You do not need own infrastructure and IT resources. With PureCloud, the solution is hosted on external servers. You benefit from the worldwide highest availability with an up-to-date software status. Even the carrier connection for the voice channel can take place in the cloud, if desired. The perfect start for small businesses. The perfect solution for fast-growing companies.
The solution links all potentially required functionalities and all communication channels such as telephone, e-mail, chats, video chats and social media platforms. The Gartner Magic Quadrant for Contact Center Infrastructures also named Genesys the global market leader and number 1 in the Completeness of Vision category for the tenth consecutive year.
All data collected and processed via PureCloud remain in Germany. PureCloud is even PCI DSS certified – a prerequisite for the use of credit cards and transaction data.
INTEGRATED TELEPHONE SYSTEM
Functionalities of your telephone system can be covered via PureCloud. A collaboration tool for in-house collaboration and communication is also included.
Installation, administration and support are available directly from Deliberate. This means that you always have a German contact person and, if required, direct on-site service.