Genesys has been a market leader in contact center solutions for many years.
Years ago, the strategic decision was made not to adapt the existing solutions for the PureCloud contact center solution, but to establish a pure, complete solution focused entirely on cloud technology. This is unique.

In addition, the solution is not hosted via its own server farms, but via Amazon Web Services. This is also exceptional. With Amazon Web Services, you have one of the most stable and scalable clouds currently available.

With PureCloud from Genesys you get one of the most sophisticated cloud solutions.

You do not need own infrastructure and IT resources. With PureCloud, the solution is hosted on external servers. You benefit from the worldwide highest availability with an up-to-date software status. Even the carrier connection for the voice channel can take place in the cloud, if desired. The perfect start for small businesses. The perfect solution for fast-growing companies.

The solution links all potentially required functionalities and all communication channels such as telephone, e-mail, chats, video chats and social media platforms. The Gartner Magic Quadrant for Contact Center Infrastructures also named Genesys the global market leader and number 1 in the Completeness of Vision category for the tenth consecutive year.

All data collected and processed via PureCloud remain in Germany. PureCloud is even PCI DSS certified – a prerequisite for the use of credit cards and transaction data.

Functionalities of your telephone system can be covered via PureCloud. A collaboration tool for in-house collaboration and communication is also included.

Installation, administration and support are available directly from Deliberate. This means that you always have a German contact person and, if required, direct on-site service.

Why Deliberate relies on PureCloud from Genesys

  • Available worldwide in 15 languages
  • Installed within a few weeks
  • Standardised interface
  • Self-administrable for maximum flexibility
  • Highly scalable

Genesys employs several hundred developers worldwide who are constantly developing PureCloud using web-based microservice modules and extending the functionality of the system. “on the fly” updates are installed once a week in the background. Due to the agile development in small units, the system always works reliably and remains stable at all times. The software is always up to date for the user. And that without additional costs, because all updates are included in the price.

Step into the contact center world of tomorrow:

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