Call centres or service centres no longer have only special tasks, but have to provide the customer with answers to a wide range of questions – and this via numerous channels (telephone, e-mail, SMS, etc.). At the same time, special personnel situations such as in-house agents, outsourced personnel or personnel in the home office have to be organized. This is a complex task that we are happy to simplify for you. Deliberate supports you with a modern, cloud-based Omnichannel solution in addition to in-depth consulting:

Simplify your interactions
Simplify the way you work
Simplify your data analysis

The goal is to ensure communication with your customers to be an extremely positive customer experience via all channels and to support and relieve your staff. You need powerful software. That’s what Deliberate offers you with the PureCloud solution from Genesys.

all-in-one and easy-to-use

The availability of “Smart Data” is a competitive advantage that should not be underestimated. Knowing your customers enables you to meet their needs. CRM is just the beginning. The contact center solution PureCloud from Genesys uses your CRM data to provide it transparently in the right place at the right time. And that’s just the beginning.

  •     Intelligent automatic routing
  •     Just-in-time overview of all customer data for the service employee
  •     Real-time monitoring for the supervisor
  •     Easy to use and designed for self-administration

Serve your customers via any channel

With PureCloud from Genesys, Deliberate offers you the opportunity to communicate with your customers via every conceivable channel based on real Omnichannel. Numerous features paired with real-time reporting and artificial intelligence support you in this.

OMNI-CHANNEL

  • Phone
  • eMail
  • Fax
  • Text Message
  • App Integration
  • Facebook
  • Twitter
  • Chat (Webchat/Videochat)
  • Skype for Business

The central platform for more productivity, powerful teams and the best possible customer experience!

In addition to these exceptional basics, Deliberate offers you PureCloud from Genesys with other outstanding features, which are already integrated in the solution:

SKILL-BASED ROUTING
Skill-based routing uses the language and query preferred by the customer to define the required competence. Accordingly, the customer is forwarded to the agent who can optimally serve the customer.

CO-BROWSING
Co-browsing allows you to guide your customers directly on screen through online purchases and thus significantly reduce cancellations. It is also perfect for displaying special products or service information or for filling out and submitting web forms.

IVR – INTERACTIVE VOICE RESPONSE
IVR speech dialog system is already included in the standard version of PureCloud, provided by Deliberate! The system supports both inbound and outbound call processes and is easy to manage via an intuitive administration interface.

With the PureCloud contact center solution from Genesys, Deliberate offers you a sophisticated and easy-to-use solution. PureCloud is fully scalable, highly flexible and requires no hardware investment. So PureCloud offers you the perfect solution for your first steps or your journey to growth.

With Deliberate, you not only benefit from the optimally tailored solution scope to your needs, but also from German and English speaking support. Omnichannel, of course. But if required also on site!

PureCloud is based on Genesys’ technology, whose performance and stability is recognized as the global leader in the contact center industry. The Gartner Magic Quadrant for Contact Center Infrastructures is lead by Genesys for the tenth time in a row (!) as the global market leader and number one in the “Completeness on Vision” category.