Call centres or service centres no longer have only special tasks, but have to provide the customer with answers to a wide range of questions – and this via numerous channels (telephone, e-mail, SMS, etc.). At the same time, special personnel situations such as in-house agents, outsourced personnel or personnel in the home office have to be organized. This is a complex task that we are happy to simplify for you. Deliberate supports you with a modern, cloud-based Omnichannel solution in addition to in-depth consulting:
Simplify your interactions
Simplify the way you work
Simplify your data analysis
The goal is to ensure communication with your customers to be an extremely positive customer experience via all channels and to support and relieve your staff. You need powerful software. That’s what Deliberate offers you with the PureCloud solution from Genesys.