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blinkyDings is a special add-on for your Genesys Cloud application. It signals the current Genesys Cloud status of the agent and informs about incoming interactions easily visible for the whole customer service team and of course the agent itself. For pure Communicate users, for example, their personal or call status can be displayed. No call will get lost anymore.

The signaling is done visually via an information light connected to the PC via USB and/or via desktop notification. Each status information can be individually assigned to a color.

 

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Why blinkyDings?

  • The Genesys Cloud web application is sandboxed and confined to reside inside a browser
  • Web applications only have limited ability to interact with their client host OS
  • Browser window cannot be brought forward by contained web application
  • Windows Toast-Notifications are not intrusive enough
  • Audio notifications are mostly undesired
  • Team leaders would like to have a live activity and performance overview
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What’s blinkyDings?

  • blinkyDings is a client application that extends the notification capabilities of Genesys Cloud
  • Offers signaling for any AgentPresence-State, CallConversation-State and Routing-Status
  • “Require Assistance” feature (with HotKey) to notify and call for help (e.g. from team leader)
  • Offers Visual On-Screen non-intrusive Popup above all windows
  • Use of external USB Color LED light (Kuando busylight)
  • Signaling style for each state can be configured to have individual color and blink behavior
  • All blinkyDings clients are provisioned by central cloud configuration backend
  • Simple registration and configuration via QR-Code from mobile device camera
  • Configuration groups for uniform blink style and behavior
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Screenshots

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About the Add-On

Additional license fee requirered (please ask for purchase)

Current Version:

  • V. 1.0

OS Support

  • MS Windows 10, MS Windows 8, MS Windows 7
  • macOS (in planning)

Administration

  • All blinkyDings clients are provisioned by central cloud configuration backend​
  • Simple registration and configuration via QR-Code from mobile device camera​
  • Configuration groups for uniform blink style and behavior

Datasheet

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Hardware blinkyDings currently works with the following signal lights:

  • kuando Busylight – UC Alpha
  • kuando Busylight – UC Omega

Kuando busylight by plenom >>

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