/span><\/span><\/a><\/p>\n<h2 style=\"text-align: center;\"><strong>Our Software &#8211; APPLIcATIONs FoR GENESYS CLOUD CX<\/strong><\/h2>\n<p><span><a href=\"https:\/\/deliberate.de\/en\/software\/\"><img decoding=\"async\" alt=\"\u00dcbersicht unserer Applikationen f\u00fcr Genesys Cloud CX\" data-id=\"8635\" width=\"569\" data-init-width=\"1024\" height=\"693\" data-init-height=\"693\" title=\"software-cards-all\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/10\/software-cards-all.png\" data-width=\"569\" style=\"aspect-ratio: auto 1024 \/ 693;\" data-link-wrap=\"true\"><\/a><\/span><\/p>\n<p style=\"text-align: center;\"><strong>Deliberate is&nbsp;<\/strong><\/p>\n<p style=\"text-align: right;\"><strong>Deliberate is&nbsp;<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"Genesys Resell-, Technology- and AppFoundry-Partner\" data-id=\"8620\" width=\"273\" data-init-width=\"1248\" height=\"54\" data-init-height=\"246\" title=\"Genesys Partner_long\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2022\/10\/Genesys-Partner_long.png\" data-width=\"273\" data-height=\"54\" style=\"aspect-ratio: auto 1248 \/ 246;\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>Our proprietary software <span style=\"font-size: 20px;\">products <\/span>create value for users and customers of the Genesys Cloud CX platform.<\/strong><\/p>\n<h2 style=\"text-align: center;\"><strong>OUR SPECTRUM OF SERVICES<\/strong><\/h2>\n<h3 style=\"text-align: left;\"><a href=\"https:\/\/deliberate.de\/en\/our-services\/#startconsulting\" style=\"outline: none;\">Consulting<\/a><\/h3>\n<p>QUALITY IS THE RESULT OF KNOW-HOW AND COMPETENCE<\/p>\n<p>We help you to find out your real requirements and to formulate what you actually need. Tailor-made and manageable!<\/p>\n<p><span style=\"\"><a href=\"https:\/\/deliberate.de\/en\/our-services\/#startconsulting\"><img loading=\"lazy\" decoding=\"async\" alt=\"consulting\" data-id=\"275\" width=\"125\" data-init-width=\"300\" height=\"125\" data-init-height=\"300\" title=\"consulting-logo\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/consulting-logo.png\" data-width=\"125\" data-height=\"125\" style=\"aspect-ratio: auto 300 \/ 300;\" mt-d=\"0\" ml-d=\"0\" data-link-wrap=\"true\"><\/a><\/span><\/p>\n<h3 style=\"text-align: left;\"><a href=\"https:\/\/deliberate.de\/en\/our-services\/#startservices\" style=\"outline: none;\">Service<\/a><\/h3>\n<p style=\"\">SAFE, FAST AND AVAILABLE<\/p>\n<p style=\"\">With Deliberate, you always have the target in sight and know that your processes are optimally aligned with the new technology.<\/p>\n<p><span style=\"\"><a href=\"https:\/\/deliberate.de\/en\/our-services\/#startservices\"><img loading=\"lazy\" decoding=\"async\" alt=\"service\" data-id=\"277\" width=\"125\" data-init-width=\"515\" height=\"125\" data-init-height=\"515\" title=\"service-logo\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/service-logo.png\" data-width=\"125\" data-height=\"125\" style=\"aspect-ratio: auto 515 \/ 515;\" mt-d=\"0\" ml-d=\"0\" data-link-wrap=\"true\"><\/a><\/span><\/p>\n<h3 style=\"text-align: left;\"><a href=\"https:\/\/deliberate.de\/en\/our-services\/#startsystems\" style=\"outline: none;\">Systems<\/a><\/h3>\n<p style=\"\">SOLUTIONS FOR AN EXCELLENT CUSTOMER EXPERIENCE<\/p>\n<p style=\"\">We never leave you in the lurch! Based in Germany and Switzerland, we also provide you with prompt on-site support.<\/p>\n<p><span style=\"\"><a href=\"https:\/\/deliberate.de\/en\/our-services\/#startsystems\"><img loading=\"lazy\" decoding=\"async\" alt=\"systems\" data-id=\"276\" width=\"125\" data-init-width=\"515\" height=\"125\" data-init-height=\"515\" title=\"systems-logo\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/08\/systems-logo.png\" data-width=\"125\" data-height=\"125\" style=\"aspect-ratio: auto 515 \/ 515;\" mt-d=\"0\" ml-d=\"0\" data-link-wrap=\"true\"><\/a><\/span><\/p>\n<p style=\"text-align: left;\">Genesys Cloud CX is the solution that delivers exactly what we expected. The system is highly sophisticated. The teamwork with Deliberate has also been very professional and extremely competent at all times. We have had an excellent working relationship.<\/p>\n<p><em><strong>Christoph Schuler<\/strong>, Head of Operations, CarGarantie Courtage SARL<\/em><\/p>\n<h2 style=\"text-align: center;\">MODERN CUSTOMER SERVICE<\/h2>\n<p style=\"text-align: justify;\">Customer services are provided by specialized corporate units &#8211; such as service centers or service hubs. Whereas customer inquiries were previously answered by telephone, digital channels (for example, via apps and online applications, text and voice messengers, or contact channels embedded in the product) are becoming relevant as part of the Internet of Things (IoT).<\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"customer engagement\" data-id=\"1506\" width=\"200\" data-init-width=\"600\" height=\"200\" data-init-height=\"600\" title=\"cust-enga_600x600\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/12\/cust-enga_600x600.png\" data-width=\"200\" data-height=\"200\" style=\"aspect-ratio: auto 600 \/ 600;\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>Customer Engagement<\/strong><\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"employee engagement\" data-id=\"1507\" width=\"200\" data-init-width=\"600\" height=\"200\" data-init-height=\"600\" title=\"emp-enga_600x600\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/12\/emp-enga_600x600.png\" data-width=\"200\" data-height=\"200\" style=\"aspect-ratio: auto 600 \/ 600;\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>Employee Engagement<\/strong><\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"business optimization\" data-id=\"1505\" width=\"200\" data-init-width=\"600\" height=\"200\" data-init-height=\"600\" title=\"bus-opt_600x600\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/12\/bus-opt_600x600.png\" data-width=\"200\" data-height=\"200\" style=\"aspect-ratio: auto 600 \/ 600;\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>Business Optimization<\/strong><\/p>\n<h2 style=\"\"><strong>Our current vacancies&#8230;<\/strong><\/h2>\n<h1 style=\"\"><span data-attr-css=\"tve-u-1742d264746\" data-attr-link=\"1\" data-attr-rel=\"0\" data-attr-target=\"0\" data-extra_key=\"\" data-option-inline=\"1\" data-shortcode=\"tcb_post_title\" data-shortcode-name=\"Post title\" data-attr-static-link=\"{&quot;className&quot;:&quot;&quot;,&quot;href&quot;:&quot;https:\/\/deliberate.de\/en\/2023\/07\/03\/systemspezialist-cloud-contact-center\/&quot;,&quot;title&quot;:&quot;SYSTEM SPECIALIST CLOUD CONTACT CENTER (F\/M\/D)&quot;,&quot;data-css&quot;:&quot;tve-u-1742d264746&quot;,&quot;class&quot;:&quot;&quot;}\" style=\"\"><a href=\"https:\/\/deliberate.de\/en\/2023\/07\/03\/systemspezialist-cloud-contact-center\/\" title=\"SYSTEM SPECIALIST CLOUD CONTACT CENTER (F\/M\/D)\">SYSTEM SPECIALIST CLOUD CONTACT CENTER (F\/M\/D)<\/a><\/span><\/h1>\n<p>You are actively involved in consulting projects and in the operational environment of our customers on the topics &#8222;Customer Experience and Cloud Contact Center&#8220;.<\/p>\n<p><a href=\"https:\/\/deliberate.de\/en\/2023\/07\/03\/systemspezialist-cloud-contact-center\/#more-9371\">&#8230; view entire job ad<\/a><\/p>\n<p style=\"\">Page <span data-extra_key=\"\" data-shortcode=\"tcb_pagination_current_page\" data-shortcode-name=\"Current page number\">[tcb_pagination_current_page]<\/span> of <span data-extra_key=\"\" data-shortcode=\"tcb_pagination_total_pages\" data-shortcode-name=\"Total number of pages\">[tcb_pagination_total_pages]<\/span><\/p>\n<p data-button_layout=\"text\" data-page=\"1\" data-tcb_hover_state_parent=\"\" style=\"\"><a href=\"#\"> <span style=\"\"><span style=\"\"><\/span> <\/span><span style=\"\"><span style=\"\">prev<\/span> <\/span><\/a><\/p>\n<p data-button_layout=\"icon\" data-page=\"0\" style=\"\" data-tcb_hover_state_parent=\"\"><a href=\"#\"> <span style=\"\"><span style=\"\"><\/span> <\/span> <span style=\"\"><span style=\"\">Previous<\/span> <\/span><\/a><\/p>\n<p data-button_layout=\"icon\" data-page=\"2\" style=\"\" data-tcb_hover_state_parent=\"\"><a href=\"#\"> <span style=\"\"><span style=\"\"><\/span> <\/span> <span style=\"\"><span style=\"\">Next<\/span> <\/span><\/a><\/p>\n<p data-button_layout=\"text\" data-page=\"1\" data-tcb_hover_state_parent=\"\" style=\"\"><a href=\"#\"> <span style=\"\"><span style=\"\"><\/span> <\/span><span style=\"\"><span style=\"\">next<\/span> <\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Communication technologies in the 21st century offer a customer experience where service speed reaches completely new levels. Call centers, contact centers or service centers offer your customers touchpoints that will determine customer satisfaction and loyalty in the time to come. With Genesys Cloud Contact Center solutions and our know-how, we lead your customer service into [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":3571,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2643","page","type-page","status-publish","has-post-thumbnail","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Homepage - with Deliberate into the CX Cloud<\/title>\n<meta name=\"description\" content=\"Deliberate GmbH is a Genesys partner and specialist with extensive experience in Genesys Cloud CX Contact Center, CCaaS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deliberate.de\/en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Homepage\" \/>\n<meta property=\"og:description\" content=\"Deliberate GmbH is a Genesys partner and specialist with extensive experience in Genesys Cloud CX Contact Center, CCaaS.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deliberate.de\/en\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliberate GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DeliberateGmbH\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-22T15:31:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/02\/beitrag_home.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"825\" \/>\n\t<meta property=\"og:image:height\" content=\"510\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/deliberate.de\\\/en\\\/\",\"url\":\"https:\\\/\\\/deliberate.de\\\/en\\\/\",\"name\":\"Homepage - 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