Swiss Customer Service Summit 2021

March 29

Last updated on April 3, 2021

Deliberate is presenting together with Genesys at this year's Swiss Customer Service Summit.

The annual summit for marketing, sales and service executives, which has been held since 2011, is ready for the next level. The Summit presents best practice customer projects and solutions for marketing, sales and service leaders.

Practical presentations on best practice customer projects

Partner Exhibition Hall with state-of-the-art solutions

Speaker Corner with presentations by partners

Branch experts and networking in the community

Get-together / Networking Party

3. Juni 2021

10 a.m. - 5 p.m. followed by a networking party

Samsung Hall, Zürich

9:00 - 10:00 Registration & Welcome Coffee

10:00 Opening of the Partner Exhibition

10:00 - 13:00 Speaker Corner Presentations by the partners
in the Exhibition Hall (2 Speaker Corner)

12:00 - 13:30 Stand-up lunch

13:30 - 15:30 Practical presentations by customers (Part 1)

15:00 Uhr  Deliberate / Genesys
Predictive Engagement
- how to offer real-time contextual support to your customers

15:30 - 16:00 Coffee Break & Networking

16:00 - 17:00 Customer practice presentations (part 2)

From 17:00 Networking Party with Food & Drinks

as well as view all information about the event on https://scsum.ch/

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