Starting point

  • Use of a contact center provider solution with a rigid functional scope
  • Necessary business requirements can only be partly fulfilled

Task

  • Replacement of the previous provider solution by a modular in-house contact center solution
  • Definition/depiction of the specialist and technical connections (Routing, Inbound, Reporting, Email)
  • Implementation of Genesys Business Edition

The modular in-house contact center solution takes over seamlessly from the old provider solution

Utilisation/Result

  • Provision of a Genesys contact center system for optimum integration into the client environment

Facts

  • Genesys Business Edition
  • Unify TK-Anlage
  • Approx. 80 agents
  • 2 locations (national/international)
  • Introduction time frame < 6 months

Your contact

Markus Lill, +49 (0) 7033 54884 13, m.lill@deliberate-gmbh.de