Deliberate’s ContactCenter solutions enable you to keep track of the entire customer journey across all touchpoints and channels and create an end-to-end, holistic service experience for your customers. This gives you a measurable competitive advantage. In addition, we offer you additional services so that you can achieve your goals in time and with correspondingly good quality.

Professional Services

Highly qualified consultants, developers and IT technicians are rare. At Deliberate, we give you access to our professionals. Use the highly qualified Deliberate consultants in all phases of your projects. In addition, Deliberate’s broad network gives you access to experienced specialists who are trusted by Deliberate and provide you with the necessary expertise.

Targeted use of services – in all phases of a project

  • Access to excellent expert knowledge (also within the scope of temporary employment)
  • Support and consulting services in all phases of the IT lifecycle
  • High quality in the provision of services
  • Bridging personnel bottlenecks

Managed services

Hardly any system is the same as any other. Hardly any company has the same needs as any other. Deliberate therefore develops a managed service concept for the professional operation of your telecommunications and information technologies that is precisely tailored to your needs.

Deliberate’s industry-experienced specialists understand your company’s core business, proactively address issues and offer innovative IT solutions to increase efficiency.

Outsourcing service and focusing on the essentials

  • Relief of your IT and concentration on your core business
  • Bridging resource bottlenecks and developing new business areas
  • Full cost and resource control
  • Full service transparency
  • IT sovereignty remains in your company

Support

PureCloud ContactCenter are extremely stable systems. But if something doesn’t work, fast and competent help is needed. Be it hardware problems, the administration of your software or application questions. Deliberate’s support exclusively includes direct contact to highly qualified specialists in our German branch offices. Even if quick help is needed on site, we will actively support you. With PureCloud and Deliberate you are always on the safe side.

Secure and quickly available competent support

  • German- and English speaking contact persons
  • Exclusively experienced specialists
  • Quick help on site if required

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