{"id":11738,"date":"2024-08-09T12:35:25","date_gmt":"2024-08-09T10:35:25","guid":{"rendered":"https:\/\/deliberate.de\/?page_id=11738"},"modified":"2026-05-13T12:01:24","modified_gmt":"2026-05-13T10:01:24","slug":"syncdings","status":"publish","type":"page","link":"https:\/\/deliberate.de\/en\/software\/syncdings\/","title":{"rendered":"syncDings – MS-Teams-Integration for Genesys Cloud CX"},"content":{"rendered":"

Bi-directional Synchronisation<\/span><\/strong><\/strong>
<\/span>between Genesys Cloud and Microsoft Teams<\/span><\/p>\n

\"syncDings<\/span><\/p>\n

<\/p>\n

Now experience fully flexible, bi-directional synchronization between MS Teams and Genesys Cloud. While previously only the status could be transferred from Genesys Cloud to MS Teams, the reverse is now also possible.<\/p>\n

Business benefits:<\/p>\n

\"icon<\/span><\/p>\n

Experience enhanced productivity as the real-time status from MS Teams is synchronized
with the agent’s status in Genesys Cloud and equally shown in both applications.<\/span><\/p>\n

This ensures smoother operations and improves communication between employees. If
agents are in a Microsoft Teams meeting, their status in Genesys Cloud will be shown as
unavailable, preventing interruptions.
<\/span><\/p>\n

\"icon<\/span><\/p>\n

Presets \u2013 Predefined rules facilitate the start of use, eliminating the need for additional rules or integrations.
<\/span><\/p>\n

\"icon<\/span><\/p>\n

No obligation \/ no minimum setup – All Genesys statuses can be, but do not have to be, linked to directly associated MS Teams statuses, allowing for a flexible setup.
<\/span><\/p>\n

\"icon<\/span><\/p>\n

Flexibility & multidimensionality \u2013 Set your own individual and detailed rules without limitations. Mix and match to suit your specific needs.
<\/span><\/p>\n

\"icon<\/span><\/p>\n

Control for admins: Avoid status ping-pongs as synchronization is only triggered once, preventing technical conflicts in Genesys Cloud if MS Teams is not connected or activated. syncDings provides one central setup for the entire organization in Genesys Cloud.ung f\u00fcr die gesamte Organisation in Genesys Cloud.<\/span><\/p>\n

With sync<\/span><\/span><\/strong>D<\/strong><\/span><\/span><\/strong>ings<\/strong><\/span><\/span><\/strong> <\/span> you can optimize your workflows and ensure seamless communication across your platforms. Embrace the future of presence synchronization and take full control over the efficiency of your contact center.<\/p>\n

Still have questions about syncDings?<\/p>\n

Make an appointment for a demo!<\/p>\n

Free 30-day trial version available!<\/p>\n","protected":false},"excerpt":{"rendered":"

Bi-directional Synchronisationbetween Genesys Cloud and Microsoft Teams Now experience fully flexible, bi-directional synchronization between MS Teams and Genesys Cloud. While previously only the status could be transferred from Genesys Cloud to MS Teams, the reverse is now also possible. Business benefits: Experience enhanced productivity as the real-time status from MS Teams is synchronized with the […]<\/p>\n","protected":false},"author":1,"featured_media":11735,"parent":8438,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"

___TVE_SHORTCODE_RAW__<p style=\"text-align: left;\"><strong><strong>Optimieren Sie Ihre Integration von&nbsp;<strong>Microsoft Teams in&nbsp;<\/strong>Genesys Cloud CX<\/strong><\/strong><\/p>\n<p style=\"text-align: left;\"><span>Einfache Pr\u00e4senz-Synchronisation<\/span><\/p>\n<p style=\"text-align: left;\"><span><span><span>sync<\/span><span><strong>D<\/strong><\/span><span><strong>ings<\/strong><\/span><\/span><\/span><span><span><span><strong>&nbsp;<\/strong>integriert sich mit <\/span>Genesys<\/span> Cloud CX und der Microsoft Graph API, um den Anwesenheitsstatus von Genesys Cloud und Microsoft Teams basierend auf benutzerdefinierten Regeln zu synchronisieren.<\/span><\/p>\n<p style=\"\"><strong>Typische Kundensituation<\/strong><\/p>\n<p><span><img alt=\"sync vorher\" data-id=\"11717\" width=\"120\" data-init-width=\"378\" height=\"92\" data-init-height=\"290\" title=\"vorher_sync\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/08\/vorher_sync.png\" data-width=\"120\" data-height=\"92\" style=\"aspect-ratio: auto 378 \/ 290;\"><\/span><\/p>\n<p style=\"\"><strong><span style=\"font-size: 18px !important; --tcb-applied-color: rgba(137, 116, 71, 0.85) !important; color: rgba(137, 116, 71, 0.85) !important;\">Bisher:<\/span><\/strong><span style=\"font-size: 18px !important; --tcb-applied-color: rgba(137, 116, 71, 0.85) !important; color: rgba(137, 116, 71, 0.85) !important;\">Der Transfer des Genesys Cloud-Status zu MS Teams war m\u00f6glich, aber es gab keinen Status-Transfer von MS Teams zu Genesys Cloud CX.<\/span><\/p>\n<p><span><img alt=\"sync mit syncDings\" data-id=\"11715\" width=\"120\" data-init-width=\"378\" height=\"92\" data-init-height=\"290\" title=\"syncDings-sync\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/08\/syncDings-sync.png\" data-width=\"120\" data-height=\"92\" style=\"aspect-ratio: auto 378 \/ 290;\"><\/span><\/p>\n<p style=\"\"><strong><span style=\"font-size: 18px !important;\"><span style=\"--tcb-applied-color: var$(--tcb-color-0) !important; color: var(--tcb-color-0) !important;\">Mit <\/span><span>sync<\/span><span><strong>D<\/strong><\/span><span><strong>ings<\/strong><\/span>:<\/span><\/strong><span style=\"font-size: 18px !important;\"><span style=\"--tcb-applied-color: var$(--tcb-skin-color-5) !important; color: var(--tcb-skin-color-5) !important;\">Erleben Sie eine vollst\u00e4ndig flexible,<\/span> <strong><span style=\"--tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1) !important;\">bidirektionale Synchronisation<\/span><\/strong> <span style=\"--tcb-applied-color: var$(--tcb-skin-color-5) !important; color: var(--tcb-skin-color-5) !important;\">zwischen MS Teams und Genesys Cloud CX \u2013<\/span> <strong><span style=\"--tcb-applied-color: var$(--tcb-skin-color-0) !important; color: var(--tcb-skin-color-0) !important;\">in beide Richtungen<\/span><\/strong>.<\/span><\/p>\n<p style=\"\">Gesch\u00e4ftsvorteile \/ Alleinstellungsmerkmale (USPs)<\/p>\n<p><span><img alt=\"vordefinierte Einstellungen\" data-id=\"11721\" width=\"48\" data-init-width=\"270\" height=\"48\" data-init-height=\"269\" title=\"icon_round_pre-def\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/08\/icon_round_pre-def.png\" data-width=\"48\" data-height=\"48\" style=\"aspect-ratio: auto 270 \/ 269;\"><\/span><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-66b38c693aeb32\"=\"\"><strong><span style=\"font-size: 18px !important;\">Voreinstellungen<\/span><\/strong><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-66b38c693aeb32\"=\"\"><span style=\"font-size: 18px !important;\">Vordefinierte Regeln erleichtern den Start der Nutzung und machen zus\u00e4tzliche Regeln oder Integrationen \u00fcberfl\u00fcssig.<\/span><\/p>\n<p><span><img alt=\"\" data-id=\"11719\" width=\"48\" data-init-width=\"270\" height=\"48\" data-init-height=\"269\" title=\"icon_round_flex\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/08\/icon_round_flex.png\" data-width=\"48\" data-height=\"48\" style=\"aspect-ratio: auto 270 \/ 269;\"><\/span><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-66b38c693aeb32\"=\"\"><span style=\"font-size: 18px !important;\"><strong>Keine Verpflichtung \/ Kein Mindest-Setup<\/strong><\/span><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-66b38c693aeb32\"=\"\"><span style=\"font-size: 18px !important;\">Alle Genesys-Status k\u00f6nnen, m\u00fcssen aber nicht, mit direkt assoziierten MS Teams-Status verkn\u00fcpft werden, was eine flexible Einrichtung erm\u00f6glicht.<\/span><\/p>\n<p><span><img alt=\"\" data-id=\"11723\" width=\"48\" data-init-width=\"269\" height=\"48\" data-init-height=\"270\" title=\"icon_round_spez-settings\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/08\/icon_round_spez-settings.png\" data-width=\"48\" data-height=\"48\" style=\"aspect-ratio: auto 269 \/ 270;\"><\/span><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-66b38c693aeb32\"=\"\"><span style=\"font-size: 18px !important;\"><strong>Flexibilit\u00e4t &amp; Multidimensionalit\u00e4t<\/strong><\/span><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-66b38c693aeb32\"=\"\"><span style=\"font-size: 18px !important;\">Legen Sie Ihre eigenen individuellen und detaillierten Regeln ohne Einschr\u00e4nkungen fest. Kombinieren Sie die Regeln nach Ihren spezifischen Bed\u00fcrfnissen.<\/span><\/p>\n<p><span><img alt=\"\" data-id=\"11725\" width=\"48\" data-init-width=\"270\" height=\"48\" data-init-height=\"270\" title=\"icon_round_cenrtal-admin\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/08\/icon_round_cenrtal-admin.png\" data-width=\"48\" data-height=\"48\" style=\"aspect-ratio: auto 270 \/ 270;\"><\/span><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-66b38c693af102\"=\"\"><span style=\"font-size: 18px !important;\"><strong>Kontrolle f\u00fcr Admins<\/strong><\/span><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-66b38c693af102\"=\"\"><span style=\"font-size: 18px !important;\">Vermeiden Sie Status-Ping-Pongs, da die Synchronisierung nur einmal ausgel\u00f6st wird, um technische Konflikte in Genesys Cloud zu vermeiden, wenn MS Teams nicht verbunden oder aktiviert ist. Bietet eine zentrale Einrichtung f\u00fcr die gesamte Organisation in Genesys Cloud.<\/span><\/p>\n<p style=\"text-align: left;\"><span>Mit <strong><span><span>sync<\/span><\/span><\/strong><strong><span><span><strong>D<\/strong><\/span><\/span><\/strong><strong><span><span><strong>ings<\/strong><\/span><\/span><\/strong> <\/span>k\u00f6nnen Sie Ihre Arbeitsabl\u00e4ufe optimieren und eine nahtlose Kommunikation \u00fcber Ihre Plattformen hinweg sicherstellen. Machen Sie sich die Zukunft der Pr\u00e4senzsynchronisation zu eigen und \u00fcbernehmen Sie die volle Kontrolle \u00fcber die Effizienz Ihres Contact Centers.<\/p>\n<p><span><img alt=\"syncDings architecture\" data-id=\"11729\" width=\"862\" data-init-width=\"1877\" height=\"347\" data-init-height=\"756\" title=\"syncDings-architeture\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/08\/syncDings-architeture.png\" data-width=\"862\" data-height=\"347\" style=\"aspect-ratio: auto 1877 \/ 756;\"><\/span><\/p>\n<p style=\"text-align: right;\">syncDings Architektur-Skizze<\/p>\n<p style=\"text-align: center;\">Haben wir Ihr Interesse geweckt?<\/p>\n__TVE_SHORTCODE_RAW___<\/div><\/div>","tve_custom_css":"@media (min-width: 300px){.tcb-post-list[data-css=\"tve-u-16ecb5f152b\"] .post-wrapper.thrv_wrapper { width: calc(50% - 10px); }.tcb-post-list[data-css=\"tve-u-16ecb5f152b\"] .post-wrapper.thrv_wrapper:nth-child(n+3) { margin-top: 20px !important; }.tcb-post-list[data-css=\"tve-u-16ecb5f152b\"] .post-wrapper.thrv_wrapper:not(:nth-child(n+3)) { margin-top: 0px !important; }.tcb-post-list[data-css=\"tve-u-16ecb5f152b\"] .post-wrapper.thrv_wrapper:not(:nth-child(2n)) { margin-right: 20px !important; }.tcb-post-list[data-css=\"tve-u-16ecb5f152b\"] .post-wrapper.thrv_wrapper:nth-child(2n) { margin-right: 0px !important; }.tcb-post-list[data-css=\"tve-u-17067d9e1d7\"] .post-wrapper.thrv_wrapper { width: calc(100% + 0px); }.tcb-post-list[data-css=\"tve-u-17067d9e1d7\"] .post-wrapper.thrv_wrapper:nth-child(n+2) { margin-top: 28px !important; }.tcb-post-list[data-css=\"tve-u-17067d9e1d7\"] .post-wrapper.thrv_wrapper:not(:nth-child(n+2)) { margin-top: 0px !important; }.tcb-post-list[data-css=\"tve-u-17067d9e1d7\"] .post-wrapper.thrv_wrapper:not(:nth-child(n)) { margin-right: 30px !important; }.tcb-post-list[data-css=\"tve-u-17067d9e1d7\"] .post-wrapper.thrv_wrapper:nth-child(n) { margin-right: 0px !important; }}","tve_user_custom_css":"","tve_globals":{"e":"1","font_cls":[]},"tcb2_ready":1,"tcb_editor_enabled":1,"tve_landing_page":"tcb2-shapeshift-blank-page","_tve_header":"12101","_tve_footer":"2733"},"class_list":["post-11738","page","type-page","status-publish","has-post-thumbnail","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"\nDeliberate GmbH - syncDings - MS-Teams-Integration for Genesys Cloud CX<\/title>\n<meta name=\"description\" content=\"syncDings offers fully flexible bidirectional synchronization between MS Teams and Genesys Cloud CX.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deliberate.de\/en\/software\/syncdings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"syncDings - MS-Teams-Integration for Genesys Cloud CX\" \/>\n<meta property=\"og:description\" content=\"syncDings offers fully flexible bidirectional synchronization between MS Teams and Genesys Cloud CX.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deliberate.de\/en\/software\/syncdings\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliberate GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DeliberateGmbH\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-13T10:01:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/08\/syncDings_title-social_EN.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2017\" \/>\n\t<meta property=\"og:image:height\" content=\"1055\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@DeliberateGmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/deliberate.de\\\/en\\\/software\\\/syncdings\\\/\",\"url\":\"https:\\\/\\\/deliberate.de\\\/en\\\/software\\\/syncdings\\\/\",\"name\":\"Deliberate GmbH - 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