{"id":10115,"date":"2023-10-23T12:21:30","date_gmt":"2023-10-23T10:21:30","guid":{"rendered":"https:\/\/deliberate.de\/?page_id=10115"},"modified":"2026-05-20T10:56:24","modified_gmt":"2026-05-20T08:56:24","slug":"cloudengager","status":"publish","type":"page","link":"https:\/\/deliberate.de\/en\/contact-center\/cloudengager\/","title":{"rendered":"cloudEngager"},"content":{"rendered":"<p style=\"text-align: left;\"><strong>Revolutionizing Genesys Cloud Integration for your existing Business Applications with our API Gateway and Proxy for Genesys Cloud<br \/><\/strong><\/p>\n<p style=\"text-align: left;\"><strong>Revolutionierende Genesys Cloud Integration f\u00fcr Ihre bestehenden Gesch\u00e4ftsanwendungen mit unserem API Gateway und Proxy f\u00fcr Genesys Cloud<br \/><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"--tcb-applied-color: var$(--tcb-skin-color-0) !important; color: var(--tcb-skin-color-0) !important;\">cloud<\/span><span style=\"--tcb-applied-color: var$(--tcb-color-0) !important; color: var(--tcb-color-0) !important;\"><strong>E<\/strong><\/span><span style=\"--tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1) !important;\"><strong>ngager<\/strong> <\/span>is an API gateway and proxy framework for the Genesys Cloud and enables the simple integration of Genesys Cloud into existing business applications. In particular, business applications with classic CTI integration can be integrated via the framework without having to adapt the basic architecture of the existing application (e.g. classic client-server structures with CTI client integrations). All that is required here is to convert the API calls to the Genesys Cloud API so that functions such as call acceptance, forwarding, etc. can also be used with Genesys Cloud from the business application.<\/p>\n<p style=\"text-align: left;\"><span style=\"--tcb-applied-color: var$(--tcb-skin-color-0) !important; color: var(--tcb-skin-color-0) !important;\">cloud<\/span><span style=\"--tcb-applied-color: var$(--tcb-color-0) !important; color: var(--tcb-color-0) !important;\"><strong>E<\/strong><\/span><span style=\"--tcb-applied-color: var$(--tcb-color-1) !important; color: var(--tcb-color-1) !important;\"><strong>ngager<\/strong> <\/span>ist ein API-Gateway- und Proxy-Framework f\u00fcr die Genesys Cloud und erm\u00f6glicht die einfache Integration von Genesys Cloud in bestehende Gesch\u00e4ftsanwendungen. Insbesondere lassen sich Business Anwendungen mit klassischer CTI-Integration \u00fcber das Framework einbinden, ohne die grundlegende Architektur der bestehenden Anwendung anzupassen (z.B. klassische Client-Server-Strukturen mit CTI-Client-Integrationen). Es ist hier lediglich erforderlich, die API-Aufrufe auf die Genesys Cloud API umzustellen, damit Funktionen wie Anrufannahme, Weiterleitungen, etc. auch mit Genesys Cloud aus der Business Applikation heraus genutzt werden k\u00f6nnen.<\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-18b65a8f982\"=\"\"><strong><span style=\"font-size: 18px !important;\">User Session Power:<\/span><\/strong><br \/><span style=\"font-size: 18px !important;\">Gain ability to trigger any command on behalf of any agent from a system context<\/span><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-18b65a8f982\"=\"\"><span style=\"font-size: 18px !important;\"><strong>Seamless Transition:<\/strong><\/span><br \/><span style=\"font-size: 18px !important;\">Smoothly migrate from Genesys Engage to Genesys Cloud without a hitch<\/span><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-18b65a8f982\"=\"\"><span style=\"font-size: 18px !important;\"><strong>Rapid Integration:<\/strong><\/span><br \/><span style=\"font-size: 18px !important;\">Speed up the integration of custom client applications from Engage to Cloud<\/span><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-18b65a8f988\"=\"\"><span style=\"font-size: 18px !important;\"><strong>Server-side Control:<\/strong><\/span><br \/><span style=\"font-size: 18px !important;\">Enjoy enhanced Genesys Cloud user handling for applications with server-side CTI<\/span><\/p>\n<p \"=\"\" style=\"text-align: left;\" tve-u-18b5bef2d30\"=\"\"><span style=\"font-size: 18px !important;\"><strong>Full Genesys API Control:<\/strong><\/span><br \/><span style=\"font-size: 18px !important;\">Gain unprecedented control over user interactions with the Genesys API<\/span><\/p>\n<p style=\"\">Are these all \/ some of your requirements?<\/p>\n<p><span><img decoding=\"async\" alt=\"puzzle cloudEngager EN\" data-id=\"11919\" width=\"800\" data-init-width=\"1896\" height=\"327\" data-init-height=\"774\" title=\"puzzle_cloudEngager\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/09\/puzzle_cloudEngager.webp\" data-width=\"800\" data-height=\"327\" style=\"aspect-ratio: auto 1896 \/ 774;\"><\/span><\/p>\n<p style=\"\">Features<\/p>\n<ul>\n<li style=\"\"><span style=\"\"><strong>Secure communication Business Server to Cloud Engager with TLS and API token <\/strong><\/span><\/li>\n<li style=\"\"><span style=\"\"><strong>High Performance Management <\/strong><\/span><\/li>\n<li style=\"\"><span style=\"\">Developed in GoLang &#8220;the ultimate choice for performance and scalability&#8221;<\/span><\/li>\n<li style=\"\"><span style=\"\"><strong>Single WebSocket to Business App(s) Supports a single client and also Business Server Cluster<\/strong><\/span><\/li>\n<li style=\"\"><span style=\"\"><strong>User Notification Filtering configurable<\/strong><br \/><\/span><\/li>\n<li style=\"\"><span style=\"\"><strong>Ensuring socket stability via Ping\/Pong, Heartbeat and reconnect features<\/strong><\/span><\/li>\n<li style=\"\"><span style=\"\"><strong>Token management \/ verification and updating<\/strong><\/span><\/li>\n<li style=\"\"><span style=\"\">Operable in cluster (HA) or single node docker container<\/span><\/li>\n<li style=\"\"><span style=\"\">Uses Cassandra and Redis in Memory DB in HA mode<\/span><\/li>\n<li style=\"\"><span style=\"\"><strong>Integrated self-load balancing and external load balancing Support<\/strong><\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"\"><span style=\"\"><strong>Utilisation of Genesys APIs in user context <br \/><\/strong><\/span><\/li>\n<li style=\"\"><span style=\"\"><strong>Utilisation of Genesys APIs in system context <br \/><\/strong><\/span><\/li>\n<li style=\"\"><span style=\"\"><strong>Utilisation of Genesys notifications<br \/><\/strong><\/span><\/li>\n<\/ul>\n<p style=\"\"><strong>Structure and architecture<\/strong><\/p>\n<p style=\"\">The basic structure consists of a client-server architecture, via which the connections are routed to the Genesys Cloud on the one hand and to the business application on the other. The following drawing provides a basic overview of the architecture:<\/p>\n<p><span><img decoding=\"async\" alt=\"CloudEngager - architecture\" data-id=\"12024\" width=\"862\" data-init-width=\"1944\" height=\"442\" data-init-height=\"997\" title=\"2024-11-04_cloudEngager_architecture_EN\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/11\/2024-11-04_cloudEngager_architecture_EN.webp\" data-width=\"862\" data-height=\"442\" style=\"aspect-ratio: auto 1944 \/ 997;\"><\/span><\/p>\n<p style=\"text-align: right;\">cloudEngager &#8211; architectural sketch<\/p>\n<p style=\"\"><strong><span>cloud<\/span><span><strong>E<\/strong><\/span><span><strong>ngager<\/strong><\/span> Server (CES)<\/strong><\/p>\n<p style=\"\">The cloudEngager Server (CES) is provided as a Docker container and can therefore be flexibly integrated into any infrastructure on site\/on premise or as a cloud service. This architecture ensures simple deployment and all relevant components such as databases or logging functionalities are already included. Operational capability is ensured after the initial setup and basic configuration and requires no further adjustments during operation.<\/p>\n<p style=\"\">Communication requires access from the CES to Genesys Cloud, the business application and also to the client segments. The connection is initiated by the clients in the direction of the CES, so that common security configurations with firewalls and segmentation are also supported.<\/p>\n<p style=\"\">Depending on the requirements and number of clients, the cloudEngager server can be operated as a single or high-performance multinode instance including self-load balancing. Comprehensive monitoring and logging functions are also available.<\/p>\n<p style=\"\"><strong><span>cloud<\/span><span><strong>E<\/strong><\/span><span><strong>ngager<\/strong><\/span> Client (CEC)<\/strong><\/p>\n<p>When using cloudEngager, the focus is primarily on using Genesys Cloud via the business application, which uses the integration to handle typical scenarios such as answering calls, making and forwarding calls, setting user status, post-processing interactions, etc. To this end, cloudEngager provides the business application with the user context for API control.<\/p>\n<p>However, at least the initial login to Genesys Cloud must take place via Genesys itself. In typical cloudEngager use cases, advanced agent operations or the comprehensive supervisor functions in Genesys Cloud are also used.<\/p>\n<p>For this purpose, cloudEngager provides two application scenarios with different cloudEngager clients (CEC) at the agent front end:<\/p>\n<p><strong>Single Plugin Client (CEC-SC)<\/strong><br \/>In this variant, the Genesys Cloud Frontend is normally used in the browser (Chromium-based browser required) and establishes the connection to the cloudEngager server in conjunction with a browser plugin. The existing connection to the CES is signaled via a tray icon, which also provides access to comprehensive detailed information on the connection status.<\/p>\n<p><span><img decoding=\"async\" alt=\"cloudEngager Single Plugin Client (CEC-SC)\" data-id=\"11362\" width=\"91\" data-init-width=\"640\" height=\"97\" data-init-height=\"684\" title=\"cloudEngager_Client\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/03\/cloudEngager_Client.webp\" data-width=\"91\" data-height=\"97\" style=\"aspect-ratio: auto 640 \/ 684;\"><\/span><\/p>\n<p style=\"\"><strong>Enhanced Client (CEC-EC)<\/strong><br \/>The Genesys Cloud front end is integrated into the CEC client in this variant, and no separate browser plug-in is required. The CEC-EC is based on the Microsoft Edge WebView2 technology integrated in Windows and also offers the following functional enhancements:<\/p>\n<ul>\n<li>Advanced notifications for incoming interactions (status bar)<\/li>\n<li>Custom ringtones &#8211; own individual ringtones for Genesys Cloud<\/li>\n<li>Compressed browser interface (no annoying buttons, tabs, etc.)<\/li>\n<li>Securing the Genesys session (no accidental closing of the browser and thus logout in the Genesys Cloud possible)<\/li>\n<li>Easy deployment and packaging incl. autostart<\/li>\n<li>Full integration into the Windows system update structure through the use of WebView2 technology<\/li>\n<li>Extended security restrictions through limitation to Genesys websites (white- and blacklisting)\n<\/li>\n<\/ul>\n<p><span><img decoding=\"async\" alt=\"cloudEngager - enhanced client (CEC-EC)\" data-id=\"11451\" width=\"95\" data-init-width=\"1191\" height=\"71\" data-init-height=\"893\" title=\"engager-desktop\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/03\/engager-desktop.webp\" data-width=\"95\" data-height=\"71\" style=\"aspect-ratio: auto 1191 \/ 893;\"><\/span><\/p>\n<p style=\"\"><strong><span style=\"font-size: 20px !important;\">Comparison Matrix<\/span><\/strong><span style=\"font-size: 20px !important;\"><br \/><\/span>(Scenario Full Client runs parallel)<\/p>\n<p><span><img decoding=\"async\" alt=\"cloudEngager compaision matrix\" data-id=\"10769\" width=\"862\" data-init-width=\"1302\" height=\"385\" data-init-height=\"581\" title=\"cloudEngager_comparison-matrix\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/02\/cloudEngager_comparison-matrix.webp\" style=\"aspect-ratio: auto 1302 \/ 581;\" data-width=\"862\" data-height=\"385\"><\/span><\/p>\n<p style=\"\"><strong>Requirements &amp; supported environments<br \/><\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"Browser Extension\" data-id=\"10762\" width=\"80\" data-init-width=\"171\" height=\"32\" data-init-height=\"68\" title=\"browser-extension\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/02\/browser-extension.png\" data-width=\"80\" data-height=\"32\" style=\"aspect-ratio: auto 171 \/ 68;\"><\/span><\/p>\n<p style=\"text-align: left;\"><strong>Browser-Extension<\/strong><\/p>\n<p style=\"\">A monitoring extension that creates a link to Genesys at user level. Extension available for Google Chrome, Edge.<\/p>\n<p><span><img decoding=\"async\" alt=\"Logo cloudEngager\" data-id=\"10088\" width=\"117\" data-init-width=\"1920\" height=\"36\" data-init-height=\"599\" title=\"cloudEngager_Logo\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/10\/cloudEngager_Logo.png\" data-width=\"117\" data-height=\"36\" style=\"aspect-ratio: auto 1920 \/ 599;\"><\/span><\/p>\n<p style=\"text-align: left;\"><strong>Client-Application<\/strong><\/p>\n<p style=\"\">Application for coupling to the browser extension and intermed6iary to Cloud Engager Server. Is provided as an installation package.<\/p>\n<p><span><img decoding=\"async\" alt=\"Logo cloudEngager\" data-id=\"10088\" width=\"117\" data-init-width=\"1920\" height=\"36\" data-init-height=\"599\" title=\"cloudEngager_Logo\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/10\/cloudEngager_Logo.png\" data-width=\"117\" data-height=\"36\" style=\"aspect-ratio: auto 1920 \/ 599;\"><\/span><\/p>\n<p style=\"text-align: left;\"><strong>Main Component<\/strong><\/p>\n<p style=\"\">High-performance main component based on GoLang as an HA-capable Docker environment to provide the secure API gateway \/ proxy functionality for significantly simplified use of all Genesys APIs in the user context, system context and notifications.&nbsp;<\/p>\n<p><span><img decoding=\"async\" alt=\"Docker-Components\" data-id=\"10764\" width=\"117\" data-init-width=\"392\" height=\"40\" data-init-height=\"135\" title=\"docker-components\" loading=\"lazy\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2024\/02\/docker-components.png\" data-width=\"117\" data-height=\"40\" style=\"aspect-ratio: auto 392 \/ 135;\"><\/span><\/p>\n<p style=\"text-align: left;\"><strong>Docker Components<\/strong><\/p>\n<p style=\"\">Docker components for the provision of distributed high-performance services and logging.<\/p>\n<p style=\"text-align: center;\">H<span style=\"\">ave we aroused your interest?<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Revolutionizing Genesys Cloud Integration for your existing Business Applications with our API Gateway and Proxy for Genesys Cloud Revolutionierende Genesys Cloud Integration f\u00fcr Ihre bestehenden Gesch\u00e4ftsanwendungen mit unserem API Gateway und Proxy f\u00fcr Genesys Cloud cloudEngager is an API gateway and proxy framework for the Genesys Cloud and enables the simple integration of Genesys Cloud [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2690,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"\n<div data-match-lp-colors=\"1\" class=\"thrv_wrapper thrv-page-section thrv-lp-block tcb-local-vars-root\" style=\"\" data-css=\"tve-u-653648d67ed308\" tcb-template-name=\"Text Area Block 07\" tcb-template-id=\"3566\" data-keep-css_id=\"1\"><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{}__CONFIG_group_edit__<\/div><div class=\"thrive-local-colors-config\" style=\"display: none !important\">__CONFIG_local_colors__{\"colors\":{\"8db45\":\"Royal Blue\"},\"gradients\":{}}__CONFIG_local_colors__<\/div>\n<div class=\"tve-page-section-out\" style=\"\" data-css=\"tve-u-653648d67ed313\"><\/div>\n<div class=\"tve-page-section-in   tve_empty_dropzone\" data-css=\"tve-u-653648d67ed326\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\" style=\"\" data-css=\"tve-u-653648d67ed332\"><p data-css=\"tve-u-653648d67ed340\" style=\"\"><strong><span style=\"color: var(--tcb-color-0);\" data-css=\"tve-u-653648d67ed356\">A<\/span><\/strong><strong><span style=\"color: var(--tcb-color-1);\" data-css=\"tve-u-653648d67ed364\">ni<\/span><\/strong><span style=\"color: var(--tcb-skin-color-0);\" data-css=\"tve-u-653648d67ed377\">Ca<\/span> ist ein spezielles Add-On f\u00fcr Ihre Genesys Cloud Anwendung, die es Benutzern erm\u00f6glicht, ausgehende Anrufe mit benutzerdefinierter Nummer (Caller-ID) zu t\u00e4tigen.<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:1080;\"><div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized\" data-css=\"tve-u-653648d67ed387\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-653648d67ed395\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-653648d67ed3a7\" style=\"\"><p style=\"text-align: justify;\" data-css=\"tve-u-653648d67ed3b3\">Dies ist notwendig f\u00fcr Agenten oder Business User, die in mehreren Warteschlangen und\/oder Gruppen arbeiten. So kann beispielsweise sichergestellt werden, dass nur die Gruppennummer angezeigt wird und bei einem R\u00fcckruf des Kunden dieser Anruf auch wieder in genau diese Gruppe kommt. Eine Herausgabe der pers\u00f6nlichen Durchwahl ist somit nicht n\u00f6tig. Standardm\u00e4\u00dfig kann bei der Genesys Cloud zwar eine Nummer bei jedem abgehenden Anruf eingegeben werden, aber nicht f\u00fcr zuk\u00fcnftige Anrufe gespeichert werden.<\/p><p style=\"text-align: justify;\" data-css=\"tve-u-653648d67ed3c7\"><strong><span data-css=\"tve-u-653648d67ed3d1\">A<\/span><\/strong><strong><span data-css=\"tve-u-653648d67ed3e8\">ni<\/span><\/strong><span data-css=\"tve-u-653648d67ed3f7\">Ca<\/span> schafft hier sehr komfortabel Abhilfe: Es kann eine Liste von Nummern konfiguriert und \u00fcber ein Dropdown-Men\u00fc ausgew\u00e4hlt werden, bevor ein abgehender Anruf get\u00e4tigt wird. Die letzte gew\u00e4hlte Nummer ist f\u00fcr den n\u00e4chsten Anruf bereits voreingestellt.<\/p><p style=\"text-align: justify;\" data-css=\"tve-u-653648d67ed402\">Dieses Tool \u00fcbergibt den Anruf-Befehl an die Genesys Cloud und somit entf\u00e4llt die aufw\u00e4ndige manuelle Eingabe von Nummern vor jedem Anruf.<\/p><p style=\"text-align: justify;\" data-css=\"tve-u-653648d67ed416\">Zudem ist eine \u201eClick-to-dial\u201c-Funktionalit\u00e4t integriert, die es erm\u00f6glicht, im Google Chrome Browser eine Nummer zu markieren und \u00fcber Rechtsklick direkt zu w\u00e4hlen.<\/p><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-653648d67ed425\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-653648d67ed439\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-653648d67ed444\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-4449\" alt=\"anica screenshot\" data-id=\"4449\" width=\"277\" data-init-width=\"349\" height=\"295\" data-init-height=\"371\" title=\"anica-screenshot\" src=\"https:\/\/deliberate.de\/wp-content\/uploads\/2021\/03\/anica-screenshot.png\" data-width=\"277\" data-height=\"295\" loading=\"lazy\" data-css=\"tve-u-653648d67ed450\" style=\"\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_responsive_video thrv_wrapper rv_style_white_tablet\" data-type=\"youtube\" data-rel=\"0\" data-modestbranding=\"0\" data-aspect-ratio=\"16:9\" data-aspect-ratio-default=\"0\" data-float-visibility=\"mobile\" data-url=\"https:\/\/www.youtube.com\/watch?v=b4yL-NZj4g0\" data-css=\"tve-u-653648d67ed463\" style=\"max-width: 980px !important; --tve-applied-max-width:980px  !important;\" data-float-width-t=\"300px\" data-float-padding1-t=\"25px\" data-float-padding2-t=\"25px\" data-float-width-m=\"300px\" data-float-padding1-m=\"25px\" data-float-padding2-m=\"25px\" data-float-position=\"top-left\" data-float-width-d=\"300px\" data-float-padding1-d=\"25px\" data-float-padding2-d=\"25px\">\n\t\n\n\t<div class=\"tve_responsive_video_container\" style=\"padding-bottom: 56.25%;\">\n\t\t<div class=\"tcb-video-float-container\"><iframe title=\"Responsive Video\" class=\"tcb-responsive-video lazy-loaded\" data-code=\"b4yL-NZj4g0\" data-provider=\"youtube\" frameborder=\"0\" allowfullscreen=\"\" data-src=\"https:\/\/www.youtube.com\/embed\/b4yL-NZj4g0?rel=0&amp;modestbranding=0&amp;controls=1&amp;showinfo=1&amp;fs=1&amp;wmode=transparent\"><\/iframe><div class=\"video_overlay\"><\/div><\/div>\n\t<\/div>\n<\/div><\/div>\n<\/div><div data-inherit-lp-settings=\"1\" data-match-lp-colors=\"1\" class=\"thrv_wrapper thrv-page-section thrv-lp-block tcb-local-vars-root\" style=\"\" data-css=\"tve-u-653648d67ed471\" tcb-template-name=\"Call to Action Area Block 02\" tcb-template-id=\"3481\" data-keep-css_id=\"1\"><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{}__CONFIG_group_edit__<\/div><div class=\"thrive-local-colors-config\" style=\"display: none !important\">__CONFIG_local_colors__{\"colors\":{\"b179a\":\"Royal Blue\"},\"gradients\":{}}__CONFIG_local_colors__<\/div>\n<div class=\"tve-page-section-out\" style=\"\" data-css=\"tve-u-653648d67ed483\"><\/div>\n<div class=\"tve-page-section-in   tve_empty_dropzone\" data-css=\"tve-u-653648d67ed499\" style=\"\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root\" style=\"\" data-css=\"tve-u-653648d67ed4a6\">\n<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-653648d67ed4b9\"><\/div>\n<div class=\"tve-cb\" style=\"\" data-css=\"tve-u-653648d67ed4c0\"><div class=\"thrv_wrapper thrv_text_element\" style=\"\" data-css=\"tve-u-653648d67ed4d4\"><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-653648d67ed4e4\" style=\"text-align: left;\" tve-droppable\"=\"\"><strong>Vorteile:<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:1060;\" data-css=\"tve-u-653648d67ed4f8\"><div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized tcb-mobile-no-wrap m-edit\" data-css=\"tve-u-653648d67ed508\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-653648d67ed514\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed520\" style=\"\"><div class=\"tcb-clear\" data-css=\"tve-u-653648d67ed533\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-653648d67ed544\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-check-circle-solid\" data-name=\"\" style=\"\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-653648d67ed553\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed560\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-653648d67ed578\">Gezieltes Routing der R\u00fcckrufe bedeutet Zeitersparnis, somit werden Mitarbeiter entlastet und der Service-Level steigt<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:1060;\" data-css=\"tve-u-653648d67ed4f8\"><div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized tcb-mobile-no-wrap m-edit\" data-css=\"tve-u-653648d67ed508\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-653648d67ed514\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed520\" style=\"\"><div class=\"tcb-clear\" data-css=\"tve-u-653648d67ed533\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-653648d67ed544\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-check-circle-solid\" data-name=\"\" style=\"\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-653648d67ed553\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed560\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-653648d67ed578\">Auch f\u00fcr Nicht-Agenten nutzbar (Communicate-User), was die Effizienz bei den Business Usern erh\u00f6ht<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:1060;\" data-css=\"tve-u-653648d67ed4f8\"><div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized tcb-mobile-no-wrap m-edit\" data-css=\"tve-u-653648d67ed580\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-653648d67ed599\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed5a0\" style=\"\"><div class=\"tcb-clear\" data-css=\"tve-u-653648d67ed533\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-653648d67ed5b8\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-check-circle-solid\" data-name=\"\" style=\"\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-653648d67ed5c3\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed560\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\">\t<p data-css=\"tve-u-653648d67ed578\" style=\"\">Die pers\u00f6nliche Durchwahl muss nicht preisgegeben werden, besonders hilfreich bei Personen,<br>die nicht direkt angerufen werden wollen<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:1060;\" data-css=\"tve-u-653648d67ed4f8\"><div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized tcb-mobile-no-wrap m-edit\" data-css=\"tve-u-653648d67ed5d2\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-653648d67ed5e8\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed5a0\" style=\"\"><div class=\"tcb-clear\" data-css=\"tve-u-653648d67ed533\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-653648d67ed5f7\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-check-circle-solid\" data-name=\"\" style=\"\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-653648d67ed605\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed560\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-653648d67ed578\">Anrufe auf eine Gruppennummer stellt die Erreichbarkeit sicher, was zu einer h\u00f6heren Kundenzufriedenheit f\u00fchrt<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:1060;\" data-css=\"tve-u-653648d67ed4f8\"><div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized tcb-mobile-no-wrap m-edit\" data-css=\"tve-u-653648d67ed623\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-653648d67ed639\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed5a0\" style=\"\"><div class=\"tcb-clear\" data-css=\"tve-u-653648d67ed533\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-653648d67ed643\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-check-circle-solid\" data-name=\"\" style=\"\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-653648d67ed654\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed560\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\">\t<p data-css=\"tve-u-653648d67ed578\" style=\"\">Voreingestellte Nummern erlauben eine schnelle und gezielte Auswahl aus dem Drop-down Men\u00fc,<br>somit entf\u00e4llt eine wiederholte Eingabe<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:1060;\" data-css=\"tve-u-653648d67ed4f8\"><div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized tcb-mobile-no-wrap m-edit\" data-css=\"tve-u-653648d67ed660\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-653648d67ed676\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed5a0\" style=\"\"><div class=\"tcb-clear\" data-css=\"tve-u-653648d67ed533\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-653648d67ed686\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-check-circle-solid\" data-name=\"\" style=\"\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-653648d67ed696\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed560\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-653648d67ed578\">Einfaches Chrome Browser Addon, welches direkt aus dem Web Store installiert werden kann<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:1060;\" data-css=\"tve-u-653648d67ed4f8\"><div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized tcb-mobile-no-wrap m-edit\" data-css=\"tve-u-653648d67ed6a5\" style=\"\"><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-653648d67ed6b7\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed5a0\" style=\"\"><div class=\"tcb-clear\" data-css=\"tve-u-653648d67ed533\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-653648d67ed6c6\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-check-circle-solid\" data-name=\"\" style=\"\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-653648d67ed6d0\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-653648d67ed560\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\">\t<p data-css=\"tve-u-653648d67ed578\" style=\"\">Mit der integrierten \u201eClick-to-Dial\u201c-Funktionalit\u00e4t lassen sich Nummern direkt aus dem Chrome Browser w\u00e4hlen,<br>ohne sie zus\u00e4tzlich kopieren und einf\u00fcgen zu m\u00fcssen. Das spart Zeit.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv-page-section thrv-lp-block\" data-inherit-lp-settings=\"1\" tcb-template-name=\"CTA 04\" tcb-template-id=\"60902\" data-keep-css_id=\"1\" data-css=\"tve-u-653648d67ed6e3\" style=\"\"><div class=\"tve-page-section-out\" data-css=\"tve-u-653648d67ed6f7\" style=\"\"><\/div><div class=\"tve-page-section-in tve_empty_dropzone\" data-css=\"tve-u-653648d67ed706\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" data-css=\"tve-u-653648d67ed711\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\"><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width:1040;\" data-css=\"tve-u-653648d67ed720\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--2\" data-css=\"tve-u-653648d67ed734\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-653648d67ed746\" style=\"\"><div class=\"tcb-col\" style=\"\" data-css=\"tve-u-653648d67ed758\"><div class=\"tcb-clear\" data-css=\"tve-u-653648d67ed767\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-653648d67ed778\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-1269\" alt=\"\" data-id=\"1269\" width=\"100\" data-init-width=\"387\" height=\"78\" data-init-height=\"300\" title=\"blinkydings_CCworker_icon\" src=\"\/\/deliberate.de\/wp-content\/uploads\/2020\/11\/blinkydings_CCworker_icon.png\" data-width=\"100\" data-height=\"78\" data-css=\"tve-u-653648d67ed782\" style=\"\" loading=\"lazy\"><\/span><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-653648d67ed793\" style=\"\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\" style=\"\" data-css=\"tve-u-653648d67ed7a8\">\t<h5 class=\"\" data-css=\"tve-u-653648d67ed7b4\" style=\"\">HABEN WIR IHR INTERESSE GEWECKT?<\/h5><\/div><div class=\"thrv_wrapper thrv_text_element\" style=\"\"><p \"=\"\" class=\"data-css=\" data-css=\"tve-u-653648d67ed7c6\" style=\"\" tve-u-653648d67ed7d7\"=\"\"><strong>Kontaktieren Sie uns!<\/strong><\/p><p \"=\"\" class=\"data-css=\" data-css=\"tve-u-653648d67ed7e1\" style=\"\" tve-u-653648d67ed7d7\"=\"\"><strong><\/strong>Als Deliberate helfen wir Ihnen gerne dabei, Ihren Kundenservice auf ein neues Niveau zu heben.<\/p><p \"=\"\" class=\"data-css=\" tve-u-653648d67ed7d7\"=\"\" style=\"\" data-css=\"tve-u-653648d67ed7f3\"><br><\/p><\/div><div class=\"tcb-clear\" data-css=\"tve-u-653648d67ed807\"><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root tcb-with-icon tcb-flip tve_ea_thrive_animation tve_anim_sweep_to_right tve_ea_thrive_lightbox\" data-button-style=\"btn-tpl-58278\" data-css=\"tve-u-653648d67ed814\" data-tcb_hover_state_parent=\"\" style=\"\" data-button-size-d=\"s\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"ecf12\":{\"name\":\"Main Accent\",\"parent\":-1},\"c97ab\":{\"name\":\"Main Accent Light\",\"parent\":\"ecf12\",\"lock\":{\"saturation\":1,\"lightness\":1}}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"ecf12\":{\"val\":\"var(--tcb-skin-color-0)\"},\"c97ab\":{\"val\":\"rgb(251, 190, 111)\",\"hsl_parent_dependency\":{\"h\":34,\"l\":0.71,\"s\":0.95}}},\"gradients\":[]},\"original\":{\"colors\":{\"ecf12\":{\"val\":\"rgb(19, 114, 211)\",\"hsl\":{\"h\":210,\"s\":0.83,\"l\":0.45}},\"c97ab\":{\"val\":\"rgb(111, 181, 252)\",\"hsl_parent_dependency\":{\"h\":210,\"s\":0.95,\"l\":0.71}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t\n\t<a href=\"\" class=\"tcb-button-link tcb-plain-text tve_evt_manager_listen tve_et_mouseover tve_et_click\" data-tcb-events=\"__TCB_EVENT_[{&quot;t&quot;:&quot;mouseover&quot;,&quot;config&quot;:{&quot;anim&quot;:&quot;sweep_to_right&quot;,&quot;loop&quot;:1},&quot;a&quot;:&quot;thrive_animation&quot;},{&quot;config&quot;:{&quot;l_anim&quot;:&quot;zoom_out&quot;,&quot;l_id&quot;:&quot;4454&quot;},&quot;a&quot;:&quot;thrive_lightbox&quot;,&quot;t&quot;:&quot;click&quot;}]_TNEVE_BCT__\" style=\"\" rel=\"\"><span class=\"tcb-button-icon\">\n\t<div class=\"thrv_wrapper thrv_icon tve_no_drag tve_no_icons tcb-icon-inherit-style tcb-local-vars-root tcb-icon-display\" data-css=\"tve-u-653648d67ed835\" data-tcb_hover_state_parent=\"\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-arrow-alt-circle-right-outlined\" data-name=\"\" style=\"\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256s111 248 248 248 248-111 248-248zm-448 0c0-110.5 89.5-200 200-200s200 89.5 200 200-89.5 200-200 200S56 366.5 56 256zm72 20v-40c0-6.6 5.4-12 12-12h116v-67c0-10.7 12.9-16 20.5-8.5l99 99c4.7 4.7 4.7 12.3 0 17l-99 99c-7.6 7.6-20.5 2.2-20.5-8.5v-67H140c-6.6 0-12-5.4-12-12z\"><\/path><\/svg><\/div>\n<\/span>\n\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-653648d67ed848\">Bitte nehmen Sie Kontakt mit uns auf&nbsp;<\/span><\/span>\n\t<\/a>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{}__CONFIG_group_edit__<\/div><div class=\"thrive-local-colors-config\" style=\"display: none !important\">__CONFIG_local_colors__{\"colors\":{},\"gradients\":{}}__CONFIG_local_colors__<\/div><\/div>","tve_custom_css":"@media (min-width: 300px){.tve_post_lp > div > :not(#tve) { --page-section-max-width:1080px; }.thrv_footer .symbol-section-in { max-width: 100% !important; }.top-section .section-content { max-width: var(--page-section-max-width,1080px)  !important;","tve_user_custom_css":"","tve_globals":{"font_cls":[]},"tcb2_ready":1,"tcb_editor_enabled":1,"tve_landing_page":"tcb2-shapeshift-blank-page","_tve_header":"12101","_tve_footer":"417"},"class_list":["post-10115","page","type-page","status-publish","hentry","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deliberate GmbH - cloudEngager for Genesys Cloud CX<\/title>\n<meta name=\"description\" content=\"Discover cloudEngager for Genesys Cloud CX and revolutionize the integration of your existing business applications.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deliberate.de\/en\/contact-center\/cloudengager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"cloudEngager\" \/>\n<meta property=\"og:description\" content=\"Discover cloudEngager for Genesys Cloud CX and revolutionize the integration of your existing business applications.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deliberate.de\/en\/contact-center\/cloudengager\/\" \/>\n<meta property=\"og:site_name\" content=\"Deliberate GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DeliberateGmbH\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-20T08:56:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deliberate.de\/wp-content\/uploads\/2023\/10\/cloudEngager_social.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2017\" \/>\n\t<meta property=\"og:image:height\" content=\"1055\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" 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